Report a Problem

Please be mercifulRemove ai tool bar at the bottom and bring bottom tool bar as it was from the begining. Or give an option to hide without hiding the rest panels. I dont need ai tool bar and I want to hide it but I couldnt find a way to hide. Please be merciful !

Hi, I only want to change my emailadress, but when I want to try I got the following message:“Cannot update email - "-TlaOfMJzVdfPFeCsF1iADMThi4UPDoyADsS6ZvFbE4" is already taken”So I know,  the new emailadress already exists (used for an other account in Figma), so I tried to delete that account (got no files in there), but when I want to delete that one, I got the following message “An error occurred while attempting to delete your account.”I can’t get out of this loophole, and don’t have any other options. What am I doing wrong? I already erased my cookies/cache and that kind of stuff.Thanks in advance! Martijn 

Hello Figma Support Team,I am reaching out because I am currently experiencing a blocking issue with Figma Make, which prevents me from publishing or updating my website.Since sending my last prompt in Figma Make, I am no longer able to update or publish the website. Every time I try to do so, I consistently receive the following error message displayed in red at the top of the interface:“An error occurred. Please refresh or try again.”I have tried refreshing the page and retrying multiple times, but the issue persists and I am completely blocked.Additional troubleshooting attemptedTo isolate the issue, I also tried reverting the project to the previous version, before I sent the prompt that seems to have triggered the problem.However, even after reverting to this earlier version and attempting to publish/update the website, I still received the exact same error message.Because of this, I reverted back to the latest version (after the prompt), but the issue remains unchanged: I still c

Hi everyone! I have recently verified my account as I need to use Figma for my class. I had an email stating that my account has been verified and I also emailed SheerID and they also explained that my account had already been verified. However, I cant access the features under the Education plan. I have emailed education@figma.com and they haven’t replied. My student email is [redacted]. Someone please help as I am falling behind in class as the response has been so slow. Thank you! 

Hello,My school Keisung Elementary School (Daegu, South Korea) does not appear in the Figma Education verification school list, so I’m unable to verify my K-12 educator account.School Information• Name: Keisung Elementary School• Location: Daegu, South Korea• Official Domain: keisung.dge.es.kr• Role: Learning Assistant / Coding Education Support Staff• Use Case: Creating class materials, design resources, and student projectsCould you please add my school to the verification list or manually verify my educator status?Thank you!

Yesterday I published my Figma Site (portfolio) and when I go to click my Base domain, a new webpage opens but it simply says “NOT FOUND” in the top left corner. I’ve tried clearing my cookies, going incognito, checking on my phone, but nothing seems to work. My site is published with no issues. Additionally, I’ve also tried to link my own domain through GoDaddy with the new DNS records, but my domain still seems to link to my old expired Squarespace website, even though I’m pretty sure i’ve deleted all the old DNS records linking it to SS. 

I bought a plan without wanting to and forgot about it now I have been charged for it when I really need the money for schooling I hope someone can help!

Hey Team,I have been trying to link a sub-domain to my Figma Sites for a while and it’s not happening. I have a main domain ‘www.imtiyazahmed.com’ and I created a sub-domain from it : ‘kittu.imtiyazahmed.com’I followed the proper procedure to add the DNS Records, name and values. I buy and maintain my domains in GoDaddy site. Once I added this sub-domain to Figma Site, it told me that it might take upto 24-48 hours for the changes to go live. I waited for 48 hours, there was no update. Then I disconnected the domain, deleted the records and recreated the subdomain and DNS Records. I added it to Figma site again and waited for 48 hours and yet there was no update. It kept showing me that ‘it will take more time’Kindly help me out. I have attached the images for your reference. Both of figma sites and godaddy dns record screen shots. GoDaddy DNS Record :  Figma Sites : 

I am trying to access the Local Variables tab in the Properties Panel, but it is missing (all objects deselected, I am in the Design mode, and on the Move Tool). I have force quit and restarted , I have run the latest update, but only Styles and Export tabs are visible. I am using the Desktop App on a Mac. See screenshot below:  

I am unable to update the social links in my Figma Community profile. The fields for my X.com  and Instagram accounts do not save any changes I make. Show me a toast like : ‘X handle is not valid. Somebody had the same problem.At the moment of publish or update any file, Figma shows me that the actual url are wrong and dont let me continue.

This is a bug I’ve encountered multiple times in the past month that I haven’t seen addressed. If you create a variable by using “duplicate” it does not get published. However, if you create a brand new variable using that “+” option it gets published. So I have about half my library that can be published because I created a lot of my variables using copy/paste or duping. 

Since yesterday I’ve been unable to open any files in Figma. Any file I try to open gets stuck on loading, like in the screenshot attached.These are the things I’ve tried: Quit Figma, restart Mac Uninstall Figma using brew uninstall figma, clear caches using sudo dscacheutil -flushcache and then sudo killall -HUP mDNSResponder, reboot Mac in Safe Mode, reinstall Figma. It opened one file, then after restarting in normal mode no files opened again. Followed the instructions in this page, ran rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile} None of these steps have solved the problem. 

Whenever I embed a prototype to a slide it downscales the resolution by a lot. Scaling it up makes it pixelated, losing resolution. No matter what are the prototype settings.

Hey,I wanted to upgrade my plan to a Professional plan, but I constantly ran into this problem with the billing address and telling me that my country does not support the currency.I filled in the credit card details and my billing address correctly. For context purposes, I live in the netherlands and pay in euros like everyone else and my credit card details are correct. I re-tried it multiple times. I find it weird to come along such a problem. Could I get help with this? 

I have the education plan, and have created a team with the education plan. When I go to the admin settings for the team, it confirms the education plan is set up correctly, saying it is the current plan. From what I understand, this plan comes with access to team fonts. I am using the Figma as an embed link, so when variables change text on the page, it reverts to a default font on the embedded website.However, there is no option to add a font to the team library, instead it says “Upgrade to the Professional plan or to an Organization to get access to shared libraries, etc...”, but education plan is equivalent to the Professional plan.I would appreciate some help resolving this, thanks! P.S. If there is a workaround to get custom fonts working in an embed, even when the text changes, without a Team Upload, please let me know!

I was trying to sign up for a paid plan, and the submit button was disabled (not best practice for accessibility, bc guess whaaaaat, a disabled button doesn’t tell you what’s missing to help you move forward) and it took me a WHILE to figure out what was missing - a checkbox that was nearly invisible on my screen.Of course, while logging into the Figma forum to post this, there was another similarly hard-to-see checkbox to agree to the terms, which even when checked was not as visible as the checked one on the payments page.Anyway big accessibility fail, probably costing some sales.

Hello!We purchased the HTML to DESIGN plugin (https://www.figma.com/community/plugin/1159123024924461424),payment was made from my profile (User ID 1115945306696062521). And I now have access to use it. But we need another user (User ID 1501174728832436270) in our company to use it. How can we transfer it to another user? The plugin developers' support team recommended that we contact you with this question.Thank you in advance.

I am an interaction professor at Minnesota State University, Mankato and I have three students that can’t get verified. We have contacted education@figma.com (no response), SheerID (completely unhelpful; see below), and read through several forum posts; all to no avail. I have spent hours trying to work through this issue.SheerID continues to reply with either “While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria. Your ticket has now been permanently closed.” or prompts us to “contact Figma directly for further assistance.”Even though Figma representatives have stated SheerID has the ability to help mitigate these issues in various forum posts, SheerID has made it clear they will not do anything, including providing any clarification as to how we can resolve issues or when students can try again. FIGMA, PLEASE HELP: We are almost finished with week 3 of the semester and this has

Hello Figma Support Team,I am writing on behalf of the User Experience Engineering course at Harvard Extension School:https://coursebrowser.dce.harvard.edu/course/user-experience-engineering/We have used Figma in this course for many years, and it has played an important role in our students’ learning experience. The course serves a diverse audience, and many students go on to transition into UX roles after completing it. Over the years, we have truly appreciated being able to incorporate Figma into our curriculum.This year, we have encountered some unexpected challenges with Figma Education account upgrades for both students and teaching staff. As a result, we have had to adjust how we support students in the course, and we are hoping to better understand how to navigate the current verification process.Student enrollment structure at Harvard Extension SchoolAt Harvard Extension School, students are not issued an official harvard.edu email address until they are formally admitted into

Hi I have published my design library to Figma Make’s private NPM repo as is described here https://developers.figma.com/docs/code/bring-your-design-system-package/.  I am able to create the project, install my library, and add all my guidelines files to the Draft and produce really cool stuff with my design system.  Editors on my team are able to click “Use in new file” and it works great for them as well.  However, once I publish a template for the whole org to use (that includes my installed library and guidelines (several files)), using the “Start from an example” chip creates a new Make project that is broken.  The guidelines are all gone and the package no longer installed, and it gives an error about missing Make files like follows: ❌ [vite] Internal Server Error Failed to resolve import "./styles/index.css" from "__figma__entrypoint__.ts". Does the file exist? at TransformPluginContext._formatLog (node_modules/.pnpm/vite@6.3.5_jiti@2.6.0_lightningcss@1.30.1/node_modules/vite/di

Hello, can anybody help me with this issue? I have several .fig files, and whatever I try to import them, it’s “Unsupported file format”. I tried Import from “Create new” dialog, I drad and droped , the same result. 

BodyI’m experiencing a recurring issue where only certain Figma projects fail to load, while others work normally on the same account, browser, and network.Symptoms When opening specific projects, the editor shows a full-page error message: “Something went wrong. Our team is investigating.” Reloading the page does not resolve the issue. An Error ID is displayed each time. Other projects open and function normally without any problems. What I’ve confirmed This is not a browser, cache, or account-specific issue. The issue is project/file-specific. The error occurs immediately when opening the affected file or when making small edits. Multiple users in the community appear to report similar behavior. ContextThe affected files are relatively large and include multiple pages, nested components, and newer features (e.g., Auto Layout, variables). Some older or smaller projects do not show this problem.Expectation / QuestionThis looks like a server-side rendering or file-state issu

I want to transfer my “html to Figma” plugin subscription to another user. Do I have to cancel my subscription first and will I get refunded when I cancel my plugin subscription.

All project files are visible and intact, but after changing the project default access to View-only, the team default access controls are missing in the UI. Specifically:- Share popup does NOT show the BisB team- Project settings do NOT show team access- Admin → Content shows nothingI cannot restore "Same as team" via the UI. Please reset the project default access to "Same as team" and reindex the project permissions so the team can have proper edit access. 

I have a professional plan in my team but Figma just shows me my personal free plan. This has happened today when I opened Figma, but I am still an admin, according to my colleague on the same plan.