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My boss recently paid for a full seat Figma professional annual plan. I had already set up my design system and published it. I open my account today, as soon as I login I find out that my account has been demoted to free account. I don’t understand why can someone help me out with this issue. Also noticed it is a persistent issue with so many users reporting the same thing. Thank you

i want to calcel. and refund!!!

On 9th April we were scheduled to charge for our annual figma subscription renewal. We were ready with our corporate credit card to make the payment.But just an hour before the renewal automatically happed. And it didn’t charged the previously saved or used corporate card instead it charged my own credit card which was never been used or saved in figma for any charging. It was more than a 1000 USD that charged my own credit card. I was quite surprised to see this and immediately raised it to support team. Though they used to reply within hours or the same day before but it has been almost 4 days still no reply.  Then i did some research and tried to console my brain with some logic that why this happened [keeping some hope that it will get resolved soon]. Here is what i found:Figma's billing interface deliberately hides active credit card details to comply with strict payment security standards, often making the "Payment details" fields appear completely blank. This creates the frustra

Hi Figma Support Team,I accidentally deleted one of my Figma files, and it was also removed from the Trash, but I wanted to check if it is possible to restore it from your server-side backups.As unfortunately by mistake it was clicked- ‘ permanently delete’ from trash.Here are the details: File Name: Untitled or Untitled 2 Date & Time When File Was Deleted: 17 April 2026 around 10PM SAST  This file is very important for my ongoing project.Please let me know if there's any chance to recover it.Waiting for team figma to get back me as soon as possible with recover my file link.

Hi team, My plugin:https://www.figma.com/community/plugin/1619733963699677957/variables-tokens-collections-importerIs still in review after 10 days. Please can you let me know when this will be published. It is a very simple plugin.

I can't see image in this file with editing but in my web browser smartphone i can see picture with editGuys, help me for this problem. Thank you

I’m using the framework agnostic Template API (moved away from the React specific approach) and the CLI (v1.4.3) to publish code connect files to our library.The publishing succeeds and the code connect preview displays in the right panel when switching to dev mode. When I open the “Component behavior” modal, the code connect preview snippet does not display when toggling properties within the component. It does show the component as “connected” within the modal as well.I’m wondering if anyone else is having this issue.

Hovering over a bound variable used to show its resolved value and description, but that’s no longer happening. Now the tooltip doesn’t appear.This was working fine before, so it feels like something broke in a recent update. Seeing it across different files.Makes it harder to quickly inspect variables without digging around.Would appreciate confirmation if this is a known issue or an unintended regression.

We recently paid a design team to build a Figma for us. When they were done, they transferred ownership of the file to us.However when we open the file, it stated we only have view access, and to request access from the admin in order to edit / use dev mode. We requested the access, but it maintained we needed to wait for admin approval.However, CoWink is the only user in our team, and it has a full seat.[redacted image with PII - DJV 17/4/2026]And there is nothing in the admin indicating a need for review.I tried the normal support, but the AI was absolutely useless and kept telling me to just go and approve the review as an admin. Is being owner somehow not being admin? Who else could be admin if there is only one user? Why wouldn’t having a full seat be enough to work on a file that we are owner of?I also opened a support ticket, but there has been no response for 24 hours, and since we have paid for Figma and can’t use it, this is quite frustrating so I am hoping someone can provid

Yesterday, I used the Figma Slides export option with no problem. Today the option is greyed out for all Figma Slide decks. I can no longer export the deck, I’ve checked with my teammates and they have the same problem. Please help, as it is an important part of our work and should be included in our business plan. 

Even after downgrading my subscription and sending multiple follow-up requests to cancel - without any response from a real person. I’ve been forced to dispute the charges with my credit card company. Logged a support ticket to no avail, this needs to be resolved.

I'm experiencing a problem with the font size not rendering as expected.

Hi, when I have many document tabs open I am unable to select the Figma window itself. I need to select the Figma window title bar to move the window but when there are many tabs open it prevents me from selecting the title bar. I am forced to choose which documents to close and sometimes all of them are important. Please fix so that part of the title bar is always selectable regardless of how many documents are open

I have already completed verification through SheerID successfully, but I still cannot use the Figma Student benefits on my account. At the moment, the student plan does not appear to be activated, even though my verification has been approved. I would appreciate it if you could check my account status and help resolve this issue. Please let me know whether there are any additional steps required from my side.

We have purchased multiple licenses and needs to merge them into a single account.

I cannot use Figma Desktop on my company device, where CrowdStrike antyvirus blocks it ​​From the IT dept i received more detailed info  Can anyone provide me help with this one as I cannot access Figma Support to open direct case for this. 

Hello, My friend shared me project with variables and it doesn't work for me, he can update variables and i cant. I wrote in variables what i need and it didn't change in the final version. He have paid version and i am running on free version. Maybe there will be issue? I have desktop version and i tried online version, on both versions is the same problem.  Thank You

I upgraded my Figma account to the Education plan a while ago. I think I selected the wrong education level during signup (high school instead of higher education).I am currently in higher education and I want to use Figma Make, but I do not receive any credits.Could you check my account and help me switch to the correct education plan so I can access the credits?

Hi Team my card is getting declined

Hello Figma Community,I'm reaching out to inquire about the current review timelines. I submitted two different plugins for review over two weeks ago, and both are still in the "Pending Review" status.I understand that the process typically takes 5–10 business days, but since it has exceeded that timeframe without any updates or feedback, I wanted to check if there is a general backlog or if there might be an issue with my submissions.Has anyone else experienced similar delays recently? Any advice or help from the Figma team would be greatly appreciated.

After the recent update, a critical bug has appeared: it is no longer possible to export Figma Slides to JPEG/PNG in bulk. Images are missing, and presentations are exported without them.Our company uses a paid version of Figma, and unfortunately this issue occurs across all plans. We work with large presentations (30 to 100+ slides), and we are now forced to export each slide individually.This is significantly impacting our delivery timelines and overall workflow efficiency. Please address this issue as soon as possible.It is extremely frustrating to repeatedly explain that the only tool capable of handling these tasks is currently malfunctioning.We expect a prompt resolution.

Hello Team, i have this error for already 24 hours and i can’t work in Figma!!I restarted the app many times but without any luck. How can i solve this?  

Hi,I need a cancellation and refund of my Figma Config 2026 ticket. I have raised multiple tickets and haven’t got any response. It’s already been 10 days. This process shouldn’t be this hard.Latest case number 1838270. Please help.Thanks.

"I encountered an issue with my AI credits while working in Figma. Before my last prompt, I had approximately 6.8k credits. I used a prompt that should have cost 80 credits, but instead, it drained 100% of my remaining balance. This is not the first time this glitch has occurred. Could you please investigate and restore my credits?"

Hello,I am reaching out because a critical file has suddenly been made unavailable. I am not the owner but the file was shared with me and I was able to edit it up until yesterday. It does not appear in my trash or the trash of the file’s owner. Can you please assist?(redacted by the moderator due to PII)Thanks!