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Sheer ID said I have been verified since December, but figma education still hasn’t responded to my email to fix the verification message on figma and I have a team project I need to to complete by monday.  Sheer ID has verified me but figma still tells me I need to verify my student status. Can you fix Request ID: 6937ed7326b4e21bef56b15cDate Verified: December 9, 2025 

Hi,I’ve tried verifying my student status I don’t know how many times but it doesn’t work. I’ve filled out the form and added valid proof of study, my course schedule as well as my program registration in both Swedish and in English but it says it isn’t valid. I’ve tried different ways for over a week and I really need to get it verified. I have a group project which I can’t access right now which is a big problem.Hope you can help!All the best,Filippa

Hello! I’m having a lot of trouble verifying my account. I’ve sent forms of identification, which the website cannot recognize, and whenever I attempt to verify the account again, it says that I’ve exceeded the attempts to verify so it’s practically useless for me to even try, even if I use a different email. I have assignments to do that are due soon and I cannot even begin them, so if I’m stuck without an account then I’m pretty much screwed. Can someone help me? Thank you!

I cannot connect GitHub from a Figma Make template. The error I get is like the following. How do I fix? It is quite frustrating.  

Hello Figma Support,I accidentally deleted my team named "prasna gondhali".All my important files were inside that team.Please help me recover my files if possible.My email: [redacted by moderator to remove personal information] 

Hi Figma team / community,I’m looking for help with a billing issue and possible refund.I was originally on a Student plan, but I ran into a student verification issue that took 1–2 months to resolve. During that time, I upgraded to a Professional plan because my files would otherwise be locked, which would have affected my teammates.I have since left the team, but I’m still being charged for the Professional plan. I’ve now been charged for over two months, even though the upgrade was only a temporary workaround due to the verification issue (which was not caused by me).Given that: I upgraded only to prevent my work from being locked The verification issue took a long time to resolve I’ve already left the team but am still being charged I’d like to ask: How can I fully cancel the Professional subscription so I’m no longer charged? Is it possible to receive a refund for the 3-4 months I was charged due to this verification issue? I’d really appreciate any guidance or help resolvin

I am getting this screen everytime I try to load my design that was created in Figma Make. I have an very important meeting and now I have nothing to show. What is going on. I have 1,700 credit remaining out of 4,250. I can see other publish Figma Make files, but I am unable to see the latest project I created last night. Please help, this request is urgent.

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Good afternoon.The command in Figma is Shift+D. It opens the Dev Mode window, and it's also supposed to close it.However, for some time now, neither Shift+D nor Ctrl+Win have been working. The Dev Mode window can only be closed with the Back to Design Mode button.I'd like to know if this is a temporary bug or will it always be like this? It's really inconvenient.Thanks!

Does anyone else have this issue?Where the sub-components is locked & positioned with “Ignore auto layout” then suddenly they start to move on its own half way through my work on various artboards (not components, all different artboard)  even though I have NOT touched the position of the locked layer or the main component of for example the “scrollbar” component.   Like this? mass components with the “ignore auto layout” move on its own Even after I locked down the layers, the change still happened over on all my artboard frames (20<) T^T all of a sudden (note the top bar with (x), button and scrollbar are all components)Before: After 

Issue SummaryI am currently unable to access my Figma account using my existing Single Sign-On (SSO) login. I would like to switch my account from SSO-based authentication to a standard email + password login, and move the account to a new email address.Current Situation My Figma account is currently linked to an SSO provider. I no longer have access to the SSO system / organization. Because of this, I am locked out of my Figma account. I still need access to all my existing files, teams, and projects. What I’m RequestingI would like your help to: Remove SSO enforcement from my Figma account Change the login method to email + password Update the account email to a new address Allow me to reset the password and log in normally Old Account Details Current email (SSO): [redacted by moderator to remove personal information] SSO Provider / Organization: Google New Login Email New email: [redacted by moderator to remove personal information] Access ConfirmationI can verify owne

Hello Figma Support Team,I accidentally deleted my Figma account on February 13, 2026.The email used for the deleted account was:[redacted by moderator to remove personal information]I re-registered using the same email address, but all my previous academic projects are now missing.I understand that account deletion is permanent, but since it was deleted only yesterday, I would like to kindly request a manual review to check if there is any possibility of restoring my previous data from backup.These files are important for my university coursework.Thank you very much for your time and consideration.

Asset search does not return results in any file (new or old), both on Web and Desktop. Even newly created components with simple names are not searchable. It seems the account search index is broken.

I have a problem when I try to use symbols — they appear in a distorted/broken form. I deleted the application and reinstalled it, but the same problem still exists. I also opened the website online and found the same issue there. 

I’ve seen this issue raised a couple times. I’m hoping to archive an old file despite the warnings against all data lost after closing an account being permanent. I transferred ownership of the file before closing it and now it’s gone.I had two accounts. Account A – under an inactive email address but I kept this account open because it of the AI credits associated with it. I thought I could use them when trying Magic Animator but then had to buy credits anyways? So that’s another issue I’d like to get clarity on. Account B – is the secondary account that I closed.My goal was to consolidate everything into Account A, eliminate Account B and update Account A’s email address.Before closing Account B, I transferred ownership of a file to Account A. I saw the file appear in my Shared files in Account A, so I was under the impression that the transfer was successful. I then closed Account B.After closing Account B: The transferred file disappeared from Account A A Lottie animation is no l

First, I shared the prototype for review. Then I wanted to move the prototype to a team project, but there was no option to move the prototype. Then I went to the prototype and clicked "Move prototype to team project." After that, the prototype disappeared. I checked all the trashes, and the prototype was nowhere to be found. I was the only one who had access to the prototype.How can I restore access to the prototype?

Hi, Figma Education Team,I am writing to request urgent assistance with my Figma Education Plan. Like many other users, I am experiencing serious re-verification issues.I am a UX design student at Yrgo, Sweden, and I lost access to my Figma Education Plan in September 2025 after missing the re-verification window. My account was then downgraded to a Free plan.I have contacted Figma Support multiple times regarding this problem (including tickets #1541584 and #1615172) and was always referred to SheerID. I have contacted SheerID several times and submitted all required information and proof of enrollment, but my tickets are closed automatically without any response (“your ticket is permanently closed”). I also emailed the Figma Education Team twice in December 2025 with no reply, not even an auto-response.I am now in my second year of UX education, and the loss of my Education Plan is blocking me from working on team projects, accessing my older files, and using necessary AI tools. This

I have a problem with my account because you still billing me and a I eliminated my account and I need you stop billing me

Hi everyone,I accidentally approved an additional seat on our Pro plan. I removed it immediately after noticing the mistake, and the seat was not used.Has anyone experienced something similar? Is there a way to prevent the extra charge, or is contacting billing support the only option in this case?I would appreciate any advice.Thank you.

We have Figma design pages that I don’t have access to because the designers that created the pages are no longer with us. How can I get access to these designs? 

I applied for figma education as a high school student around 2 months ago, and filled in the form but no response

Hello,I am currently trying to verify my account under the Figma Education plan as an Educator, but my verification has not been approved.I have previously been successfully verified in past years without any issues, and I am currently an active university professor.Here are my details:[redacted by forum moderator to remove PII]I have submitted:    •    An official letter from my university (signed and on letterhead)    •    A photo of my institutional ID    •    Additional academic proofDespite this, my verification has not gone through.I rely on Figma Education for my university classes, and this issue is also affecting some of my students using the same institutional domain.Could someone from the Education verification team please review my case or advise on what additional documentation may be required?Thank you in advance for your support.

Glass effect not working if inside Auto Layout parent with "First on top" Canvas stacking order. (And if that glass effect element is wrapper by another frame)Create a frame element (like a navbar) that has Glass effect and call it glassNavbar Place it in a frame representing a page.  Add some more elements in the page so we have a page that the navbar is sitting on top of. Add auto layout to all of the elements (including the navbar) and put the “Canvas stacking” in “Last on top” mode so that the first element (the glassNavbar) to appear on top of the other ones (basically a higher z-index) In Prototype Tab select the Scroll behaviour position of the glassNavbar to “Sticky (stop at top edge)” so that it works like a navbar. Now the glassNavbar is sticky but the problem is that it sticks at the very top edge of the screen, I need some margin. So far everything works properly and the glass effect is working. But the breaking change is the following: Add another frame around the glassNav

What is the “one-time charges and credits” $20 for? I am renewing my subscription for 2 full seat users, and yet i also have to pay an extra $20 for this. Please help to clarify why 

I know I know windows, everyone uses MacOS etc However Figma Slides doesn’t make it easy to export all slides to a single pdf there is no “files” option Like there is no UI option to export slides as individual slides or all at once. This is not useful. Documentation is not helpful for window users missing on user base