Blank invoice for Config 2026 ticket purchase

Hi ​@Emiko Shinzato, Celyn from Figma Community Support here.

Thanks for reaching out. I understand that the invoice you received for your Config 2026 ticket purchase came through blank, and I also saw that you’ve already reached out to us via ticket #1903059.

I’ve gone ahead and added an internal note to your ticket to help increase visibility with the team. Someone will follow up with you directly via email as soon as possible to help get this sorted out.

Thanks so much for your patience in the meantime!

Hi Celyn,

Thank you so much for your response and for adding the internal note to my ticket (#1903059).

I wanted to follow up because this is quite urgent — my company requires the invoice as soon as possible to process the purchase in our accounting records. The ticket was purchased under my email address: emiko@lavictoria.pe.

Please let me know if you need any additional information from my end to help resolve this faster.

Hi ​@Emiko Shinzato - I’m stepping in to help ​@Celyn_L, and wanted to confirm your ticket has been escalated and brought to the attention of our Config team.

We can’t guarantee an exact window of time that they will be able to get back to you, but they will be in touch as soon as they can. I also want to acknowledge that we are approaching the weekend, so there may be a slightly longer delay.

We appreciate your patience in the meantime.