I was billed for something I didn’t accept and I’ve tried contacting support, however my tickets (except one that I made 5 days ago now) has been marked as solved by one of your employees.
I re-opened the ticket which the figma-support chatbot told me to do, and it was AGAIN marked as solved without any reply by the same employee.
Is it being marked as solved due to me having another ticket open? If that’s the case, please clarify that before marking it as solved. Also, from googling around it seems like support usually replies within 1-2 days and they still haven’t gotten back to me. How long does it usually take for a figma rep to actually look through your ticket and drafting a solution/response? This matter is quite urgent for me as it decides if I should keep using figma or change to a competitor.
Question
Solved tickets without any reply + Question regarding time for customer support to reply.
HI
The first one I see is from Sunday, May 10 (#1892968), another on May 12 (#1897919), and May 14 (#1902929).
I also see that your original ticket from May 10 is the one currently open, and have requested our support team to review and get back to you as soon as possible. As of this moment, I can confirm that an agent is now reviewing it and will be in touch soon.
Thank you for your patience.
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