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I created an account and paid using my google ID. However i want to change that to use a username/password, as I will be changing my google account soon. Please let me know how to make this correction.[Moderator note: The title of this post was changed from Change of login into Switch from Google SSO to email/password login on 16-Sep-2026.]

Hello,About 1–2 weeks ago I successfully cancelled my Figma subscription in the app. Afterwards, Figma kept attempting charges through my bank. I tried to cancel my subscription once again, but the page for subscription cancellation would not load in. As a last resort, I deleted my Figma account entirely to make sure it was stopped.Despite this, as soon as I added funds to my bank account, Figma charged me approximately €42 on the 16th of september. This amount doesn't even match my monthly subscription price.I'd like a full refund of this charge and confirmation that no further payment attempts will be made.I've tried your AI support assistant several times, but it keeps running into technical issues. I only re-created an account with the same email address so I could submit this request; it's the email address linked to my original account with this problem.Thank you.

Hi there, Can I unassign a dev seat billed monthly and reassign to someone else? I want to remove Nishok and assign that dev seat to someone else? Is this possible? [PII on image redacted by forum moderator] 

I recently realized that I didn't update my company's billing information before subscribing to the paid plan. As a result, my past invoices do not include our company name and VAT number (NIF).Could you please help me manually update and re-issue the following past invoices with the correct company details?I have already updated these details in my account settings for all future invoices.Thank you so much for your assistance.

I have purchased a professional seat plan on a whim when i was in the middle of a figma make prompt (which i intended), but the credits ran out immediately from that same prompt. i tried looking if i could buy credits seperately which i can, but i didn’t intended to purchase them. since i thought there would be a confirm purchase screen, so i clicked ok (or whatever the confirm button actually is). when i went back to the prompt page, it automatically continued the prompt it was making and used some of the credits given from the monthly credits. Since i didnt mean to do that, i tried canceling the monthly credits and my seat for next month but it still says im billed for the monthly credits AND “seat updates”. is there a way for Customer Support to help me cancel the billings? 

I feel like I’ve never seen this before today… in short, when using “fill” to define width or height of a frame, I am expecting the width or height to be evenly distributed, but it seems to be changing the width /height based on the padding within the frame.Example: here is an autolayout frame holding 2 freeform frames, both of which are set to width=fill. When I apply autolayout to the red frame, I would expect it to maintain its existing width (95px, defined by it being set to “fill” its parent along with the other frame) and apply whatever it decides the horizontal and vertical padding should be. At least, that’s what I think it’s done for the last 8/9 years…But it doesn’t. It adds the width of the padding to the red frame, meaning the red and blue frames are now unequal widths (in this instance, figma decided the red frame should have 16px padding all round):What this means is, I cannot have equal width frames within an autolayout frame if:Any of them have inconsistent padding Any

Figma team,I’m currently enrolled as a student and I’m trying to renew my Figma Education status, but I’m unable to complete the verification process.Here’s what happened:My Figma Education status expired, so I started the renewal/verification process. I attempted verification only twice in total — once using my personal Gmail address associated with my Figma account, and once using my official institutional Outlook email. Both attempts resulted in “Verification Limit Exceeded.” During the first attempt, I received a SheerID email saying that the verification link would expire on September 1, 2026. However, I actually received that email on September 2, 2026, meaning the link was already expired when it reached me. When I tried to open the link, I received the message: “We couldn't continue your verification. We are unable to verify you at this time.” I never reached the stage where I could upload my student ID or proof of enrollment.I have already contacted SheerID support . I have al

Just tried Figma Motion and animations work great when tested on standalone screens. However, there's a noticeable issue when a page transition is triggered via an interaction (e.g. clicking a CTA): the final state of the animation briefly flashes (~0.5s) before snapping back to its initial state and playing. This creates a visible glitch every time you navigate between pages. Hope this gets looked into! Additionally, there seems to be a bug with overlays: animations don't appear to trigger when placed inside an overlay. The animation simply doesn't play.

I want to change my purchase Figma monthly subscription with my indonesian debit card (JCB) but it shows  'Your card has been declined.' error message. Please resolve this problem ASAP.

I had recently applied through my student id. My request was verified by Sheer Id. However, I haven’t received any mail from Figma Team on how to set-up my account and avail the benefits of student id. Does anyone have any idea about how much time is it going to take? I was in the middle of a group assignment and i really, really need access to my files. Thank you!

Hello,I need help transferring ownership of three Figma website files to our current account.The previous owner account is no longer accessible because the computer associated with that account is no longer available, and we cannot access the account.These three files are important company website files, and we currently cannot properly manage or publish updates because of the ownership issue.I contacted Figma Support around September 7 and followed up again on September 15, but I have not received a response or a support ticket number.Could a Figma staff member please help escalate this issue to the appropriate Support team?We can provide the URLs of all three Figma files, the old owner account information, and the current account information privately if needed.Thank you.

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Hi, I have files in a connected project with another organisation. I do not see the skill feature in the chat. But in files in my own organisation, the skills feature is present.  

[image redacted by moderator to remove personal information]Me and my team have a design board above. We worked on it but now its gone overnight. No one in the team deleted it, and now we cant access or find it anywhere

Me and my colleague have both recently experienced the same issue — when exporting frames as png/jpeg, some random images within the frame are cropped and zoomed in, not in a way they appear on the canvas. All images are rectangles with a photo fill set to crop yet only some of them do this when exported. If you copy the frame as png, everything is fine, and the issue persists only when exporting

Hello Figma Support,I'm experiencing an issue accessing a prototype generated with Figma Make (cf. attached file).Following the recommendations in your network configuration documentation, our corporate security team has confirmed that the following URL has been whitelisted: https://figma-alpha.s3.us-west-2.amazonaws.com/However, the issue remains. When accessing this URL directly in a browser, both from within our corporate network and from a personal network outside the company, I receive: <Error><Code>AccessDenied</Code><Message>Access Denied</Message></Error> This suggests that the issue may not be related to our company's network filtering rules.In addition, some of my colleagues are experiencing the exact same behavior and are also unable to access their Figma Make prototypes.The same behavior is observed by some of my colleagues, who are also unable to access their Figma Make prototypes.Could you please confirm:Whether this URL is still used b

I have a Figma Make project that, until recently, contained a full React application (a fairly large multi-screen prototype) plus a set of markdown spec docs and planning docs. At some point the entire application appears to have been wiped and replaced with an empty scaffold, and I'm trying to understand what happened and how to recover it.What the project used to contain:src/app/App.tsx (the real root component) a large src/app/components/ tree (many components) src/app/data/ model files a files/ folder of markdown specs a plans/ folder of planning docsWhat it contains now:The live entry point is now src/app/App-5.tsx, which is an empty placeholder that renders an empty centered <div> — so the app loads to a blank screen. There's also an orphaned src/app/App-2.tsx, another empty placeholder stub. Only the style files (fonts.css, globals.css, index.css, tailwind.css, theme.css) remain. App.tsx, the entire components tree, the data files, the files/ folder, and the plans/ folder

Hi Figma Support team, I accidentally added 2 Full seats today while sending invites in our Organization account. I have already revoked the invites / downgraded the users back to Viewers. Since this was an immediate mistake, could you please remove these 2 unused Full seats from our upcoming true-up so they are not included in the projected invoice for November 16? Thank you so much!

I have several Make projects and all work with Github except one. I have checked to see if there’s a “phantom” project floating of the same name, I’ve created a repository on GitHub and tried to connect to it, I’ve uninstalled and reinstalled the plugin, I've revoked and re-granted access to figma in GitHub, nothing seems to allow this one project to make and/or push to an existing repository. 

I did a research via figma rally uxr on the 9th of September 2026 and was told I'll be paid $75 giftcard, it's the 14th of September 2026 and I'm yet to receive any mail regarding the giftcard.

Great to have nested folders now, but there is a major flaw and some inconsistencies. Moving files popup — We like to create a top level folder for a project and inside of it an __Archive folder for old files. This works very well on our server but in Figma, when moving a file, the popup does not show the path of the folders, see screenshot. That means we end up with many __Archive folders listed and no way of knowing which project that archive belongs to. Renaming inconsistency — Renaming from within a folder brings up a popup, while doing the same from the parent folder does it in place. Not critical but inconsistent.

Hello,I have a component with a shared text property accross all variants.I want the hover state to be underline, so I apply underline to the hover variant.But since it’s sharing a common text property, the underline apply to all variants.Is that a bug ? or a bad feature ?I’m not sure but that’s really annoying

Account used for login: (redacted by the moderator due to PII) Error message received:Your SAML SSO account doesn't have an email address, (redacted by the moderator due to PII), matching one of the following: digital-engine.com, alipay.com, ant-intl.com, antgroup.com, worldfirst.com, antfin.com, alibaba-inc.com, oceanbase.com, lazada.comIt appears that the email address associated with my SAML SSO account is (redacted by the moderator due to PII) , which is not included in the allowed domain list. However, I am logging in with (redacted by the moderator due to PII) , and the domain antgroup.com is already on the allowed list.Could you please help me with the following:Check whether the email address bound to my SAML SSO account can be updated from (redacted by the moderator due to PII) to (redacted by the moderator due to PII)? Alternatively, could you add beyondsoft.com to the list of allowed domains?This issue is currently blocking my access to Figma. Your prompt assistance would be

학교 이메일로 로그인되어있고, 모든 학생 정보를 맞게 입력하였는데도 사진과 같이 “현재 본인 확인에 어려움이 있는 것으로 보입니다. SheerID 지원팀에 문의해 주십시오. 자격이 있다고 생각하시면 고객 센터를 확인하거나 SheerID 지원팀에 문의하세요” 라고 뜨며 교육 인증이 진행되지 않습니다. 1년이상 교육 라이센스를 잘 사용해왔고 인증이 만료되어 재인증을 시도하였으나 진행이 되지 않아 도움이 필요합니다..  

I’m using Slot feature for the icon part of our button component. Since our icons come from an external source, Slots make it easy to swap in different icons as needed.However, when I replace the Slot icon, the button’s hover state still shows the default icon instead of the replaced one.Is there a way to make the hover state reflect the swapped icon?