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I accidentally deleted my account without canceling my professional plan first, and now I am getting billed $260 every month. I re-activated the account, but I lost the professional plan access and could not cancel the plan from the re-activated account. I was not able to get a hold of Figma’s customer service to resolve this. Can somebody please help?  

Hi there, my team and i have been experiencing our components shift and move out of frame when we duplicate or when the file refreshes. This hasnt happened before but for the last few days we’ve been experiencing this. has anyone else?

Verifiquei o meu e-mail estudantil (superior) e deu tudo certo na verificação, mas na hora de acessar o Figma a conta continua simples com todas as limitações, pode me ajudar a liberar o plano mais completo do Figma para dar continuidade aos meus estudos? Por favor

 I have tried several times to log in and verify my student profile, but each time it tells me I still need to "verify status." If I try again to verify it, I get the message "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer." What should I do? I’ve already contacted the figma support but they haven’t responded yet…I really need my figma education account for my uni finals :(((

Hello,I’m currently trying to get the Figma Education plan but I’m facing several issues.• SheerID rejected my verification without giving details and closed my ticket permanently.  • I contacted education@figma.com more than a week ago but haven’t received a reply.  • My school does not provide the option to create a new academic email, so I cannot submit a new request.  • I am an active student and can provide school documents (student ID or enrollment certificate) if needed.Could someone from the Figma team please review my case or let me know what I can do next?Email used for verification: bb3***@gac***.ac.krSchool domain: gac***.ac.krThank you! 

Every time I restart Figma, it reverts to sorting by last modified. And I need to reselect Alphabetical Z-A Bad UX. Save my setting.

I think it’s essential to enhance Figma Webpages because that’s the direction we should always be working toward. But Webpages feels like a downgraded version of Figma, with too many limitations—from plugins to AI integration methods. I don’t want a weakened Figma; I want a more powerful one. Webpages shouldn’t be a lesser option but the standard condition. What’s needed are mockups as close to reality as possible to showcase the functionalities. Why do we have to keep coming up with operational workarounds?

Hello, Although I have cancelled my subscription and I now have a starter plan and my workspace is listed as Free, I have been charged 12,40 € for the Professional Plan.I have tried multiple times to reach out to support.Please contact me through my email and refound it, as I do believe it was a mistake. Best regards,Federica 

Olá, equipe do Figma!Estou usando o Figma Make no plano gratuito e, ao abrir o arquivo hoje (30 de novembro de 2025), ele já me mostra a mensagem:Você está sem créditos de IA gratuitos que serão renovados em 1 de dezembro de 2025.Porém:Acabei de abrir o Figma agora pela primeira vez no dia. Não gerei nenhum código com a I.A hoje.Isso parece ser um erro de contagem ou cache do sistema, pois o limite está sendo exibido como esgotado sem eu ter usado de fato.Podem por favor verificar e resetar/restaurar meus créditos diários ou corrigir o contador? Preciso muito usar o Figma Make hoje para finalizar um projeto.Obrigado desde já!

HiI have tried to verify my student account, and did it before the deadline - I even got an email that confirmed my re-verification but my student plan still expired. When I try to verify it again it says that I have exceeded the limit of times I can verify.Is there a way to get the student-plan back? I have tried several times and different ways but nothing works.  

Dear Figma Team,I am currently on a Professional Plan where i pay $20 per month. Now for this month of November 2025, why am i seeing that i owe $56.77? What is it for? What has changed? I need access to my Figma so i can make my steady $20 per month. Unless there’s some valid explanation to this. RegardsEnoobong George

Hello,The desktop app that I have always used on my MacBook with MacOS 11.7.10 operating system stopped working today. There is a white cross on the app preview: when I click to open the application, a notification appears saying that MacOS 12.0 operating system is required.The MacBook (from 2015) can no more be updated. I am asking if it is possible to use the Figma desktop app on the previous version anyway. Is it possible to install a previous version? [The title of this post was updated from “No more access on Figma Desktop” to “Figma Desktop App Requirements” by a moderator on 30-Nov-2025.]

Hi team, I’ve lost an important file; and I can no longer find it on my account at all; can I get some help on this? I cannot see it in my Deleted either.

I need help with an issue related to seats and billing. I accidentally added an extra seat to our Figma organization. The seat was never assigned or used, and I tried to remove it right away, but there is no option to delete or cancel it.Now I see a one-time charge of $129.40 scheduled for December 21, 2025, even though the seat is completely unused. This is a company account, and the payment method is our corporate card, so I really need to prevent this charge from going through.This was an unintended click and we do not require an additional seat.Thanks in advance for your help.

New version of Figma can not edit the measurement anymore. We can double click to edit it before. Now we can only use it as default measure number.Is it a bug? If not, then why remove this feature?

I can’t access the email support form that should be available for professional accounts:  Since you're on a Professional plan, you have access to email support for billing issues. You can contact the Figma Support team through our Support contact page Has this recently been removed? The issue: I have an annual plan and have been using Figma plugins without issue until today. Now when I select a plugin a popup appears about full seat access. ‘Continue’ is a vague CTA and I thought this would give a confirmation or more info but no, the account has been instantly upgraded.How can I resolve this as it is a genuine mistake and I have downgraded the user already.I now have a monthly invoice for December 18, 2025 of £76.31 but wish to remain on my existing annual p

I can no longer use Figma on desktop because the version for OS 11.7 is apparently no longer available. I was forced to update to a new version of Figma desktop. I did not subscribe to Figma to use it only while I’m online with a broadband connection. You took the app I’m paying for away from me. That sucks. Is it even legal? 

Hello, I have already contacted support but haven't received a response. Here is my problem: I am a graphic design student, and following my professor’s instructions, I applied for the Figma Education Plan.My professor asked us to link the plan to our university email address, but by mistake, I initially associated it with my personal email. After realizing the error, I deleted both accounts and started the process again using only my university email address. However, when I try to reapply for the Education Plan, I receive the following message: “We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”To resolve this, I contacted SheerID directly. They confirmed that my verification request was already successfully approved on October 14, 2025, and assured me there are no issues on their end. Could you please help me activate the Education Plan correctly on my university account? I would greatly

the issue can’t edit the text if the text is component

I’m experiencing a persistent issue where Figma will not load on my personal M1 MacBook Air 2020, in both the browser and the desktop app. The UI loads, but all content remains greyed out / skeleton screens and never renders. This has been happening only on my personal device, while Figma works perfectly on my work laptop (same account, same network conditions).Here are the full details of the issue: The problem started immediately after a macOS update on my M1 Mac. On my personal device, neither the browser nor the desktop app loads files — both display the same grey placeholders and nothing renders. I have tried multiple physical locations and networks (I accessed Figma across three different countries) & VPNs (both on and off). The issue persists regardless of

Figma MCP Server currently only binds to 127.0.0.1 which makes it unable to listen on any other interface. WSL creates a virtual interface, to which the MCP Server must be able to listen, or Claude Code cannot connect to the MCP Server. Long story short, you need to make the MCP Server configurable.  As it is now, it’s useless for Claude Code users on Windows.

I’m running into an issue with my EDU account on Figma Make. My dashboard originally said that my credits would reset on November 30, but when that date arrived, the reset date changed to December 1. I assumed it was just a small delay, but it now looks like the reset date is being pushed back by one day each time I check.

Is there a way to export an AI generated page into a regular figma design file and then edit from that?

Hi everyone,I’m having a persistent issue with verifying my Figma student account and I’m hoping someone here has experienced something similar or can point me in the right direction.After two verification limit resets by Figma Support and three emails to SheerID, I’m still unable to complete the verification process. I reach the very last step where SheerID sends a verification link to my email, but when I click the link, I only get an error page.To help the verification process, I’ve already sent SheerID:My student ID My class schedule Emails sent from my official university account (ending with “.edu”)Despite this, SheerID keeps sending generic, automated responses with no explanation of why my verification fails or what I should do differently.Has anyone faced something similar? Is there any workaround or a more effective way to get help from SheerID? At this point I’m stuck in a loop and can’t access the stud

Hi, I've been a user of Figma's education plan for a few years now and was prompted to reverify my account a few months ago. I followed the instructions that were sent to me via email to reverify my account and it seemed to work, yet my student account still reverted back to a basic plan. I've been trying to reverify my account again, but I keep getting an error that says "student verification limit exceeded."I contacted SheerID already and they confirmed that I was approved for the education plan on their end. I contacted Figma education (education@figma.com) about this issue weeks ago and still have not gotten a response after multiple follow ups. Is there anyone that could help get me my education plan back?