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I have received the following details from SheerID team.Here are the details of your approved request:Date Verified: [redacted by moderator to remove personal information] Email address: [redacted by moderator to remove personal information] Verification ID: [redacted by moderator to remove personal information]But Figma Education team doesnt seem to respond or solve this on priority basis.I have been put on hold and this has led my students also to suffer the same.Pls find us a solution to use or we have to see for other platforms.

I’ve granted full access to another person as a seat and he could make edits to the file yesterday, but he cannot today. He can move elements around but not edit text! Help please

Figma prototype keeps opening in the web browser and not the Figma app, even when the app is downloaded and logged in. 

What is the timeline for adding a parent/child page structure to URLs within Figma Sites?For example:website.com/city/thursday-nights/concert-series/band-name/Right now, the product supports one slug deep. Obviously “flat silo” URLs can work, but we need to be able to nest URLs as child pages. What is the roadmap and timeline for rolling out dedicated URL structure?

I'm participating in a Connected Project as a guest and encountering an issue with Figma MCP.Around September, I was able to use Figma MCP without any problems, but recently it has started returning the following error: Error: This resource couldn't be accessed. IMPORTANT: Before continuing, you must tell the user to make sure their paid Figma seat includes Dev Mode access, they have the right permissions for this file, and the provided link is valid.I have a Full Seat on my own team and can edit files in the guest project, so I don't believe there are any permission issues. (I can access files from my own team via the MCP server.)The host is on an Org Plan, and I'm a guest on a Pro Plan.I'm using the desktop MCP server.Does anyone have any information about this? Can we fix this issue?Note: someone else had this exact same issue: 

I’m trying to publish a set of templates in Buzz, but they don’t show up under “ready to publish” (see screenshot).I’ve closed and reopened figma (desktop) a billion times and nothing. I also deleted all the earlier templates I tried to test and made a new one (copying directly out of my figma file) because this was happening in another file. Is this a bug or am I doing something wrong? It worked like once and then I tried to add more templates to the file and now it’s not working at all.  

Hello, I have seen this issue quite a few times in the forum (locked out of Figma account that is tied to school email that can no longer be accessed) and was unable to get a response after I opened a support ticket, so here I am seeking help for this issue.The workaround that is suggested by Support staff on this forum (email forwarding) is not an option for me unfortunately.Thank you!

I have tried several times to log in and verify my student profile, but each time it tells me I still need to "verify status." If I try again to verify it, I get the message "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer." What should I do? I’ve already contacted the figma support but they haven’t responded yet…I really need my figma education account for my uni finals

I’ve been running into an issue when using Make to generate prototypes. During generation, Figma often crashes or freezes. After refreshing the page，the prompt I just entered is lost and the prototype generation does not complete. However, AI balance points are still deducted, even though no result is returned 😐.From a user perspective, this feels unexpected: if there’s no successful output, points probably shouldn’t be charged.Has anyone else experienced similar behavior with Make? Any comments from the Figma team would be appreciated.

I’ve tried turning it off and on, clearing the cache, switching browsers, and even creating a new account, but every time I enter an AI prompt I keep getting a “something went wrong” error.

Reproduced in Browser versionFlowCreate new draft Add text ( or any ) block to the page Click on empty space on page and open color picker With color picker open, click on text ( or any block you created ) You will see color picker opened and broken. - Colors are not changing - Cannot be closed with "x" icon in the header - Lack of settings ( like linear colors, etc )

I recently upgraded to Mac OS Tahoe 26.2 and now I cannot open a new tab in the Figma desktop app. The “+” button/tab next to the home tab does not do anything. Also File > New Tab does nothing. The only way I can have multiple tabs open is to find a specific file from my recents folder or within the a project. I have reinstalled Figma. I have reset the cache. I have restarted my computer. 

Hello! I’m trying to publish a library to Figma Make, but the “Export to Figma Make” option isn’t appearing. I also tested this with other libraries, and the option never showed up for any of them. Is there a way to resolve this? Thank you!  

FigJam can embed static previews from many sites — it can even embed interactive previews from YouTube.However, it can’t properly embed static previews from social sites like Instagram, Threads, X/Twitter, and TikTok. When pasting a link to an Instagram post, it initially shows a preview box (as if it’s loading), but then reverts to a plain text link.Here’s FigJam’s inconsistent link embed behavior across social sites:Instagram posts will not embed and only show a link to the post. Threads posts will embed, but will not show any text or images related to the post — only a generic “Threads – threads.com” label. X/Twitter posts will embed, but only show a snippet of the post text and won’t display a preview image. TikTok posts will embed, but only show a snippet of the post’s text and won’t display a preview image. Facebook posts embed properly

I have a Side bar component set up like this:Base component with Size and Levels variants – here’s where I placed an icon instance Master component with States and Brand/Neutral variants. Enabled state: label and icon use color token Content-Secondary. Hovered/Focused state: use color token Content-PrimaryWhen users insert the component, they choose the Level and can swap the icon instance to an icon they need. The issue is that the color tokens are not being preserved properly according to the state when you change the states and then change the icon, like this:Change state from Enabled to Hovered. In Enabled, icon color is Content/Secondary. Swap the left icon (from Settings to any other icon). All good, the icon changes color to Content/Primary as expected. Change state back to Enabled. Icon color correctly changes to Content/Secondary. Swap the left

hi, I would like a refund for mistakenly bought credits. Its useless and i wasnt looking for taht it clicked and added my card.

Hello everyone, I am managing a design system to use with Figma Sites. I built this side navigation component:The navigation items are instances of the “nav item” component:Everything fine till here, but then when I import the side navigation component in Figma sites this happens:It replaces one icon with the button component. This happens only for this specific instance and apparently with no reason. Libraries are updated. I tried resetting the instance but it doesn’t work. The icon name and the button name are different. Note th

Want to remove the education plan status from my account. I am the admin and i am still not getting an option to remove it.

Hello Figma Support,After working on a file and reopening it the next day, I encountered the following issues. Please advise why this is happening and how to fix it. Some text layers show different content or have moved to different positions. If I double-click a text layer, the visible text immediately reverts to the original content I had entered. However, the layer’s position remains changed and does not return to its original location. When I drag a layer out of a section and drop it elsewhere, the text also reverts to the original input (same as item 1), but the position still does not revert. Steps and observations: I saved and closed the file after editing on yesterday. When I reopened the file on today, the problems appeared. Double-clicking restores text content but not layer position. Dragging elements out of a section t

I’ve just cancelled my Professional plan as I’m not using it enough to justify the cost. My monthly subscription is listed as renewing on January 16, 2026, so I would expect access to my files to be terminated at that point and would not expect any further charges. However, when I cancelled, there was a notification stating that the subscription renews in June 2026. Could you please confirm that there will not be any further charges going forward as I do not want the Professional plan from the end of this month’s billing period.Many thanks, Paul

Hi, The Figma Ai tool bar is not available for me, despite being on the professional full seat plan, also I think the ability to create multiple folders, please help. [image redacted by moderator to remove personal information] 

Hi there!I’m unable to reverify my student plan. When attempting to verify, the page reads that my verification limit has been exceeded.I’ve already contacted Figma Education and SheerID, but have gotten no responses from either (it’s been a week). Is there any way to reset my education plan so I can re-verify? Thanks!

Best figma,I am having trouble getting into my student account, I am a higher education student from ROC Nijmegen. I provided all 3 documents but I still can’t get in. Could you please verify my account.

HiI have been modeling an app (Concept design for discussion purposes only).I have a few versions, version 7 published ok, since then i have made multiple changes I am on version 12 I can preview it but could not publish it.The error said something went wrong refresh and try againOne of the last changes I made was to add a 40 second video to illustrate an exercise in my app's libraryDo you know why this happened?https://www.figma.com/make/UGY6NSDxNjqQCPnrszefCv/Concept-design.-Functionality-and-logic-subject-to-further-development?t=vN79337nACeBECwJ-1

У меня списывают деньги, хотя я отменил все подписки. Но я не могу найти раздел, где можно отвязать свою карту.Вообще нет такого раздела у меня, где бы было показана моя карта. Раздела биллинга даже нет. Что за интерфейс то?! Это вообще незаконно так делать! Почему нет кнопки “отвязать карту”?