Report a Problem

Hi team!I found some strange behavior with Slots in instances.Context:A component has a slot with content, and part of that content is placed inside frames — for example, in my case they are additional chart lines with dots. Frames witn the line 1 and line 2 are visible, other 8 frames with lines are hidden. Some of those hidden elements are controlled by component properties. If you change the content, enable or disable any of the hidden frames inside the slot in an instance, all hidden elements inside those frames disappear.  

When a component uses properties to control nested instances inside a slot e.g. color, overriding any properties of the nested instance e.g. a text property, causes the parent component's properties to stop cascading into it. The only recovery path is a full instance reset, which wipes any existing overrides in the process.As a result, for all components where parent properties control nested slot instances, the new slots feature cannot be adopted within our design system. I’ve attached a short video recording to demonstrate the issue. Thanks!

How do I get around this? I keep getting “downstream service error” while trying to generate an image and this had happened at least 4 times in a row. 4out of 5 times it only works now. I have reset my connection, opened and closed the tab, nothing seems to be working.

Hi,I’m experiencing an issue with billing that I don’t understand.I cancelled my subscription on time, however, I have still been charged. I am unable to access any billing settings to remove my payment method or properly manage the subscription.At this point, I cannot even see or modify my billing information, which is very concerning.I have contacted support and haven’t got any response on the matter yet. Could you please:Confirm whether my subscription is fully cancelled Explain why I was charged after cancellation Help me remove my payment method Process a refund pleaseThis situation feels misleading and frustrating, as I followed the correct cancellation steps.Thank you for your help.

I had a Figma Professional plan from March 24 to April 24. After purchasing the plan, the subscription charge was deducted from my card. I then downgraded/cancelled the paid plan after the full month ended.However, Figma has charged my card again, even though my team still shows as being on the Starter plan, not the Professional plan. I do not see any active paid subscription on my team, so I’m not sure what this new charge is for.Please review my account and billing history, explain why I was charged again, and issue a refund if this charge was made by mistake. attaching the proof.

Couldn't reach server, try again in aTry againminuteI am getting this error for the last hour is there anything down on Figma side? 

We use Figma slides for our presentations, sometimes we don’t have internet connection as we present. The option to “Make available offline” works fine, UNTIL there are prototypes in the presentation. This doesn’t work anymore, prototypes don’t load. Tried to open the said prototype and also make it available offline, still doesn’t work.We absolutely need this to work, we cannot arrive at a presentation with stuff not showing.So I kindly ask if it would be possible to fix this issue please. 

DescriptionSince a recent Figma update, custom fonts are no longer being recognised in Figma Slides. When editing text, the "Missing font" dialog appears for fonts that are installed and have been active throughout the project.This issue appears isolated to Figma Slides; I haven't confirmed whether it affects Figma Design files.EnvironmentmacOS: 26.3.1 (a) (25D771280a) Figma Desktop: version 126.3.12 Font manager: RightFont Fonts affected: Any custom, loaded font (i.e. Cooper Lt BT, Cooper Md BT, TT Norms Pro, YWFT Coopera)Steps to reproduceOpen a Figma Slides file that uses custom fonts Attempt to edit a text layer Missing font dialog appears for fonts that are installed or activatedExpected behaviourFigma recognises installed fonts and renders text correctly without prompting for replacements.

Hello,I am writing to request your Certificate of Tax Residence for the tax years 2025 and 2026 for tax reporting purposes in Poland.The documents are required for withholding tax compliance and official reporting to the Polish tax authorities.Could you please provide the certificates in PDF format at your earliest convenience?If you need any additional information from my side, please let me know.Thank you very much for your support.Best regards,Piotr

The receipt PDF attached to my Config registration confirmation email is blank/logo-only, and I need a resent copy with attendee name, ticket type, company name, billing address, and payment info.

After purchasing a Figma Pro account and sending 53 prompts, it wrote to me that your credit had run out and that the last few pages, which I had fixed the bug, were back to their previous state.

I use a Slot in my Component with default content inside. The content and the whole layout are set to Fill container, and it works as expected in mockups, but in prototypes the Slot’s content is displayed with default dimensions: 

👋🏻 Hi guys, I’ve run into what seems like a bug while working with the new slots feature in Figma components, and I’m curious if anyone else has experienced this.I’m currently implementing slots in my components and really like the concept so far. However, I’m facing an issue that makes the feature unreliable for my use case.The issue:Sometimes (not consistently), when I place a component with a hover interaction into a slot and preview the frame, the hover states inside that slot don’t trigger at all. Possible pattern I noticed:The issue seems more likely when using multiple slots within a single component For example, in a navigation bar with dynamic content on both the left and right sides (two separate slots), the hover states in the second slot often don’t work in previewAdditional observation:If I place placeholder elements (with hover states) inside the slo

Hello, I recently paid for a full account and started generating designs in Figma Make, but the first 10 designs simply generated errors. The AI ​​wrote the code, but due to agent errors, it didn't display previews, and about 500 tokens were wasted while I was troubleshooting the display issue with the agents. I can send you the chat logs, where the agent points out the errors (the agent itself) and attempts to restart the design. The issue has now been resolved, but I would like a refund for the 500 tokens I wasted. If possible, I would be grateful. 

Hi, i have submitted my frist plugin what feels like month ago.. I have not heard a single thing? Can it be that you dont have any email follow up systems set up for this? Should i just forget about this? or how to know the status? https://www.figma.com/community/plugin/1545025690791458107 

Hey so I’ve noticed that if I create a component set, which has different size variants and for each variant I have defined different text styles sizes utilising variables. If I have for instance three different link component sizes in the component set and each link variant is set to a a small, medium, large text style. What I’ve observed is that if It apply the ‘Text’ property to the text layers. For some reason they all ignore what they’re designated text style is and all adopt the same large text style. No matter what I do I can’t seem to stop it from changing the text style?

I was using Figma Slides for my design sign off with stakeholders and they love the Stamps feature as it makes sign-off a bit more fun. But my problem is that when I export the slides into PDF, I either lost all the name under the stamps or even worse, some name come across and some don’t :( It would be good to have the slides retain all the stamps when exported as this is a requirement to our sign off documents in making sure that they are not editable 

Hi Windsurf team and community,I'm facing an issue with the Figma MCP integration in the latest Windsurf desktop app.My setup:Figma plan: Professional Seat type: Expert (Full seat) (confirmed via whoami) MCP server: Official remote server (https://mcp.figma.com/mcp) Re-connected multiple times + restarted WindsurfWhat works:Read tools are available (get_design_context, get_screenshot, get_metadata, etc.) Code Connect mapping tools create_new_file, generate_diagram, etc.What doesn't work:The write-to-canvas tool use_figma (the main tool for creating frames, components, auto-layout, and modifying designs directly on the Figma canvas) is not appearing in the available tools list.The Figma MCP catalog explicitly lists Windsurf as supporting Read and Wr

When trying to move an item to the side using arrow key (while holding) on a keyboard, the item after a few pixels starts moving diagonally...

I have a vector graphic that consist of 40 “rectangles” arranged in an arch. “Rectangles” are slightly arched too, they don’t have straight lines. When I select that arched graphic with other graphics and use Wrap in New Section command, the graphic gets messed up, top-left points stay where they were, but other points move horizontally about 12px. Attached is a screenshot of the before and after states of the graphic: If I create a section, then move the graphic into it, the drawing stays as it should be.

its so weird and it appears it only happened to me, i used to be able to use animation to make text bouncy and/or rotate it under the right trigger but it appears i cant anymore? same goes for shapes

The result is always the same:On the browser, the error message “Couldn't send to Figma" On Figma, a new completely blank file On Claude Code the mcp outputs “ Status for capture ID `d1ecf357-9ddb-4ecf-b704-c813feb3063e`: **processing**. “ in an endless loopIt NEVER works. Copying and pasting does, but that’s not much help. The whole point here is to have Claude moves stuff around, not people.Has anybody managed to get this thing working?Even a simple HTML/CSS page with no JS whatsoever fails. 

Hey there,Short version: Component with a slot, component is used in a frame, ready for dev state is set, later it doesn't reset when the slot content is changed.Longer versionI was using slots to create template for an application page, so I only need to fill the content area (represented by a slot) for each page I design for this application.When I first use an instance of my master page component and fill the slot with some content the ready for dev state is changed to not ready, when it was ready before. This is the correct behaviour, BUT when I then change the content within the slot, the ready for dev state is not removed and it is still ready for dev although I made changes within the slot.Does anyone have the same issue, is it a bug or the wanted behaviour?

I am trying to set up a Figma Kit for our organization. We have a public design system that is available for everyone to use. When I try to add it to the package.json it will not be able to install it as it is not in the Figma NPM registry. Figma make can edit the .npmrc file and remove the Figma registry. But Figma will overwrite this all the time. For instance, if I try to publish the kit. It will fail as Figma will overwrite this value and look for it in the Figma registry. I found a workaround where I tell Figma make to install and change the settings for each time someone uses the Kit. But this seems unnecessary and weird when using public NPM packages. Am I doing something wrong or is this the intended behavior for Figma Make?  Edit: The workaround is fragile. In most cases Figma make will want to style shadcn components instead of dealing with jumping trough hoops to get public packages installed.  

I recently created and published and design system Kit so that everybody in my organization can use it on Figma Make. But this kit does not appear on already existing Make files. It’s appearing though when I start new Make file. I also tried to duplicate my existing file but the kit doesn’t show up neither.