Report a Problem

Conversation History:[Agent] Hi! I'm Figma's AI Support Agent.Ask me a question. I'll help you solve it or get you to the right place.[(redacted by the moderator due to PII)] Community plugins, widgets, and files[Agent] The Figma Community offers three main types of extensions:• **Plugins** are third-party scripts that extend Figma's functionality in Design, Dev Mode, FigJam, and Slides — they're only visible to the person who ran them Source.• **Widgets** are custom objects you can add to the canvas or a FigJam board that everyone in the file can see and interact with.• **Apps** let you interact with Figma files and content on other platforms.Community files include design resources like UI kits, wireframes, website templates, whiteboarding templates, and slide deck templates that you can duplicate and use. You need a Figma account to use plugins, widgets, or duplicate Community files, and a Community profile to follow profiles or add comments.Is there a specific type of Community res

Hello Figma Team,I am reporting a serious image rendering bug that started on October 14, 2026, shortly after a recent Figma update.This issue is severely affecting my daily work as a professional graphic designer.What is happening?When I open my Figma projects on my iPhone, some images are replaced with completely unrelated pictures.For example, instead of a photograph of a woman wearing a winter jacket, Figma displays an illustration of a subway train.This is not a situation where images are missing, blurry, or failing to load. Figma is displaying entirely different images that have nothing to do with my original files.All images display correctly on my Windows computer.Sometimes refreshing or reopening the file temporarily restores the correct images, but the problem keeps coming back.When did the problem start? October 13, 2026: Everything worked perfectly. All photographs displayed correctly on my iPhone. October 14, 2026: The problem appeared suddenly, around the time of a rece

Hello,Since yesterday evening one of my Figma Make files seems to be stuck. (see attached)I get the following error ID : srid_TEBVMZJKG1A5HMCF2JBTFT4JRI have duplicated the file and it works fine, but I’d rather keep my current file as I have already shared it with our client, etc.How could I fix this?Thanks,Julien

I MEAN I TRIED THE TEXT ON PATH FEATURE, AND I COULDN’T ANIMATE IT, ANIMATION BUTTON IS DISABLED FOR THIS 

Hello,I would like to request a refund for my Figma subscription. I have never used the service, and I had attempted to cancel my subscription before the payment was processed, but I was still charged.I am currently a student with limited financial resources, so this unexpected charge is a significant burden for me. I would really appreciate it if you could kindly review my request and issue a refund.Thank you for your time and understanding. I look forward to hearing from you.

Hi Figma Support Team,I’m experiencing a recurring issue with Figma Make that’s making it almost impossible to work. Every time I use Make to generate or update something on a page, it completes the action and then automatically refreshes back to the Home screen, closing my active file and interrupting my workflow.

We’ve been using Figma Design for a while now to host interactive presentations via embeds. Earlier this week something changed in our Enterprise Account setup and we no longer can add any embeds. Is this related with the setup only or are embeds not supported anymore under certain conditions? 

 The design appears correctly in the Figma editor, but when I export it as a PDF, some images are rendered in black, and certain design elements become misaligned and overlap. PDF exports were working correctly before this issue occurred. Duplicating the original file after the issue appeared does not resolve the problem. Exporting as PNG works correctly. The same PDF export issue occurs in Google Chrome. I have tried restarting the browser and Figma, exporting individual pages, and setting the PDF export quality to High, but the issue persists. Could you please investigate whether this issue is related to the PDF generation or rendering process?

I uploaded a variable font in Figma’s settings several weeks ago, and it had been working without any issues.Two or three days ago, I noticed that text links in my prototypes were switching to Inter when hovered. I uninstalled and reinstalled the variable font, tried the non-variable version, and even rebuilt some components—which I really don’t want to be doing this close to launch. Nothing fixed the issue.A few hours later, it suddenly resolved itself without me making any further changes, so I’m not sure what happened.Today, the problem has returned. I noticed that the uploaded font was no longer listed in Settings, so I uploaded it again. I’m the only person with access to my account, so nobody else could have removed it.After installing the font, I restarted Figma. I can now see all the standard variations of the variable font under “Your uploaded fonts,” but the font still disappears from some hover states in prototype mode. Figma displays the message: “Some missing fonts were re

I ran two AI operations this morning.  They both took an abnormally long time.  One of them cost me 1,332 AI credits!  The other one was 722 credits.  Is something broken? Here is the prompt I ran.  I got this out of ChatGPT - it was a cleanup of an already existing desgn. This one cost me 1332 credits.  I’;ll paste the other prompt below this one.  That one cost 722 credits.  CLASSY AGENT AGENT ONBOARDING DASHBOARDFINAL UX + TRAINING REFINEMENTIMPORTANT:The current Agent Onboarding Dashboard is APPROVED.DO NOT redesign this page.DO NOT change the overall Classy Agent Admin visual language.This task is a targeted refinement of the existing dashboard.Use the CURRENT DASHBOARD as the canonical Classy Agent Admin designstandard.Preserve its:- Warm off-white / cream page surfaces- Dark forest-green primary actions- Pale mint active / NEXT states- Pale warm-yellow Next Up card- Soft neutral borders- Dark primary text- Muted gray secondary text- Restrained professional appearance- Existing t

Hello Figma Support Team,I'm experiencing a font detection issue in Figma on Windows. Sandoll Cloud fonts and Adobe Fonts suddenly stopped appearing in Figma, even though they were working normally until the evening of October 13, 2026.I would appreciate your help investigating this issue.1. Issue descriptionUntil the evening of October 13, 2026, I was able to use my subscribed Sandoll Cloud fonts in Figma without any problems. However, the next day, these fonts suddenly became unavailable.The issue affects both Sandoll Cloud fonts and Adobe Fonts.For example, when I select text using SD Minburi, a font included in my active Sandoll Cloud subscription, Figma displays a yellow “A?” warning icon next to the font name. When I search for the font in the font picker, Figma returns “No matching fonts.”The font is also missing from the “Installed by you” font list.2. Environment and scope Operating system: Windows Figma Desktop: Affected Figma Web: Affected Sandoll Cloud fonts: Affected

Figma recently launched the feature for a grid to automatically add/remove rows depending on the content that’s actually in there.  Unfortunately it’s not working for me, and I haven’t seen anyone else talking about it. Let’s say I have a component with a grid, and it has about 4 rows worth of cards inside. When I use the instance of this component and hide 1 row’s worth of cards, the grid initially shrinks in height to hug the remaining 3 rows visible. But a few minutes later the instance will pop back to the height of 4 rows, leaving an empty row. If I toggle hide/show on the cards it will force Figma to recalculate the height and hug again, but then the same thing will happen again 2 minutes later.  The inverse is also true; if I include hidden extra cards in my component, and turn them on in the instance, the grid will initially grow in height to accomodate the extra cards, but later shrink again to the original number of rows, causing the extra cards to overflow the frame.

我是教育版本的，通过figma agent上传字体后哪里可以删除上传的字体？

Hey ​@ksn I am facing the same problem, my first and last name are reversed and I can’t edit the last name in the ticket management page any more. Please help!

Hi Figma Community Support Team,I need urgent help with my Config 26 India in-person registration scheduled for 15 October 2026 in Bengaluru.I had my original ticket QR code, but while logging in to check my registration details, I unexpectedly saw a message stating that my ticket had been cancelled. I did not intentionally cancel my ticket.Now, whenever I try to log in, I receive the error: “Your account is incomplete. Please complete your registration and try again.” The registration page also shows that in-person applications are closed.I have already raised a support request (Ticket ID: #2195378) and contacted Figma through Instagram, but I haven't received a resolution yet.I need to travel approximately 40 km to attend the event, so I urgently need confirmation about whether my original QR code is still valid.Could someone from the Figma team please escalate this to the Config India registration team and help verify my ticket status? If it was cancelled accidentally, I would be ex

Hey team, my first and last names are reversed in my Config india 2026 ticket, the event requires govt id to match with the last name. I am unable to update the last name in the profile/ticket management page. Please help me in fixing this.

A kind of "template style" suddenly appeared in my presentation - two pink stripes that I can't get rid of in any way. This is what it looks like in reality. Slides should be white, without any motif, without any elements. There is no such thing in the preview; 

Hi Figma Team, I am registered for Config India 2026, but my last name field is locked. My registered name currently shows as Yasaswini P, but my complete legal name on my government photo ID is Yasaswini Padamati. I want to ensure my badge matches my ID exactly so there are no issues during check-in. Could a moderator please help me update my name on the backend? Thank you!

Filed a new ticket with all details I can provide.  

10/14일에 결제되었는데 사용량 전혀 없어요 저도 모르게 자동결제되어 환불 부탁드립니다이미 플랜은 취소/다운그레이드 완료했습니다

2026年10月7日に、プランをプロフェッショナルにアップグレードした際の件でお問い合わせをお送りしておりますが、現時点でご返信をいただいていないため、再度ご連絡いたしました。このたび、誤ってプロフェッショナルの年間プランを購入してしまいましたが、本来は月額プランを購入する予定でした。つきましては、今月分の利用料金についてはお支払いする意思がございますので、残り11か月分の料金をご返金いただくことは可能でしょうか。お手数をおかけして恐縮ですが、返金対応の可否についてご確認のうえ、ご返信いただけますと幸いです。何卒よろしくお願いいたします。

Hi, I need product support assistance to manually remove a former employee, for some reason I am unable to do so. See screenshot. I am an admin, and the user I am trying to remove is the former admin. I can only downgrade them to view. Can we please get some help on removing this user from the team?ps: I did explain the issue here 10 days ago: help.figma.com/hc/requests/2171038 but this link no longer works.   

On 14 October 2026 (KST), our administrator approved an access request, intending to grant access to a teammate. We saw no separate checkout, payment confirmation, or clear warning that approving it would purchase another paid seat. A monthly Full seat was then added. We consider this approval-to-charge flow misleading and unacceptable. We request reversal of the unintended seat charges, a refund of any amount collected, and cancellation of related pending and future charges. Our existing subscription and files should remain intact. Support case #2194098 contains the account details. Please escalate it to a human billing specialist and manager. Please investigate what price disclosure and purchase-consent wording were actually displayed, and improve this flow so access approval cannot unexpectedly become a paid purchase. Can the Figma Support team confirm ownership of this case and provide a written resolution?

Hello,I accidentally selected the annual payment plan instead of the monthly plan. Would it be possible to get a refund and switch my subscription to monthly billing?I'm also confused as to why the options to select annual or monthly billing are placed in the upper right corner rather than directly above the payment button. I only intended to subscribe to the monthly plan and it is shcoking to see a charge of over $200 go through all at once.

Hello,I've been experiencing an issue several times now when creating a new Icon component.When I try to publish the changes, the publishing process keeps loading indefinitely. I waited nearly 20 minutes before refreshing the page, but the issue still persists.Additionally, the small Icon Library update indicator doesn't appear. I have to manually check the library to find the changes.Has anyone experienced this issue before, or is this a known problem?Thanks!