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Lenitha
Lenitha
New Member
Nov 8, 2026 1:47 AM UTC
Solved

cobrança indeviada

Cobrança indevida mesmo após cancelamento, fiz o cancelamento do meu plano dia 16 e recebi o e-mail confirmando que não seria mais cobrada após dia 20 de outubro, porém, continuam me cobrando.

 

    Tom Reem
    Tom ReemSolution
    Figmate
    Nov 8, 2026 2:27 PM UTC

    👋🏻 Hello ​@Lenitha, Tom here with the Figma Community team. Thanks for joining Figma Forum!

    I don’t speak Portuguese, so I hope it’s okay that I’m replying in English. I’m sorry to hear you’re still seeing charges after receiving a cancellation confirmation.

    For general context, this guide explains how additional seats can affect billing, including prorated charges: There are additional charges in my Figma bill. Our Customer Support team can review your invoice and cancellation confirmation to determine what happened in your case.

    I’ve opened case: 2250444, to connect you with the team. Please check your inbox for my email and reply there with your cancellation confirmation and the charge details so they can investigate.

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    1 reply

    Tom Reem
    Figmate
    Tom ReemSolution
    Figmate
    Nov 8, 2026 2:27 PM UTC

    👋🏻 Hello ​@Lenitha, Tom here with the Figma Community team. Thanks for joining Figma Forum!

    I don’t speak Portuguese, so I hope it’s okay that I’m replying in English. I’m sorry to hear you’re still seeing charges after receiving a cancellation confirmation.

    For general context, this guide explains how additional seats can affect billing, including prorated charges: There are additional charges in my Figma bill. Our Customer Support team can review your invoice and cancellation confirmation to determine what happened in your case.

    I’ve opened case: 2250444, to connect you with the team. Please check your inbox for my email and reply there with your cancellation confirmation and the charge details so they can investigate.

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