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Account Restricted - Unable to Share Files - Urgent Assistance Needed / Figma has restricted you from sharing this file. Please email support+restricted@figma.com for help.

  • July 13, 2026
  • 6 replies
  • 47 views
Paula Sierra

Hello Figma Support Team,

I'm writing to find out why my account has been restricted. I'm currently unable to share any of my Figma files, which is preventing me from working. I've had this account for more than 6 years, and this restriction is affecting my ability to do my job. I'd appreciate it if you could look into this and let me know:

1. The specific reason for the restriction
2. What steps I need to take to resolve it
3. How quickly this can be fixed

Account email: (redacted by the moderator due to PII)

I need this resolved as soon as possible since I rely on this account for work. I have already sent several emails to support with no response and this is severely affecting my work. Thank you for your prompt attention to this matter.

Best regards,
Paula

6 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • July 14, 2026

Hi ​@Paula Sierra,  Celyn from the Figma Community Support team here.

Thanks for reaching out, and I'm sorry to hear that you're unable to share your files, especially as this is impacting your work.

Just a heads up, I've redacted the email address from your post to help protect your privacy.

Also, for privacy and security reasons, we're unable to discuss individual account restriction cases here on the forum.

I was able to locate your support tickets #2006655 and #2013395, and I've gone ahead and escalated them with the team for additional visibility given the urgency of your situation.

The team is reviewing your case and will follow up with you directly by email as soon as they have an update. In the meantime, please keep an eye on your inbox.

Thanks for your patience while the team takes a closer look. 🙏

AngelaMoon
  • AngelaMoon
  • New Member
  • July 27, 2026

Hi! 

 

Did this ever get resolved? Because I am also having the same issue. The Share window appears but nothing is loading, then it just closes. So I am unable to actually edit the settings or copy anything in the files. I am the admin, and I own the designs. 

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • August 4, 2026

Hi ​@AngelaMoon, I just wanted to check in and see if you're still experiencing this issue?

Our Engineering team has since identified the underlying cause and implemented a fix, so this should now be resolved. Could you refresh your file and let us know if the issue persists? 

Thanks!

Anggi Yanuar
  • Anggi Yanuar
  • New Member
  • August 4, 2026

Hey Figma!

I am here to ask for your help to open access to my figma account because I need to share the prototype site design to my team so they can view and give feedback on the web I am making ASAP! it has been happening long time ago, but right now I need it to be solved.

When I tried to press share icon it says “ figma has restricted you from sharing this file please email support restricted figma.com”

Thank you very much,

Best,

Anggi

 

Jaycee Lewis
Figmate

Hi, ​@Anggi Yanuar 👋 Thanks for your post. You did the correct thing and opened a support ticket. Thank you. The ID is 2050747. It is open and being worked on. Please keep any further communications to your support ticket to help keep things organized. Thank you! — Jaycee 

AngelaMoon
  • AngelaMoon
  • New Member
  • August 4, 2026

All good on my side. Thanks!

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