How Long Does Figma Support Take to Respond to Urgent Billing Issues?

Question

Hi Figma Community,Does anyone know how long Figma's billing support team typically takes to respond to urgent requests?Our Figma Organization is currently locked due to an outstanding renewal invoice. We've contacted support to request a reduction in our paid seats and an updated invoice, which we're ready to pay immediately once the changes are made.Unfortunately, we cannot access our organization or design files while this issue remains unresolved.Our biggest concern is that our client needs to access our Figma files tomorrow, November 9, at 8:00 AM (Saudi Arabia time).Has anyone experienced a similar situation?	How long did it take for Figma Support to respond?			Were they able to reduce your seats and issue a revised invoice while your organization was locked?			Is there a faster way to reach the billing team for urgent cases?	We would really appreciate any guidance or assistance from Figma staff, as this is now affecting our client deliverables.Thank you!

Tom Reem · Answer

Hello ​@Alyaa Ahmed, welcome to Figma Forum and thanks for bringing this up.Tom here from the Community Support team. Sorry this is affecting your deliverables, especially with tomorrow’s deadline approaching.I’ve confirmed that your request is open under ticket: 2250624, and shared your post with the Customer Support team —including thedeadline. Ican’t providea specific response time or invoice details from this public thread, though they’ll follow up by email as soon as they can.For general information, this guide explains how billing, seat changes, and renewals work on Organization and Enterprise plans: Manage billing on the Organization and Enterprise plans.Customer Support will follow up directlyabout the options available for your current invoice.

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