Issue with Student Status Verification from SheerID

Question

Good morning,I am contacting you again regarding an issue with accessing Figma Education, for which I already requested assistance last week but unfortunately have not yet received a response.The Figma Support Team redirected me to  SheerID, but I never received a response from them.I am currently still a student at Politecnico di Milano and should therefore be eligible for the benefits offered through the Figma for Education programme. However, whenever I try to complete the verification process, I receive the following error message:"This offer may have already been used or attempted."I have already reported this issue to the Figma Support Team, who confirmed that it is a recurring error and advised me to contact you directly in order to resolve it.I would kindly ask you to look into my account and let me know how I can proceed to gain access to Figma Education.I look forward to hearing from you and thank you in advance for your time and assistance.Kind regards,Sveva

Celine_ · Accepted Answer

Hi Sveva, thanks for following up. Since you’ve already contacted SheerID and are still unable to complete verification, I’ve escalated your support case to our Education team for further review. For reference, your support case is 2251798, sent to your email address: sxxa.sxxxi@mxxxl.pxxi.xt.

Please reply directly to your support email with the date you contacted SheerID, forward the email you had with them and a screenshot of the error. This will help the team review the context and advise on the next steps. Thank you for your patience!

Update: Good news, the Figma Education team replied to you and is waiting for your reply to investigate it further. Please check your inbox when you can, thanks!

svevasaini · Answer

My institutional email address is [redacted by forum moderator to remove PII], and my expected graduation date is September 2028.

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