Report a Problem

Hi figma,I’ve lost access to my old school’s student account [redacted by forum admin/moderator to remove PII], which I wish to have access to a few more files. I heard if I email the customer support, there might be a way to re-verify, or change my files around. I had try my best to find out a way to call for help but unfortunately I’ve ended up here taking public resources. Hopefully you guys can have a actual humane way to file ticket for these kind of issue instead of assigning an unsupportive AI bot to save the cost on customer support.Please let me know the next step

when merging a branch, it’s annoying because all the korean characters does not render and I have to click EVERY character to make them visible

Segui o passo a passo para realizar a verificação, e estou aprovado pela SheerID para ter acesso ao plano educacional, porém não foi o que aconteceu, o figma apenas me deu acesso ao plano gratuito que não possui as funções necessárias para dar continuidade as aulas da universidade… Por favor corrijam isso, preciso dar continuidade nas aulas. Estudo na Universidade Catolica de Salvador (Ucsal)Segue abaixo retorno da SheerID: Para sua conveniência, seguem os detalhes da sua aprovação: Nome: Rodrigo Costa Data: 10 de fevereiro de 2026 ID de verificação: 698a748bc6eb2e50a7bfb5c8 ID do usuário: 1602838541973265168

I added annual seats by mistake today, can i know if have any way i can remove the annual seat without extra billing, no people assigned for it. I try to send email to support, but still cannot get any feedback.Any advice or insights would be greatly appreciated. Thank you in advance for your help!

On February 9, 2026, I spent JP¥825 to subscribe to 1 Collab Monthly seat, but on March 9, I was charged JP¥5,775, which automatically upgraded to a Full seat and also automatically purchased One-time charges and credits. You should know that my usage last month was only 2400/3000. I am absolutely shocked—why did this happen? I want a refund.

Hello,I was just charged today for multiple seats and a renewal, totaling around $78, and I did not realize this would happen. I was only intending to use a collaboration seat and did not mean to upgrade to full seats by any means. Some team members requested access, but i never approved and they never used it and it seems this automatically created full seats and charges, which I did not notice at the time. I will not be using these seats at all. and i haven’t used them before. the charge has just happened and i really do need a refund i only use collab seat with only the benefits of it and i dont need more! 

I have created a site on Figma that is currently publised, and contains a customer info page to be completed by user. When submitted, the info is not automatically being received by me as they once were to my professional email address

Hello,I’ve upgraded my seat to developer and re-authenticated in Claude Code to the Figma MCP server. But I still get rate limited on the very first call. According to the table I should get at least 10 calls per minute.Annoying paying money for the pay wall, results in the same pay wall.

According to the Tools and Prompts section of the docs, Figma MCP should now have generate_diagram and generate_figma_design tools available. However, I only see 10 tools show up. Notably, only tools for reading from Figma seem to be supported. I’m using Figma Desktop, so I’m really only interested in generate_diagram for now. Anyone seeing the same thing? How do I get these tools to appear.

To be clear I have setup an override through mac settings but interestingly enough it works at first when I open Figma. Once I open a file though it stops working. The customized shortcuts show on the menu but they do not work.  Any idea why this happens and how to fix it?Also please consider I can’t install any window managing apps - due to company policies all of that is completely locked up. This is my only way to have consistent shortcuts of all apps resizing them left or right for quick workflow. 

can i please copy the text in these boxes? i am aware of the copy button in the top right, but i pretty much never want to copy the whole box. if I select the text and press cmd + c, a seemingly random unicode character gets put in my clipboard (First String Isolate). i am on a mac, zen 1.19b (same happens for me on ⁨⁨firefox 142.0.1)clipboard seem to work correctly in chrome

Environment: Figma Make / Vite + React / preview iframeError appearing in the Figma Make error panel on every save:IframeMessageAbortError: Message aborted: message port was destroyed    at a.cleanup (figma_app-a1e03f1c19341be6.min.js.br:536)    at o.cleanup (1039-3b55194fb03a991d.min.js.br:1070)    at eS.setupMessageChannel (figma_app-a1e03f1c19341be6.min.js.br:536)    at e.onload (figma_app-a1e03f1c19341be6.min.js.br:536)Problem: This error appears in the Figma Make error panel every time the preview iframe refreshes (e.g. after saving a file). The entire call stack consists exclusively of Figma's own minified code (figma_app-*.min.js.br, 1039-*.min.js.br) — there is not a single frame from the application code.Root cause: Figma's setupMessageChannel fires on the new iframe onload and attempts to clean up the old MessagePort from the previous load. That port was already destroyed by the browser when the iframe navigated → IframeMessageAbortError is thrown inside Figma's own parent-fr

I just purchased the pro plan yesterday, and everything was working great. I login again today, and suddenly the Figma MCP server fails to start.I have tried restarting Figma and the computer, nothing helps. System info: Edition    Windows 11 ProVersion    25H2Installed on    ‎26/‎01/‎2025OS build    26200.7171Experience    Windows Feature Experience Pack 1000.26100.265.0 Figma Desktop version: 125.10.8  If there’s more information I can provide, please let me know.

Good morning,  I tried multiple times but they are failed. Now It show error an error that says I’ve exceeded the intents for verification. Please help me to solve this as soon as possible. Then I tried the given webiste  figmasupport@sheerid.com but this isn’t working. Can you please help me on how I can verify myself?

Megha Panwar <megha.panwar@faym.co>   12:45 (1 hour ago)       to Support Hi Team,I am not able to see the components while mirroring my work in Figma. I have cross-checked on both iPhone XR & 17. Also, I have tried the following things: - Uninstalled & installed the Figma app on the phone.- Restarted my iphone I am attaching 2 screenshots: one showing the issue & the other showing the original. Please look into this matter ASAP, as it is hampering my day to day work. Thanks.

Hi,  I had two figma accounts, one personal and one university email. Since I didn’t need the personal one, I transferred ownership of an assignment file to my university account, and then deleted the personal account. However, for some reason, the file didn’t transfer over, and was deleted with my personal account.  Is there any way I can recover my account so that I can regain access to my assignment file? It was deleted around 20 minutes ago, so fairly recently. If there is any way I can provide more information privately, please let me know and I will be happy to do so.  Thank you. 

Hello. I'm a user who was only using one full seat on the paid plan. I accidentally clicked to add a developer seat and requested a refund, but I haven't received a reply from customer support yet, so I'm posting here. I canceled it immediately about 3 seconds after the wrong selection. Please cancel the charge.

cant find my file  

I'm trying to remove the library "brain.dump" from my main file, I already removed the library, and deleted the brain.dump file from my projects, but when I'm choosing the appearance on a component, it still shows the old library. 

I can use figma make and spend my 3000 tokens per month, but for some reason ai in figma sites is unavaliable. I can click it, but it says “AI features not avaliable”. But why I have access to make then?  

使用figma maker有段时间了，今天拿figma开始做正式项目，结果跑了一下午，就说我的credit达到了limit，无法在本月使用，需要到下月才能重新使用。首先，是否可以让我购买额外的credit呢？项目不等人，如果要等下下月才能使用，那我就只能用其他软件重新做了，这样进度也会耽误。第二，教育版的figma maker没查到每个月的credit到底是多少额度？官网只显示pro等其他会员等级的credit用量。导致误以为教育版是无限制容量呢。第三，每一次使用figma maker的prompt消耗的credit也没有实时的展示给用户知晓。我们并不知道到底自己花了多少prompt的credit，还剩下多少credit也没有展示，导致对项目整个成本和对消耗credit的过程都无法很好的计划落实。 所以恳请figma团队，帮我看一下，怎么能够尽快继续使用figma maker？以及怎么让我能更好的知道自己credit的消耗情况。谢谢！  I have been using Figma Maker for some time. Today, I started working on a formal project using Figma maker, but it took me the whole afternoon to try different prompt. Then, I was informed that my credit had reached the limit and I couldn't use it this month. I would have to wait until next month to use it again！ First of all, could I please purchase some additional credits? The project can't wait. If I have to wait until next month to use them, then I'll have to redo it using other software, which will also delay the progress. Secondly, the educational version of Fig

Details:1. This issue occurs on both desktop and web versions2. Reinstalling the version does not resolve the issue3. Sometimes it occurs frequently after a few operations, roughly every few minutes4. Turning on and off the vpn does not solve the problem5. Duplicating the file does not help

.

Problem: I'm trying to use Figma Desktop's remote debugging port for plugin development and design system automation, but the debugging port isn't opening despite launching with the correct flag.What I've tried:Launching Figma with the debugging flag:bash/Applications/Figma.app/Contents/MacOS/Figma --remote-debugging-port=9222Verified the process is running with the flag (confirmed via ps aux) Enabled "Use Developer VM" in Plugins → Development Cleared Figma cache and relaunched Tested with different ports (9222, 9223)What I've confirmed:✅ Figma launches successfully with the flag ✅ Process list shows --remote-debugging-port=9222 in launch args ✅ macOS firewall is disabled ✅ Localhost TCP connections work (tested with other services) ❌ Port 9222 never opens (confirmed with lsof -iTCP -sTCP:LISTEN) ❌ curl http://localhost:9222/json/version fails with connection refusedEnvironment:Figma Desktop version: 126.1.2 macOS version: 14.6 (23G80) Use case: Automated design system creation via Ch

Why can't I change my email address at all? I've already reset my password and removed Google SSO, but I still get this error: “Sorry, your link has expired or is malformed.” I've tried more than a dozen times on different devices and in incognito mode, but I still get the same error. Please help me find a solution because my old account will be deleted soon.