在续费的时候 多买了3个full席位 能退款吗 续费第一天

Hey ​@delu, thanks for reaching out! 

Just a heads-up, we don’t currently offer support in Chinese, so I'll continue in English from here. Please let me know if anything is unclear and I'm happy to clarify!

I can see you've already got a support ticket open with us (#1957024), our support team will follow up with you directly through there to review your request.
 

In the meantime, here's what you need to know about those extra seats:

Seats are purchased for the duration of your billing term, but you do have a couple of options if you need to remove a user's access before your next renewal:

• Change their seat to a free View seat, this gives them view and comment access only across Figma Design, FigJam, and Figma Slides
• Remove the user from the team (available on the Professional plan)

In both cases, the seat becomes available for someone else to use for the rest of the billing period.
 

To remove unassigned seats at renewal:

• Annual plans, 30 days before renewal, you'll see a banner in your Figma admin. Click Review seats to adjust your seat count for the next term
• Monthly Professional plans, you can make changes at any time. Unassigned seats won't carry over to the next month
   

To avoid accidental seat approvals going forward, you can also switch to manual seat approval under Admin → Settings.

For more detail, Manage seats in Figma is a great reference, it walks through all of this step by step.
 

Someone from the team will be in touch via your ticket soon. Let me know if anything's unclear in the meantime!

Three full seats were accidentally purchased due to an automatic credit card charge. These extra fees were paid out of pocket by our staff, and the company will not reimburse the cost for the three additional seats. We sincerely hope you can approve a refund. Thank you very much.

We only applied to our company for reimbursement of 3 full seats. If the extra 3 seats cannot be refunded, the relevant cost will have to be borne by the employee personally. Given our long-standing and good partnership, we would highly appreciate it if you could make a special request to process this refund for us.

Could you please help apply for the refund? The cost of these three seats is quite a large sum for me.

thankyou

Best regards.

最后退款了吗 谢谢

[Moderator note: This post was merged from 退款申请 – 非预期续订 into 在续费的时候 多买了3个full席位 能退款吗 续费第一天 on 13-Jun-2026.]

We only applied to our company for reimbursement of 3 full seats. If the extra 3 seats cannot be refunded, the relevant cost will have to be borne by the employee personally. Given our long-standing and good partnership, we would highly appreciate it if you could make a special request to process this refund for us.

[Moderator note: This post was merged from 3 seats cannot be refunded into 在续费的时候 多买了3个full席位 能退款吗 续费第一天 on 13-Jun-2026.]

Could you please help apply for the refund? The cost of these three seats is quite a large sum for me.

[Moderator note: This post was merged from 3 seats cannot be refunded into 在续费的时候 多买了3个full席位 能退款吗 续费第一天 on 13-Jun-2026.]

最后退款成功了吗？

[Moderator note: This post was merged from Refund Request for Accidental Charge / Adjusting Seat Count into 在续费的时候 多买了3个full席位 能退款吗 续费第一天 on 13-Jun-2026.]

简直是霸王公司啊 不给退款 我多买的3个席位是年付费的full席位啊

[Moderator note: This post was merged from Org access not restored after successful payment — ticket 1953552 into 在续费的时候 多买了3个full席位 能退款吗 续费第一天 on 13-Jun-2026.]

Hi ​@delu — thanks for following up, and sorry to hear the refund is still unresolved.

I've merged your posts into the original thread so everything is in one place. I'll flag your latest updates to the team reviewing your request so they have the full picture as they work through it.

Quick update, ​@delu — billing details and account adjustments aren't something we can access or action from the forum, but I can confirm our Product Support team has your request and is working on it.

In the meantime, for general context on refunds and plan management, this article covers both: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Heads up: Any specifics on next steps will come via the email tied to your Figma account — please keep an eye on that inbox.