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Question

Professional Plan Active, but AI Image Editing Always Fails

  • June 10, 2026
  • 2 replies
  • 36 views
A
  • Anonymous

Hi. I just purchased a Professional plan and have AI credits available. However, Image Editing always returns "Something went wrong. Please try again". The same browser, computer and network work correctly on another Figma account. This appears to be account-specific. Could you please check whether AI Image Editing is properly enabled for my account?

2 replies

Jaycee Lewis
Figmate

Hi ​@lunul  👋 Thanks for your post.

Issues like this can't be diagnosed or resolved through the forum, since they need specific account information — which isn't something we can do on a public thread.

I've gone ahead and opened a support ticket for you so the right team can take a look: (ID 1955602). Keep an eye on your inbox — you'll get an email from support, and that's the best place to follow up and share any additional details if they're needed.

Thanks for your patience while we get this sorted.

— Jaycee

A
  • Anonymous
  • June 12, 2026

In the end, nobody ever got back to me... the problem remains

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