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Hi
We don't currently offer support in Korean on the forum, so I hope it's okay that I'm replying in English.
I'm not able to access billing details from here, but I've opened a case on your behalf with our Product Support team so they can look into the charge. Your case number is: 1960664, and they'll reach out at the email tied to your Figma account.
If you'd like to confirm your plan has been fully cancelled in the meantime, this resource walks through the steps and covers the refund policy: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Keep an eye on your inbox for next steps.
Hi
We don't currently offer support in Korean on the forum, so I hope it's okay that I'm replying in English.
I'm not able to access billing details from here, but I've opened a case on your behalf with our Product Support team so they can look into the charge. Your case number is: 1960664, and they'll reach out at the email tied to your Figma account.
If you'd like to confirm your plan has been fully cancelled in the meantime, this resource walks through the steps and covers the refund policy: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Keep an eye on your inbox for next steps.
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