Request to cancel an unintended added seat charge on annual plan

Hey ​@Sunjin Oh, thanks for reaching out!

On annual plans, seats are purchased for the duration of your billing term, so even if a seat goes unassigned, you're billed for it until your next renewal. When you approved the request, that triggered a prorated charge for the new Full seat for the remainder of the current billing period, which is why the ¥2,000 is showing on your upcoming invoice. 

Since you've already moved the user back to Viewer, that seat is now unassigned. Here's what to keep in mind going forward:

1. Confirm the seat is freed up, Go to Admin > Billing > Overview and check that the seat count reflects it as available (unassigned). You can view how many seats you have and how many are available at the top of the People page too.
2. Remove it at renewal, Thirty days before your annual plan renews, you'll see a banner in your Figma admin. Click Review seats to open a modal and adjust the seat count for your next billing term. That's the point where you can drop back down to your original number. 

Just to set expectations: payments for Figma subscriptions are non-refundable. That said, if for any reason you're unhappy with Figma, we'd encourage you to get in touch. You can submit a request through our contact form and give us a detailed account of what happened, and we'll work with you to make sure you have the best experience possible.

For more detail on how seat management works on your plan, this article is a helpful reference: Manage billing on the Professional plan.

Hope that helps clarify things, let me know if you have any other questions in the meantime!

Thank you for your swift help, ​@Gayani_S ! 've finally found how to reach the contact form for Professional/Business plan users, and I've managed to send out my inquiry.