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Question

I have a big UNRECOGNIZED charge on my credit card from FIGMA but I don't know WHY.

  • June 11, 2026
  • 2 replies
  • 6 views

Iskar

Hello, 

 

I need to talk to Figma support, I have unrecognized charge on our corporate Credit Card. I also have the $7 monthly fee we paid, but we got charge not reflected on the billing history for $264.50 (CAD) . I cancelled my current subscription because I’m not sure what is happening.

 

Could some of your supper team contact me to resolve this issue?

2 replies

djv
Figmate
  • Community Support
  • June 12, 2026

Hi ​@Iskar, thanks for reaching out! 

I’m Denise with the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, but I’d be happy to help get you connected with our support team. I’ve created ticket #958132 on your behalf. Someone from support will review your account and be in touch as soon as they’re available. 

If you have any further questions or concerns, please reach out to support directly via email. 


Iskar
  • Author
  • New Member
  • June 12, 2026

Thanks djv.

I didn’t found the way to open a ticket directly so thats why I decided to write here. I’ll be waiting for your contact.