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Refund request — Accidental Full seats charge €142.64 (Invoice Jun 4, 2026)

  • June 12, 2026
  • 1 reply
  • 1 view
nttn

Hello,

I was charged €142.64 on June 4, 2026 (Invoice ID: in_1TebCBIvcqWR3dFDRDSotwBA) for a Professional team subscription with multiple Full seats that were added unintentionally.

I am a student and did not intentionally upgrade. I have already downgraded all members to Viewer seats immediately after discovering the charge.

I contacted support via email on June 4th, provided all requested account information, but have received no response for over a week.

- Team: nattananboonjaroen's team
- I am the owner/admin of the account
- Invoice date: June 4, 2026 — €142.64

Could someone from the support team please look into this? Thank you.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • June 12, 2026

Hey ​@nttn, thanks for reaching out! A week without a response is not the experience we want for you, and I appreciate your patience.

I can see your support ticket (#1945672) has been received, and a someone from our support will be picking this up. You don't need to resubmit anything, your case is in the queue and the details you've already provided will be passed along.

Since billing requests like this need to be handled securely via our support ticket system rather than on the public forum, the team will follow up with you directly through that ticket. Keep an eye on the email address associated with your Figma account for their reply.

 

Thanks again for flagging this here, we'll get back to you via the ticket soon.

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