Hello,
My annual subscription was renewed today by mistake.
I noticed the charge immediately and would like to request a full refund.
I have not used the subscription after the renewal.
Could you please review my case and process a refund?
Thank you.
[invoice redacted by forum moderator to remove PII]
Hey
For security and privacy reasons, we're not able to look into billing or account-specific details here on the forum. Our support team will be best placed to help you with this one.
In the meantime, if you'd like to cancel your Professional plan, you can do that directly from your team's admin settings. This article walks you through it: Upgrade or downgrade your plan
Once that's done, please reach out to us here: Contact Figma Support.
Thank you,
Gayani
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