Hi Figma Community Support,
I’m posting here because I have not received a clear response or follow-up from Figma Support regarding my billing/refund request.
My original request was #1952977, and the follow-up ticket appears to be #1955884. However, the follow-up ticket has been marked as “Solved” even though I have not received any email response, refund decision, or explanation from the support team.
The billing issue was caused by an accidental purchase on the wrong account. I already had Education access on another Figma account, but I accidentally logged into a different Free account and mistakenly thought that my Education access had ended. Because of this misunderstanding, I purchased the Professional plan on the wrong account.
After the payment, I realized that my Education access was actually under a different account. The Professional plan on this account was not intended to be purchased, and it has not been used at all after the payment. No files were created, edited, shared, or otherwise used after the subscription was activated.
Could someone from Figma Community Support please help check whether this ticket has actually been reviewed and make sure it is routed to the appropriate support team?
For privacy reasons, I am not including any account email, invoice details, payment information, or team information here.
Ticket references:
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Original request: #1952977
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Follow-up ticket: #1955884
I would appreciate a response as soon as possible, as this is related to an unexpected billing issue.
