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Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,TungFigma Email Address: [redacted by forum admin/moderator to remove

I’ve created a simple CMS collection and added a CMS list to my site’s homepage. When clicking into either of the CMS items (labeled case studies), the page loads but none of the CMS content. I have to manually refresh the page and only then content loads. When I inspect the page, the content is there, it’s just not being displayed.Furthermore when a user is on a CMS item page, and attempts to click the logo in the nav bar to access the homepage, the CMS list that loads only displays a single item listing (which doesn't retain styling , nor imagery). Can someone help figure out how to resolve?

Hello everyone,I have been experiencing an issue with some of my components mainly Inputs and Dropdowns, they reset back to default when hovering and when clicking them. I built them about 3 weeks ago and they were working perfectly until today. These are screenshot of the issue:Figma Version: Figma Desktop App version 125.10.8Operating System: Windows 11 24H2I thought the problem was that I’m using them inside a Slot I placed in a side modal, but checking the project looks like many of the instances are broken, in forms, modals and other frames, except in the “UI KIT page” (where I built them). I also tried building everything again but it keeps happening randomly.  This happens when playing the prototype on the Figma desktop app and the Chrome navegator when I’m logged in, it doesn’t show when playing it on the Chrome Incognito window or logged out. Please help me find a solution to this issue, it seems like a genuine bug from the Figma System, perhaps a new update starting the year

Dear Figma Support Team,I’m asorn, my Figma account email is [cjl294114430@gmail.com]. I encountered an error when publishing a plugin to the Figma Community: “We detected a change to your account details. Please contact support@figma.com to proceed”.Thank you for your help. I look forward to your reply.Best regards,

Hi Figma community,I've been experiencing an issue with the Point & Edit feature it gets stuck in a loading state and never resolves.Steps to reproduce1. Click on the Point & Edit feature in Figma2. The loading state triggers ("Live preview loading, interactions may not be saved")3. It stays stuck indefinitely :  mine has been loading for over 2 hoursWhat I've tried- Reloading the page- Logging out and back in- Waiting it out still stuckNothing has worked so far. The rest of the editor seems functional, but Point & Edit is completely unusable.Environment- Tried in both browser as well as in AppHas anyone else run into this? Is there a known workaround or fix?Attaching a screenshot for reference. 👇  

I've been receiving one-time charges and credits for several months now, and I don't understand how this bill is calculated. I currently have four monthly full seats and one full annual seat, so my monthly bill should be $80. Why is there an additional charge of $36.77? 

Hello, I’ve tried to verify my student status through SheerID, but it does not work properly. Every time I upload something, I get an error that says:“The document is insufficient for establishing eligibility for this offer.”I’ve submitted the two documents that they suggested, my transcript and a tuition reciept, with my full name, the school’s name, and the date (current academic year/the current date). My school ID does not contain an expiration date, so I couldn’t do that.I’m not sure what’s wrong; I’ve emailed SheerID support, and they’ve been unhelpful with a copy-and-paste message that says they can’t help me. Here is the email:After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further details or manual assistance for this specific request. We realize this isn’t the news yo

Hi,I’ve been trying to verify my student status for Figma Education Plan through SheerID, but I have had many problems: at first, when I sent the file for the first time (in Italian), they told me they would have had responded in less than 24 hours, but this didn’t happen. So, I resent another form (with the same document), because I thought it was an error, but even in that they didn’t respond.I sent an email to SheerID support, and they told me: “we are unable to verify your status at this time”So, I tried to send another documents in SheerID, but I received this error: “Verification limit exceeded”. I tried to contact figma support through a form, attaching some of my school’s subscription files, but it answered Fig, telling me to “to work directly with the SheerID support team at figmasupport@sheerid.com rather than trying to resubmit multiple times.”.So, I sent another email to SheerID, and I received the same message by the same person: “we are unable to verify your status at thi

​My entire Allure project, which I've been working on for two years, suddenly disappeared... It's neither in the drafts section nor in the trash section...I see on the forum that this figma error is common and I'm not the only one facing this problem... I messaged ​@Celine_, who is a kind of figma support as far as I understand, and she gave me a link where I can send my request for help, but no one is really helping... they keep telling me to check the trash section and stuff like that.. Can someone help please?

Currently, my site is experiencing problems when I try to publish it. Unfortunately, there isn’t any additional information about the issue because the error message isn’t clear. Could someone help me? It has been like this for two days now. 

Hello, I’m experiencing errors across all of my Figma Make prototypes. Each file now shows warnings or errors, even though most of them previously worked without any issues.Before making major changes, I usually duplicate the file as a backup. These backups and duplicates were working perfectly fine until last week. Since then, I’ve started seeing warnings and errors across all of them.Additionally, the bar charts are not loading properly. They appear for a split second and then disappear.Has anyone experienced something similar or knows what might be causing this?

Hello Figma Support Forum,I’m reaching out because I’m unable to publish a second Figma Site even though my workspace is on the Professional plan.I successfully published my first site without any issues. However, when I attempt to publish a second site, I receive a prompt asking me to upgrade my plan.Here are the steps I’ve already taken to troubleshoot: Confirmed the site file is in my Professional workspace (not in Drafts or a free workspace) Copied the content from my free workspace into a new site created directly in the Professional workspace Tried duplicating the site file and publishing the duplicate Confirmed my account has editor access in the workspace Logged out and back in and cleared my browser cache Confirmed it happens on both desktop and web app Despite these steps, the publish button still prompts me to upgrade.Could you please help me understand why the second site cannot be published and whether there is a limit or configuration issue affecting my workspac

Screenshot attached, this keeps happening. Where is auto layout? why doesn’t it work in this case? and in dozens of other cases I look everywhere for it, My entire workflow is based around auto layout. What am I missing?Figma Desktop App version 126.1.2 I’m getting quite sick of it, any fixes or is this a bug? 

A user reported that several people in her contact list have received this email today and she doesn’t even have a Figma account.  Was there a recent compromise to Figma’s system?  If not, what is causing this?  Emails are being sent from Figma’s domain, no-reply@mail.figma.com.  See attachment for more information.  Need to know what caused this and how to prevent future emails like this. 

I created a project but can't view it on mobile app.

Dear Product Support Team,I am writing to express my extreme frustration regarding the lack of communication. I have sent multiple emails to education@figma.com regarding this issue, yet it has been 6 days without a single response.Due to this unresolved student verification error, I have been unable to access my Figma student account for nearly a week. This ongoing silence is causing a total standstill in my workflow and is severely impacting my professional commitments.I have already received official confirmation from SheerID that my verification was approved. They explicitly stated that this is a synchronization error on the Figma platform and directed me to your support team. I have already provided my Verification ID in my previous emails; please refer to those messages for the necessary details.The continued lack of response to my repeated inquiries is unacceptable. I strongly demand that you prioritize this matter and resolve the synchronization issue immediately.I expect a pro

I am not sure exactly what has changed, but in the last few weeks Figma Make has felt less like a sandbox that resets completely upon refresh and more like an actual application where things persist – which is often not what you want when using it for prototyping. I’m finding myself having to build ‘reset data’ buttons into prototypes to achieve the same ephemeral effect that used to be the default. I’m correct in thinking something has changed right? I think there should be controls to choose when localstorage gets purged, what gets cached and when, etc

Hi so we can continue using the Figma service we need you to complete this security questionnaire. I have filled out as much as I can from information that is available to me. Many ThanksCraig BarnfieldInformation Security ManagerCorporate Compliance ST Engineering iDirect 

I am getting many errors like this - my AI credits are deducted but nothing change on figma make. One request ID: R4euD0uwTiJ2gPpG,  this is one of the request, it happened at least 30 times. I tried multiple prompt and different networks, almost all of them fail but once a while one succeeds. My network is working for all other web and apps. Can you help check? Causing a lot of troubles

I recently upgraded to Mac OS Tahoe 26.2 and now I cannot open a new tab in the Figma desktop app. The “+” button/tab next to the home tab does not do anything. Also File > New Tab does nothing. The only way I can have multiple tabs open is to find a specific file from my recents folder or within the a project. I have reinstalled Figma. I have reset the cache. I have restarted my computer. 

Where did all my Figma work go? I'm logging in like I'm new. But I've been here for over a year.

I am a UX/UI educator in higher ed. I have set up a team in Figma, so I can collaborate with my students. It is currently a free team, but I need it to be an education team.Team URL: https://www.figma.com/files/team/1607374065067414794/all-projects I have applied for education status and SheerID has already approved me and I’m still seeing “Education status expired”.SheerID Request ID: 6979fca2406a460520416f0eI have emailed education@figma.com twice with my SheerID Request ID and the exact team URL, and asked them to re-sync my education entitlement to myaccount/team. I have not heard back, not even a confirmation that my emails were received. This is now impacting my teaching, as I have a class scheduled for Thursday.How can my request be escalated and manually reviewed?  

I have a professional account, all is well, but all the pages I had live got taken down with a message to talk to support, but the bot had no idea. Thought I’d check with the community

Hi Figma Support Team,I’m reaching out because I’m genuinely disappointed with the reliability of Figma’s AI features. I’ve been using Figma consistently for the past three months, and around half the time I try to use the AI tools, the results are either incorrect or completely unusable.In many cases, the AI confirms that it has implemented the feature I requested, but instead it generates fake or irrelevant UIs, or it doesn’t implement the requested feature at all. This has slowed down my workflow significantly and has made it difficult to trust the tool for day‑to‑day design tasks.I chose Figma because of its reputation for quality and innovation, so it’s frustrating to experience this level of inconsistency. Could you please look into why this might be happening and advise whether there are known issues or upcoming fixes?I’d appreciate any guidance or solutions you can provide.

Hi,I have lost an important file on Figma and I can’t find the file in any of my projects section or in the deleted section. It just disappeared completely and when I tried to access it through a past link, I am getting the following message:You can’t access this resource Contact the owner, an admin, or support for assistance. (Screenshot attached).[redacted by forum admin/moderator to remove PII]this was the file link. please help me restore