Hello!
I bought myself a Professional plan from 30th of April till 30th of May. In the middle of May I canceled the plan, because I do not need to use the paid features. In the app I saw something like “resubscripe”. Suddenly, after 30th of May, FIgma started charges for the plan. I checked my Figma once more and it still said “renew”. I kept my card empty for a week and thought the charges will stop. When there where no charge on the 6th of May, I finally could put money on my card, since I thought charges ended, but no. Figma charged for the plan on the 7th of June.
I tried to open a ticket twice, it’s already 10th of June and nobody still reached out to me.
Please issue me a refund.
Question
Unexpected charge
Hey Oleksandra, thanks for flagging this here and I'm really sorry for the wait!
For privacy and security reasons we're not able to review account or billing details on the forum, but I can see your support ticket (Ticket #1950554) is in the queue and someone from the billing team will follow up directly to look into the charges.
In the meantime, this Help Center article on unexpected charges in your Figma bill might give some useful context on what can trigger a charge after cancellation, though the team will be able to tell you exactly what happened in your case.
Someone fro the team should be in touch with you soon, appreciate your patience in the meantime!
Hello Gayani! Thank you for your reply. Do you happen to know how much time it usually takes the Billing department to reply? Because it is almost a week I am waiting for the reply.
Hi
Appreciate your patience. 🙏🏻
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