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Question

Varication mail not coming

  • June 15, 2026
  • 1 reply
  • 20 views
paidaxin

I'm currently facing an issue where the verification code is not being delivered to my company email ID. This is preventing me from logging into my Figma account.My email dress is (redacted by the moderator due to PII), please help to deal with it.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 15, 2026

Hi ​@paidaxin, Celyn from Figma Community Support here.

Thanks for reaching out and for sharing the details. I understand that you're not receiving the verification email in your work inbox.

Just a quick note that I've gone ahead and redacted some of the personal information from your post to help protect your privacy.

For privacy and account security reasons, we're not able to review account-specific details here on the forum. I've gone ahead and created a support ticket for you so the team can take a closer look and investigate the email delivery status on the backend. Your ticket number is #1961818.

In the meantime, could you also try searching your mailbox for emails from support@figma.com with the subject line "Verify your account"? The email may have been filtered to your spam or junk folder.

Please keep an eye on your inbox, a member of the team will be in touch shortly to help get this sorted out.

Thanks again for your patience, and we hope to have this resolved for you soon. 🙏

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