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Question

Urgent Refund Request for Unused Charge

  • June 13, 2026
  • 3 replies
  • 19 views
Tim8888

Hello Figma Support Team,

I am writing to request an immediate refund for a charge made to my account.

My Figma account email is [redacted by moderator to remove personal information].

I was charged 201,143 KRW on June 11, and then another charge of 182.60 USD was made on June 13 at 23:43. I have not used the paid service, and I did not intend to continue with or use this paid plan.

Because I have not used the service and received no value from this subscription, I strongly request a full refund immediately for the charge.

Please also cancel any active paid subscription connected to my account and confirm that no further charges will be made.

I would appreciate a prompt response and refund confirmation. If this issue is not resolved quickly, I may have to dispute the charge through my payment provider.

Best regards

3 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • June 13, 2026

Hey ​@Tim8888, welcome to Figma Forum and thanks for explaining what’s going on.

I can't access or manage billing details from here, but I did open up a case on your behalf with our Product Support team. Your request will be reviewed under case: 1960654, and they'll follow up with you directly by email and get things moving forward as soon as they can. Please keep an eye on the inbox tied to your Figma account.

In the meantime, this article covers the refund policy and how to cancel your plan to prevent further charges: Upgrade or downgrade your plan → Downgrade or cancel your plan.

I also removed your email address from the original post to protect your privacy — appreciate your understanding on that. 🙏🏻

Thanks for your patience. We'll make sure this gets sorted out.

Tim8888
  • Tim8888
  • Author
  • New Member
  • June 15, 2026

I understand the charge of 201,143 KRW on June 11. However, I was then charged an additional 182.60 USD on June 13 at 23:43, only two days later, for a service I have not used at all. I strongly request an immediate full refund for this unused charge.

[Moderator note: This post was merged from I strongly request an immediate full refund for this unused charge into Urgent Refund Request for Unused Charge on 15-Jun-2026.]

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • June 15, 2026

Hey ​@Tim8888 — sorry about the continued trouble with this. I checked on your case, and our Product Support team has responded with next steps. Please check your inbox for their reply on ticket: 1960654.

I've also merged your latest post into the original thread so everything stays tracked in one place — appreciate your understanding.

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