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HeliB
HeliB
New Member
June 15, 2026
Question

Request Refund

  • June 15, 2026
  • 1 reply
  • 31 views

I am certain that I canceled my Professional plan in May, but I noticed that I was still charged in June, even though I did not use any of the credits—you can verify this on your end. I would like to request a refund, if possible.

1 reply

Tom Reem
Figmate
Tom Reem
Figmate
June 15, 2026

Hi ​@HeliB, welcome to Figma Forum, and thanks for letting us know.

I can't access billing details from here, but I've raised this with our Product Support team on your behalf. Your case number is: 1963434, and they'll reach out at the email tied to your Figma account.

Since the June charge went through despite your May cancellation, I'd suggest verifying your plan status to make sure everything is fully cancelled going forward. More details on how to do that here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep watch at your inbox for next steps from the team. 🙏🏻

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