Report a Problem

Dear Figma Education Support Team,I am following up on my previous email regarding the education verification error, as this has now become a critical issue affecting my entire educational team.URGENT SITUATION:My education team account is currently fully locked Multiple team members cannot access our work or collaborate We have ongoing projects with deadlines that are now at riskOriginal Issue: I cannot complete the education re-verification process for Bangladesh National University. The system shows: "Something went wrong! We are having trouble with the verification process."Actions Already Taken: I contacted SheerID support for assistance, and they directed me to contact Figma Support directly, as this issue needs to be resolved on Figma's end.Impact: This is not just affecting me individually - our entire educational team's workflow has stop

I keep getting a “403 - "{\"status\":403,\"err\":\"Invalid token\"}"” also via Postman when trying to send an HTTP request and use the REST API. Any solutions to this?  

Yesterday while creating my portfolio as a ux designer on figma sites, It suddenly started to show that it cant open my file as WebGL is not enabled, through reading a help article via figma i enabled the override software rendering list as guided by the article and alternatively enabled other WebGL options but still figma is showing the same thing. To avoid Google chrome, i downloaded figma aap but the app is crashing and not working as well, i don't understand what to do and am i pretty stressed as figma has lot of my work designs and projects, i am on my education plan as i am a student and a ui/ux designer.  I was also working on my portfolio for a long period of time, it was getting almost ready when this happened suddenly. I have been using figma for the past 1.2 years on the same laptop. I am very stressed and confused not knowing what to do, i hope to see your reply soon. 

I’ve run into a strange issue in Figma. Every time I launch the app and click on a text layer, it seems to “remember” that font’s predefined weights. Then, when I try to edit another text with a different font, the weight options from the first font are still displayed. If I try to change the weight, nothing happens.For instance, if I open Figma, select a text with the SF Pro font, and then create a new text layer using Comic Sans, the weight list still shows SF Pro’s options. Has anyone experienced something like this? And if so, is there any known fix?FYI, I’ve already tried reinstalling Figma, editing in the web version, and working in a different draft but the problem still remains. Moreover, it looks like all my drafts and projects were affected, so creating a new draft and trying it there doesn’t help either. 

Hello forum,I am currently working on typing descriptions for components and component variants for a large design system file with more than a thousand components. These descriptions are going in the component configuration modal window. This window is accessed by clicking the component configuration button on Figma's right side panel. I have noticed that canvas tools are getting triggered while typing descriptions inside the text input field. Has anyone else experienced this kind of behavior? For example, words with the letter t can trigger the text tool and therefore Figma jumps out of the description input field. Words with the letter o trigger the ellipse tool. Words with the letter c trigger the comment tool. H the hand tool, etc. This happens inconsistently. Is this a bug? Is there a way to turn off single letter hotkeys for the canvas creation tools? Thank you for the help.

Hello! A client granted me a full seat, which I can also see stated next to the workspace name. But inside the files I still see the “Ask to edit” component. The client checked the settings ion their side and say that everything is set as for other active designers. But I still see either the “view-only” component or “ask to edit” one where I did not yet ask for permission. I have no clue where the problem lies. Anyone has a clue? 

I used the wrong email for this account and would like to delete this profile

Recently, tap-to-click interactions have been broken in FigJam for me. I first noticed it 4 weeks ago and again it re-emerged this week. Observation: tap-to-click is not working. I have to use the button of my trackpad to select something. Troubleshooting:I’ve confirmed tap-to-click is working in other apps on my computer I’ve quit and re-opened the Figma desktop app I’ve toggled all settings and see no changeHas anyone else noticed this? It’s leading me to explore other whitebaord options that support my interaction patterns 

Hello, I have noticed:when switching component variants inside grid cell - something begin to break inside properties panel (there were cleaned properties before for sure I cleaned them perfectly!  - and some Property5 & 6 appeared after dragging cell variants).I think this is a bug. PSI can’t upload bug video here to show you (I don’t have google drive / loom / dropbox - btw why so uncomfy to add a video?)

I’m currently actively using and testing the Figma Site feature and found out that websites does not display correctly on old devices such as: Device: iPhone X & iPad Air2. Browser: Safari , Chrome (same issue) These websites contains vectors and Figma interactions such as scroll parallax. They are responsive when previewing, and works great on PC, iPad 3 and phones such as iPhone 14. Please help me out, and let me know how i could avoid this. Thank you very much.

I tried to apply for the Figma Student Education Plan using the SheerID verification form. However, during the process, I faced an error several times. After multiple attempts, it now shows: “Verification limit exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.” It has been more than three days, but I’m still unable to verify or reapply. Could you please reset my verification limit or help me complete the student offer process? Here are my details: [redacted] Thank you for your help and support. Best regards,

Hi Team,I have been using Figma Make AI to create a web application. After running a few prompts, I received a message that I’ve reached the credit limit.Could you please guide me on: How I can check my current AI credit balance/usage? Whether there is an option to increase or purchase additional credits? If there’s any plan that allows unlimited prompts, since I need to create multiple screens and the current limit is restrictive. Looking forward to your guidance.

Figma currently allows viewing design differences (diffs) only between a branch and the master file during the merge process. This means that only designers can see these changes, and only at that specific point in time—after the design work for a feature is completed. However, developers also need visibility into these design changes to implement the feature correctly. Ideally, Figma should provide a way for developers to view the differences between the master file and the current branch at any time, not just during a merge. I cannot see a way to do this, am I missing something or is this feature not yet part of Figma?

Hello, just started the “Site” project in Figma and noticed many times that the design I see in working interface and in the preview are different. It happened many times and I just tried to avoid the problem, but this time I don’t know what to do. I used mask to make half transperent gradient on photo.First picture is original and secon one is previewOGpreviewMaybe somebody knows how to prevent this

Has anyone tried to publish a Figma Buzz template? Personally I have no feedback to the click on "Publish" button on the “Publish your brand template” modal, and I can’t find my template anywhere.Has anyone experienced the same issue?

Hello Figma team!I hope you are well. A few days ago I encountered that the function of adding min/max height and width when using auto-layout is not available, It appears but it doesn’t give a chance to edit the values, I don’t know if it is an issue with my PC or if it’s the app. Thank you in advance.

When a word is bold and is misspelled, selecting a spelling recommendation removes the text styling. This does the same thing with color, it’s very annoying! You can see the “:” is still bold after the spell change, but “Recommendation” isn’t.

Dear Figma support team,in my last billing period I accidentally assigned a full seat to another email with viewing rights. Once I realized the mistake, I assigned it back to view-only immediately. But in the monthly invoice a 20$ one-time charges and credits appeared. I assume it’s for the accidentally assigned full seat. But since that wasn’t used at all, I would like to kindly request a possibility for refund. I understand your policy, but I would appreciate you reviewing this case for refund.Thank you!

Hello team, I am trying to implement Figma design in Jetpack Compose, but I am not able to match the result.In Figma, I have this:Which seems to result into this in Figma:But when applying in Android studio, the result is different:Where the green color represents export from Figma and the red color result from Jetpack Compose.There is a code if somebody is interested into it:And here is the us

I face problem like, I create a single frame inside a frame but after sometimes i see that there is multiple frames. Why this happenning? 

I couldn't verify using our school email even though our school is listed in the school list—it throws an error. I've emailed SheerID support, filled out their support form, and done everything possible, but I can see now that Figma and SheerID are not respecting our time and not taking our concerns seriously. To give them a taste of their own medicine, if you're facing all these similar issues, let's review them on G2 and Trustpilot with 0 stars. This is my last option. I emailed Figma Education and Support with all the necessary documents that show we're a government school in Nepal. I'll ask my whole school's students to review them, and we'll see how they feel about it. They say they will respond in 3-6 business days, and

When i have my app in preview mode you can select iphone 16 etc and how what it looks like in a real phone. however when you click full screen mode - to say share with stakeholders the app becomes all disjointed/looks messy - is there a way to share your figma make design in the iphone mode - like we do with figma prototypes?also ive tried to change the light grey background colour in the code and doesn’t seem to work - any ideas?

In prototype mode when you change the animation type (smart animate, dissolve, instant etc) it resets the duration each time.It’s quite annoying as if I’m trying to experiment with different animation effects It’s also changing the duration. They should be seperate changes.

Hi. When using both RTL and LTR text in a single text box, using the RTL text direction, everything is fine when LTR words come in the middle of RTL words, until you use LTR numbers with the LTR word. It messes up and puts the number as RTL instead! So if I write 2 Apples, in the explained scenario, it will look like Apples 2! (Spacing causes this, as i believe numbers can’t be recognized as LTR/RTL it defaults it as text direction override) Is there anything I’m doing wrong, or this is a bug to be reported?