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Question

Urgent Billing Issue — No Ticket Confirmation Received for Refund Request

  • June 22, 2026
  • 1 reply
  • 7 views
nazish

***URGENT: I did not receive an automated support ticket number or a response to my email request sent 7 days ago.***

Hello,

I am writing to report a billing issue regarding an unintended renewal charge on my Figma Pro subscription. The subscription was cancelled prior to the renewal charge being processed. Based on my timestamps, the renewal charge was applied approximately one hour after I had already cancelled the subscription. This account is completely inactive and has not been used to edit or create files since the charge. Could a community moderator please manually escalate this to the billing team and help me open an official support ticket to review this glitch? Thank you for your assistance.

Best regards,

Nazish Munir

    This topic has been closed for replies.

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • June 22, 2026

    Hi ​@nazish,

     

    I understand you're concerned about an unintended renewal charge on your Professional plan subscription and are requesting a refund.

     

    I was able to locate your support ticket (#1962584) and can confirm it has been routed to the appropriate team. I've also gone ahead and added an internal note to help bring more visibility to your case and prioritize it accordingly.

    Since we're unable to discuss individual billing issues directly here on the Forum for privacy and security reasons, I'll go ahead and close this topic to keep the communication streamlined. Someone from our team will follow up with you directly via your ticket email when they're ready to assist — please continue the conversation there.


    In the meantime, you may find the following article helpful regarding cancellation and our refund policy:
    Upgrade or downgrade your plan


    Thanks,

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