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Request Refund on Accidental Renewed Monthly Subscription

  • June 13, 2026
  • 2 replies
  • 11 views
CuzzyKam

HI Figma Support Team,

I am writing to request a full refund for a recent subscription charge of $272.04 that occurred on June 13 2026.

This charge was entirely unexpected as I no longer have a need for the service and had intended to cancel the subscription prior to the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.

Since the charge, I have not used any of the paid features. I would greatly appreciate it if you could review my account and process a refund for this transaction.

Thank you for your time and for providing such a great tool. I look forward to your positive response.

2 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • June 13, 2026

Hi ​@CuzzyKam, welcome to Figma Forum and thanks for reaching out.

I'm not able to access billing specifics from this public space, but I've flagged this with our Product Support team and opened a case on your behalf. Your case number is: 1960686. They'll follow up directly at the email tied to your Figma account.

Since the renewal has already gone through, I'd recommend making sure your plan is cancelled now to avoid any additional charges while the refund is being reviewed: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on your inbox — we'll get this taken care of.

CuzzyKam
  • CuzzyKam
  • Author
  • New Member
  • June 18, 2026

Hey guys. So I did receive the initial contact from the support tom. But since then nothing. Would be nice to have some sort of update as to what is happening.

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