Refund Request – Unexpected Charge on Professional Plan
Dear Figma Support Team,
I am writing to request a refund for an unexpected charge on my account.
I was not aware that my subscription had auto-renewed, and I have not used the service since the charge was made. I would kindly ask for an exception to process a full refund.
Account Details: - Email: [redacted by moderator to remove personal information] - Plan: Professional - Charge Date: June 21, 2026 at 9:35 PM (KST) - Amount: $16.50
I would greatly appreciate it if you could review my case and process a refund to my original payment method.
Thank you for your understanding.
Best regards, Jaehyeok Lim
Best answer by Tom Reem
Hi @임재혁, welcome to Figma Forum!
Thanks for bringing this up. I'm not able to access billing details from here, but I've confirmed your request is with our Product Support team. Your case number is: 1973399, and they'll follow up at the email tied to your Figma account. I also removed some personal details from your post to protect your account's privacy — appreciate your understanding.
If you haven't already, it’s worth double checking that you’ve downgraded your plan to prevent further unexpected charges. This resource covers downgrade steps and the renewal/refund policy: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on your email inbox for next steps. 🙏🏻
Thanks for bringing this up. I'm not able to access billing details from here, but I've confirmed your request is with our Product Support team. Your case number is: 1973399, and they'll follow up at the email tied to your Figma account. I also removed some personal details from your post to protect your account's privacy — appreciate your understanding.
If you haven't already, it’s worth double checking that you’ve downgraded your plan to prevent further unexpected charges. This resource covers downgrade steps and the renewal/refund policy: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on your email inbox for next steps. 🙏🏻
