URGENT: Missing design file "BAZE портфолио" - not in Trash/Drafts

Hey ​@Sandrachka, welcome to Figma Forum, and sorry to hear this happened.

Thanks for bringing this up and letting us know what you’ve already tried. One thing I want to flag upfront: The restoration window for a deleted team is 28 days from deletion. After that, the team's files and projects are permanently deleted and can't be recovered. More on that here: Restore a deleted team.

I can't access or share account-specific details here, but I want to make sure this gets the right attention. Given the time-sensitivity, I've opened a ticket on your behalf with our Product Support team so they can take a closer look. Your case number is: 1972814 — they'll follow up with you directly once they've had a chance to review.

Please keep an eye on the email inbox tied to your Figma account for next steps.

Thank you, Tom!

Just to clarify for the support team: I haven't received any team deletion emails, and I didn't delete any teams recently. The file just disappeared on its own.

I will keep an eye on my inbox and wait for the Product Support team to reach out. Thanks again for escalating this!

Best, Alexandra

Copy that — thanks for letting me know, Alexandra! I’ve passed that over to our Product Support team as well. Appreciate your patience as they follow up on this.