Hello,
​I urgently need help from a Figma Support Specialist to locate and restore a missing design file. A team/group was recently deleted on my account, and I strongly suspect the file vanished with it.
​I have checked my Trash (with the "Anyone" filter), Drafts, and Recents, but the file is completely gone.
​File details:
​Approximate file name: "BAZE портфолио"
​Pages inside the file: "uikit", "важное"
​Could a support specialist please look into my account logs and help me recover this specific file or restore the deleted team? Thank you so much!
Question
URGENT: Missing design file "BAZE портфолио" - not in Trash/Drafts
Hey ​
Thanks for bringing this up and letting us know what you’ve already tried. One thing I want to flag upfront: The restoration window for a deleted team is 28 days from deletion. After that, the team's files and projects are permanently deleted and can't be recovered. More on that here: Restore a deleted team.
I can't access or share account-specific details here, but I want to make sure this gets the right attention. Given the time-sensitivity, I've opened a ticket on your behalf with our Product Support team so they can take a closer look. Your case number is: 1972814 — they'll follow up with you directly once they've had a chance to review.
Please keep an eye on the email inbox tied to your Figma account for next steps.
Thank you, Tom!
Just to clarify for the support team: I haven't received any team deletion emails, and I didn't delete any teams recently. The file just disappeared on its own.
I will keep an eye on my inbox and wait for the Product Support team to reach out. Thanks again for escalating this!
Best, Alexandra
Copy that — thanks for letting me know, Alexandra! I’ve passed that over to our Product Support team as well. Appreciate your patience as they follow up on this.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.