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Refund request for unexpected Dev Seat charge – Waiting for response on tickets #1966951 and #1971567

  • June 20, 2026
  • 1 reply
  • 12 views
xmonster

Hello,

I am the billing owner of a Professional Team workspace.

I recently noticed an unexpected charge related to a Dev Seat that was assigned to another user on my team. I was not aware that assigning this seat would create an additional paid charge on my account.

As soon as I noticed the charge, I changed the user’s seat back to a free View seat to prevent any future charges.

I have already contacted support and currently have the following tickets:

  • Ticket #1966951
  • Ticket #1971567

I submitted my refund request immediately after the charge was processed, but I have not yet received a response from the billing team.

Could someone please confirm that my request is being reviewed and advise whether any additional information is needed?

Thank you for your time and assistance.

Best answer by Tom Reem

Hi ​@xmonster, welcome to Figma Forum — thanks for laying this out.

I checked with our Product Support team: They've received both tickets, and everything's now merged under: 1966951. They'll follow up there directly once they have an update, and I've added your post for context.

When you move a user from a paid seat to the free View seat, that seat becomes available for someone else to use for the remainder of the subscription period. More on how seats work: Manage seats in Figma.

I don't have access to billing details from here, so keep an eye on the email tied to your Figma profile for updates specific to your account. 🙏🏻

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • June 20, 2026

Hi ​@xmonster, welcome to Figma Forum — thanks for laying this out.

I checked with our Product Support team: They've received both tickets, and everything's now merged under: 1966951. They'll follow up there directly once they have an update, and I've added your post for context.

When you move a user from a paid seat to the free View seat, that seat becomes available for someone else to use for the remainder of the subscription period. More on how seats work: Manage seats in Figma.

I don't have access to billing details from here, so keep an eye on the email tied to your Figma profile for updates specific to your account. 🙏🏻

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