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Question

Return, issue with AI support

  • June 24, 2026
  • 1 reply
  • 14 views
Jenia24

Hello

 

I'm writing to request a plan downgrade and a refund for some unexpected charges.

 

I (email redacted by forum moderator to remove PII) have been on the Professional plan since April 2026, but I never intentionally upgraded and haven't been using any Professional features. I only noticed the charges yesterday.

 

I'd appreciate your help with:

1. Downgrading the plan to Starter

2. Refunding the charges from April, May, and June 2026 ($20/month)

 

I completely understand if there are limitations on what can be refunded, but I'd be grateful for whatever you're able to do

 

I wrote my first request using the AI assistant on June 21, but for some reason nothing happened—the request wasn't generated. My new request didn't show up today either. It seems there's a problem with the AI assistant

 

Thank you

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • June 24, 2026

    Hey ​@Jenia24, thanks for reaching out!

    I can see you'd like to downgrade your plan to Starter and have some charges reviewed.

    We can see that both of your requests came through successfully. Your tickets #1973280 (June 21) and #1979187 (today) are with our support team, so there's no need to submit anything again.

    To downgrade your plan yourself in the meantime, here's how:

    1. Go to your account settings and select Manage plan
    2. Choose Downgrade and follow the prompts to move to the Starter plan

    You can find step-by-step guidance in our How to downgrade your Figma plan article in the Help Center.

    Our support team will be in touch directly to help with the charge review, you're in the right hands. Thanks for your patience in the meantime!

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