Request for refund for June 16, 2026 Status Paid Invoice number 8SCIXI4Y-0003

Hi ​@Probono Key Realty, welcome to Figma Forum and thanks for flagging this.

I can't access billing or account details from here, but I want to make sure this gets reviewed as quickly as possible. I've opened a ticket with our Product Support team to look into the charge on this invoice. Your case number is: 1972787, and they'll follow up directly.

In the meantime, it's worth checking that your subscription is set to cancel so you're not charged again — you can find the steps here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

still no refund

Hey @Probono Key Realty, stepping in here on behalf of ​@Tom Reem.

I'm sorry for the wait. Your case has been escalated to our support team and they'll be following up with you directly via email. I

Please hang tight, the team will be in touch.