My story is similar to many others’ stories here on the Figma Forum. I shared links from my personal account with 1 other person. That other person was added as a professional seat on my account for $20 dollars without my consent and without even informing me of the additional charges. I also added 2,500 AI credits last month for my personal account as I ran out of AI credits, but I found out that the charge was not a 1 time charge but a recurring monthly charge. I did not consent to this recurring monthly AI credit charge and was not informed of this additional charge. Not only did I get an additional AI credit charge, but the extra seat (which I did not consent to) was also given an additional AI credit charge (which I did not consent to).
I only want 1 professional seat for myself with no recurring AI charges going forward. The total charge should be $20 a month for this 1 seat. My bill last week was for $172.90 for 2 seats and 2 2,500 AI credit charges. I would like a 1 time refund of $152.90.
Figma overcharged me through unclear billing practices
Hi
I understand you're experiencing unexpected charges and requesting a refund.
I see you've already submitted a support ticket (#1968301) regarding this—thank you for doing that! I've gone ahead and added an internal note with the details you shared here to help bring more visibility to your case and prioritize it accordingly.
Since we're unable to assist with individual billing requests directly here on the Forum for privacy and security reasons, but someone from our team will follow up with you directly there as soon as possible. Please continue the conversation by replying to your ticket email.
In the meantime, you may find these articles helpful:
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Manage AI credits — Details on seat credits, subscription credits, and pay-as-you-go.
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There are additional charges in my Figma bill — Possible reasons for unexpected charges and how to address them.
Thanks,
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