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Question

URGENT: Admin Account Suspended due to Chargeback - Ticket #1975398

  • June 22, 2026
  • 3 replies
  • 21 views
Bobby Benton

Hi Figma Support and Community Team,

Our team is completely locked out of Figma and unable to work due to an automated account suspension.

The Issue:

We recently had an old corporate card tied to an ex-employee expire, which triggered accidental chargebacks. We updated our billing system with a brand-new, valid corporate card last week under the name Robert Benton Jr., but it appears the previous chargebacks still triggered an automated security suspension.

Why we need manual intervention:

  • Suspended Admin Email: accounts@opsignal.ai
  • The Problem: Because our primary admin account is completely suspended, we cannot log in to the Figma Help Center to check the status, respond to messages, or view our active support ticket.
  • Our Goal: We are ready to immediately clear any outstanding balances, settle the chargeback fees, and confirm our new card details. We just need a billing agent to review our ticket and provide a secure link or invoice so we can pay and restore our access.

Could a moderator please flag this ticket ID internally for the billing and security teams? Our entire design operation is currently at a standstill.

Support Ticket ID: 1975398

Thank you for your urgent help!

3 replies

djv
Figmate
  • djv
  • Community Support
  • June 23, 2026

Hi ​@Bobby Benton, thanks for reaching out!

I’m Denise from the Community team at Figma. My team here on the forum isn’t normally able to assist with account management, but thank you for providing your ticket number. I can confirm that support and our Community moderation team have received your message about being blocked. They are investigating the root cause to confirm what happened and decide how to proceed. 
 
The team will follow up directly with you via email as soon as they have more details. We appreciate your patience and understanding while they investigate.

    Bobby Benton
    • Bobby Benton
    • Author
    • New Member
    • June 24, 2026

    Hello, since we are still waiting for our main [redacted PII - DJV 6/24/26] to be restored can you please add [redacted PII - DJV 6/24/26] as an administrator and full design seat (happy to pay the seat fee) so we can get design access again and also check the billing situation? It appears only our [redacted PII - DJV 6/24/26] email address (our only current admin seat) is suspended. Due to this being our only admin seat I can’t ask other team members who don’t have the right permissions to add my email as an admin/design seat. Thank you!

    djv
    Figmate
    • djv
    • Community Support
    • June 24, 2026

    Hi ​@Bobby Benton, thanks for following up! 

    For your privacy and security, I’ve redacted your email addresses from your previous reply.

     

    It looks like our team replied to you on ticket #1970984 earlier today. But if there’s anything else outstanding that you need help with, please reply directly to our Community moderation team via email. 
     

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