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Question

Unable to contact Support

  • June 24, 2026
  • 1 reply
  • 8 views
Camille MERLET

Hello, 

We currently have an Organisation subscription and I would like to reduce the number of FULL licences before it is renewed.

I would like to highlight two issues here:

  • Tickets opened via the chatbot never appear in the ticket list on the https://help.figma.com/hc/fr/requests page and have not been replied to
  • Tickets opened via the Request interface do appear, but they also remain unanswered.

My subscription is due to renew in 2 days, and despite all the requests I’ve made in good time, I haven’t received any response from Figma!!

How can I get an urgent response?

Thank you

Camille

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • June 24, 2026

    Hey ​@Camille MERLET, I'm really sorry you've been waiting without a response, especially with your renewal this close. That's not the experience we want for you at all.

    I can see your ticket (#1979290) and I'm escalating it now as a priority given your renewal timeline.

    Someone from our team will be in touch via your ticket shortly. In the meantime, if there's anything else I can help clarify here, don't hesitate to ask, we're on it.

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