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Question

Owner Account inaccessible

  • June 24, 2026
  • 1 reply
  • 0 views

Adric Gudbranson

The owner of figma has left the company and we are trying to get our IT admin to take ownership of the owner admin account to add remove people to figma. But when they go to reset the password/forgot password they do not receive an email to owners email. 

 

1 reply

adamsmasher
Figmate
  • Figmate
  • June 24, 2026

Thanks for your post, ​@Adric Gudbranson! I’m sure this is a frustrating experience for you and your team.

 

While we can’t assist with account-specific issues here in the forum, I did find the ticket you submitted and flagged that to the team for you. Thanks for your patience! In the meantime, let me know if you have any other questions.