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Question

Seats were automatically upgraded — requesting a refund for the added seats

  • July 30, 2026
  • 1 reply
  • 10 views
chenliqiang

Hello Figma Support,

Members on our team were automatically upgraded to paid seats without our intention or explicit approval. We would like to request a refund for the newly added seats and have the unintended paid seats removed or downgraded.

Invoice ID: SVPHCIIZ-0006
Invoice date: July 25, 2026
Invoice total: $36.33

Please review the automatic seat upgrades and refund the charges associated with the newly added seats. Please also confirm how we can prevent members from being automatically upgraded to paid seats in the future.

Thank you.

    1 reply

    chenliqiang
    • chenliqiang
    • Author
    • New Member
    • July 30, 2026

    Hello Figma Support,

    I am requesting a refund for a $30.00 invoice related to a paid Dev seat that was activated without my knowledge or explicit authorization. The affected member did not use any of the paid seat features during the billed period.

    Invoice ID: SVPHCIIZ-0005
    Invoice date: June 25, 2026
    Invoice total: $30.00

    The invoice includes a $15.00 seat adjustment and a $15.00 monthly charge for one Dev seat. Because this seat was enabled without my knowledge and the member did not use the paid seat functionality, please refund the full $30.00 charge and remove or downgrade the unintended paid seat.

    Please also confirm how we can prevent members from being automatically upgraded to paid seats without an admin's explicit approval.

    Thank you.

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