Seats were automatically upgraded — requesting a refund for the added seats

Hello Figma Support,

I am requesting a refund for a $30.00 invoice related to a paid Dev seat that was activated without my knowledge or explicit authorization. The affected member did not use any of the paid seat features during the billed period.

Invoice ID: SVPHCIIZ-0005
Invoice date: June 25, 2026
Invoice total: $30.00

The invoice includes a $15.00 seat adjustment and a $15.00 monthly charge for one Dev seat. Because this seat was enabled without my knowledge and the member did not use the paid seat functionality, please refund the full $30.00 charge and remove or downgrade the unintended paid seat.

Please also confirm how we can prevent members from being automatically upgraded to paid seats without an admin's explicit approval.

Thank you.

Hey ​@chenliqiang, thanks for reaching out! I've also merged your two posts into this single thread so we can keep both together in one place going forward.

I'm not able to look into specific account or billing details here on the forum for security reasons, so for a proper review of both charges. Please submit a request through our Support hub form. Include the invoice IDs and the timeline you've shared here, and our billing team will take it from there.

In the meantime, here's some general context that might help:

Unexpected seat charges on the Professional plan usually come down to your seat approval settings. The default setting is "manually approve, unless seat is available", so if a member requests a paid seat (like a Dev seat) and one happens to be free in your plan, it's granted automatically without an admin needing to sign off first. That's often what's behind seat upgrades that show up on an invoice without an explicit approval step.

To prevent this going forward:

1. From the file browser, go to Admin > Settings.
2. In the Billing section, select Seat approval settings.
3. Set each seat type to Manually approve seats — every future request will then need your explicit sign-off before it's billed.

You can also review your current seat assignments any time and downgrade anyone who doesn't need paid access back to a View seat.

For more detail, this Help Center article walks through both scenarios you've described: There are additional charges in my Figma bill.

Once you've got a support ticket open, our customer support team will be able to look into the specifics and follow up with you directly. Let me know if anything above is unclear in the meantime!