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Hi - everything has been fine with Weave, came to login today and nothing. Initally said  ‘An unexpected error has occured’ now I just get a blank white screen. I have tried it in Chrome, Edge, on different computers and my phone, all with no VPN, cleared the cache, cookies, rebooted. I go to the usual https://weave.figma.com/, then ‘Sign In’ and login for Figma as always… nothing.I use this for my business on a daily basis and I have lost half a day already. Anyone any idea?Thanks

Recently, I payed for lowest subscription with discount (5$ as I remember), did my work and decided to stop subscription. So I changed subscription to free plan, but then got notifications, that figma tries to charge 15$, after I changed subscription. Then I have deleted my account, but figma still tries to charge me 15$

Buenas a Tod@s, no me deja escribir en ningúna de las funciones . Alguien tiene una ligera idea?

Hey,My local fonts suddenly are not working anymore. It tells me to replace the fonts, and when I select the correct font, the same notification appears again as soon as I click on the text layer. This happens with all local fonts.In the browser version of Figma, the local fonts do not appear in the font list at all. In the desktop app, they do appear in the list, but Figma refuses to apply them and continues to mark them as missing.I've tried the following: Fully reinstalled Figma Tried it on a different macOS user profile Tested with a brand-new Figma file Moved fonts from user ~/Library/Fonts to global /Library/Fonts Reset my Figma profile and local data Confirmed that the fonts work correctly in other applications such as Illustrator I'm running macOS Sequoia 15.2 and Figma 126.4.11.Since the issue also occurs on a completely new macOS user account, it doesn't seem to be related to my user profile or font installation. Has anyone experienced this recently or found a worka

Hi! Over the last few days, whenever I tried to create a new style, the style creation window would just close, but the new style wouldn't appear either on the element I was creating it for or in the side menu; however, after refreshing the page, it was there. Please let me know what's wrong and how to fix it.

Hello,For my master thesis, I am conducting a survey in which participants interact with a prototype on their phones.I created a prototype link in Figma Make that opens directly in fullscreen mode. When participants open the link on a phone, they only see the prototype, which is exactly what I want. Or at least it looks like that it is just opening this.However, when the same link is opened on a laptop, users can switch to the Make Editor, which gives them access to the entire conversation behind the prototype.Is there a way to prevent this and ensure that the shared link only allows users to view and interact with the prototype, without being able to access the Make Editor or the underlying conversation?Thank you in advance for your help!

So I create a original design from scratch. ( I know could be a very basic wireframe)Then all I need is enhanced visuals, colors, color coding etc. I worked on many prompts over the past weeks and some work some doesnt which ıs FINE.I take a screen shot of my original, then edit it through. Look how they crop up and down, especially GPT 2.0, (lets be honest, its the best so far)what am I doing wrong? Across my 123 attempts, its almost always like this. What should I do?​​​​​​​

Hi everyone,I'm trying to upgrade to the Professional Plan from Thailand using an SCB Debit Mastercard.The card is enabled for online and international transactions. OTP verification completes successfully, but after that I receive:"Payment couldn't be completed. Please try again with a different payment method."An invoice for $21.40 is created, but the payment history shows no successful payment.I have already opened support tickets (#1996537 and #1998649), but I'm wondering if anyone has experienced a similar issue with Stripe or debit cards from Thailand.Any advice would be appreciated. Thank you!

Hi! I'm having trouble running a native plugin or the ones I tried creating with agents. When I click "Run," I just get an error snackbar saying: "An error occurred while running this plugin." When I open the console, I see the following error: downloadAndSeedCustomToolArtifact: download failed With error code 403 (Forbidden). What could be causing this? Does my administrator need to change something?

Hello Figma Support,I would like to report a billing issue regarding my account.First, I accidentally purchased a seat for one of my team members. I realized the mistake within approximately five minutes and canceled it immediately. Despite canceling it almost right away, I was still charged for that seat. I kindly request a refund for this incorrect charge.Additionally, I only intended to use the Professional plan for one month. After subscribing, I canceled the subscription so that it would not renew for the following month. However, I can see that Figma is still attempting to charge me for the renewal dated July 5, 2026.Since I canceled my Professional subscription before the renewal, this payment should not be processed. I have not used the renewed subscription this month and do not wish to pay for it. I kindly request that this renewal be canceled.Invoice number: XVRVOZMH-0009I would appreciate it if you could review my account, cancel the incorrect renewal charge, and refund any

I spend a lot of time switching between Figma, documentation, emails, product copy, and brainstorming sessions throughout the day. While browser-based AI tools are useful, constantly changing tabs interrupts the design workflow.I'm curious how other Mac designers and product teams approach AI-assisted writing during the design process.Some questions I'd love to discuss: Do you prefer AI tools that run as native macOS apps or browser apps? How important is offline access when working with sensitive product information? Would you use local AI models for drafting UX copy, design documentation, or brainstorming? Which features save you the most time: rewriting, summarizing, translation, grammar improvements, or content generation? How important is Apple Silicon optimization for performance and battery life? I'm interested in learning how other designers integrate AI into their daily workflow without disrupting their design process. Looking forward to hearing your experiences and re

I can't login use my SAML SSO account(the email address was myname@mycompany.com), system ask a code to verify my account, but after I give authentication code, hint: "Your SAML SSO account doesn't hava an email address, someone_name@anothercompany.com, matching one of the following: mycompany.com But I don't know why someone_name@anothercompany.com, appeared at all, I m not employee of anothercompany.  

Hello! About a month ago, the Montserrat font's weights disappeared, leaving only Regular and Bold. Could you tell me how to get the rest back? 

Hello Figma Support Team,I am experiencing a serious issue with my Figma account and would greatly appreciate your assistance.Last night, without making any changes or taking any actions, 5–6 of my project files suddenly disappeared from my account. I am currently on the free plan. My email address has not been changed, and no one else has access to my account. There has been no suspicious activity to my knowledge.It appears as if these projects were never created, as they are no longer visible anywhere in my drafts, teams, or recent files. These files are very important to me, and I am concerned about potential data loss.Could you please investigate this issue and let me know if there is any way to recover the missing files? I would appreciate it if you could check your system logs or backups associated with my account.Thank you in advance for your help. I look forward to your response.Best regards

Hello Since an error occurred in the Figma Agent, the following error message appears every time I try to use it: "something went wrong, try again" It is displayed along with an error UUID ID. The error IDs I have received so far are as follows:95214713-4dfc-4e39-9a97-ac8aa9ab86a39ef47a0a-baaf-45cd-8e4b-be8bcc705e00 Other functions in Figma are working normally, but the "A problem occurred" UUID error appears in the Figma Agent. I would appreciate your help or verification. Thank you!

We have reached out to their support team and was able to get a reply saying that it will take two business days to review our request for a call with the sales team, since we wanted to upgrade to Enterprise account but two days has passed and we have not received anything on our end. 

Hi Figma team support,I've updated my billing information, but the invoice PDF still shows the old company name. I urgently need the corrected invoice for reimbursement. Could you please help me regenerate or reissue the invoice as soon as possible?

피그마 환불요청 부탁드립니다.사용하지 않도록 View 로 설정하고 Billing Price가 0인것도 확인했는데 1년짜리 자동결제가 되었네요. 취소 부탁드립니다. I would like to request a refund.I had changed my account settings to Viewer so that I would not be charged, and I also confirmed that the billing price was set to $0. However, I was still automatically charged for a one-year annual plan.Could you please cancel this charge and process a refund? Invoice numberU6Q271TC-0015

Hello,I would like to request a refund for an unintended subscription renewal.On July 4, 2026, I was charged $38.50 USD for a Figma Professional Team monthly subscription. I did not intend to renew or continue this subscription, and I did not realize that it would renew automatically.As soon as I noticed the charge, I immediately canceled the subscription and contacted Figma Support to request a refund. Unfortunately, my refund request was denied.I have not intentionally used the paid features after the renewal, and I sincerely did not mean to continue the subscription. I am a student, and this unexpected charge is a significant financial burden for me.Here are my billing details:- Invoice ID: in_1TpPTQIvcqWR3dFD9jWRsLjr- Subscription: Figma Professional Team (Monthly)- Start date: July 4, 2026- End date: August 4, 2026- Amount charged: $38.50 USDCould a moderator please review my case or help escalate it to the billing team? I would sincerely appreciate any consideration for a refund.

Hi Figma team,I'd like your help reviewing why I can't publish the Figma files to the community. Really appreciate your help!Best,Chip   

After downgrading from Professional to Starter, my team "Native Brains" ([redacted by moderator to remove personal information]) is locked for being over Starter limits: 137 Figma Design files across 3 projects (NB Projects, Design Systems & UI Kits, Portfolio), when Starter only allows 3 files in 1 project. I understand the fix is to move or trash files to get under the limit. But every action I try silently fails: 1) Right-click > Move file... - the destination picker (Suggested/Starred/All tabs) never loads. Infinite spinner even after 10+ seconds. Tried on a single file and on 50 files selected at once, tried after a hard refresh, same result every time. 2) Drag a file onto Drafts in the sidebar - shows a confirmation "Do you want to move this file?", I click "Yes, move it", but after reloading the page the file is still in the original project and Drafts is unchanged. 3) Drag a file onto Trash - no confirmation even appears, and checking the Trash folder afterward shows not

please Reset 20 DEV seats， not 21 seats， avoid extra fee  

Hello,I am writing to request a refund for an unexpected charge of USD 191.40 on my Figma account.I did not intend to subscribe to or renew this plan, and I was not expecting the following billing details:Billing period: July 2, 2026 to August 2, 2026 1 Full seat: USD 20.00 5,000 monthly AI creditsI was surprised to find that this subscription and AI credit allocation had been activated and charged. I do not plan to use this subscription, and I would appreciate it if you could process a refund for the USD 191.40 charge.Please also cancel any recurring subscription or automatic renewal associated with this plan to prevent future charges.Thank you for your help. Please let me know if you need any additional information from me. https://invoice.stripe.com/i/acct_1A65pgIvcqWR3dFD/live_YWNjdF8xQTY1cGdJdmNxV1IzZEZELF9Vb0ZteG9zN2YzWTc5V3JLNHVpZERmcFF6YVRsVVpjLDE3Mzc3MDczNw02008hYU1NDd?s=ap

I can not access to my own figma project file any more,