Get Solutions

Hello Community,We’re looking to upgrade to the Organization plan and would like to purchase 9 Full seats and 4 Developer seats.Our challenge is that, on the Starter plan, there doesn’t appear to be an in‑product way to download a PDF invoice / quote / proformabefore completing the Organization upgrade flow. We understand invoices are only available after purchase under Admin → Billing → Invoices.However, our internal procurement process requires a pre‑payment invoice (or equivalent document) before we can proceed with payment.Has anyone successfully handled this scenario?Were you able to obtain a pre‑payment invoice or quote from Figma? If so, what worked for you? What company details are typically required to appear on the PDF?Any guidance from Community Support specialists or other us

Hi everyone,I’m experiencing a persistent issue when trying to use Gemini 3 Pro with Nano Banana in Figma AI.In about 90% of my attempts to generate or regenerate an image, I receive the message:“model currently overloaded, try again later.”This started roughly a week ago, and since then the model has become almost unusable for me — most requests fail with this error. Retrying multiple times usually doesn’t help. Other models work correctly, иut the result, of course, is not as good.

Figma make suddenly stopped working. Every time I try to give prompt, it shows error continuously showing ‘something went wrong’ in red showing some weird ID. I need to complete my task ASAP. I tried to reach the Figma support team by mailing at support, still no response!!

Hi,My Figma Make plan was renewed this month by mistake. I need a refund asap It’s been a while and I haven’t received any response yet, so I’m reaching out again to see if someone from the team can assist with my request.I’m only requesting a refund for the most recent renewal charge, as it was unintentional.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help in resolving this.Thank you.

I’m building a portfolio/website using Figma Sites. On my homepage, I have different containers for each project, and my goal is that when I click on a project, instead of opening a new page, it triggers an overlay on top of the homepage showing that project’s text and images.I created an interactive banner using code so I could reuse the same template for every project. Now that I’m starting to replace the content, I’ve realized I need a better way to update the images for each project.Right now, the only method I’ve found is to manually drop the images into the Figma file, convert each one into code, and then copy that code as an import into the original banner so the component knows where the image is coming from.I’m wondering if there’s an easier way to manage this—ideally a place where I can store all my images and update them whenever needed. Everything else on the site can be changed with simple copy/paste, so I’m hoping images can work the same way.

Hi,My Figma Make plan was renewed this month by mistake. [image redacted by moderator] This is my first time requesting a refund, and I’m only asking for the most recent renewal charge since the renewal was unintentional. Please this subscription was on auto-renewal, I need a refund immediately.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help with this.Thank you.

 Hi,My Figma Make plan was renewed this month by mistake.This is my first time requesting a refund, and I’m only asking for the most recent renewal charge since the renewal was unintentional.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help with this.Thank you.

I created a figma sites page and I have created an accordion component with two states “collapsed” and “expanded”. The component has the interaction to change to the opposite on click. This works very well on normal figma prototype. Problem on figma sites:I added an instance of the accordion and adapted it’s content. Than I preview the site and the content of expaned accordion will be the placeholder content of the main component… To solve this problem I have created a component set of all 4 accordion parts with the individual text contents. If these accordion items are collapsed by default on the site, they won’t open. If I set the accordion items on expanded by default they will open and close without a problem… but I do not want to expand all items by default.Hope you can fix this issue, thank you! 

Hi,I was previously on a paid plan however after switching to a free plan I now have lost access to the billing section within figma. I still need to access past invoices for this account. Is that something that you might be able to help me with?  Regards,Anirudh

I've updated my billing info, but the invoice PDF still shows the old name. My manager is leaving soon and I need the corrected invoice URGENTLY for reimbursement. Can you help me regenerate the invoice now?

Hello!I’ve set up a website using Figma Sites and need to use 2 pairs of fonts:Abernathy light + Circular (book and bold) Georgia regular + Arial (regular and bold)To get Abernathy and Circular working, I was asked to upload WOFF/WOFF2 files for them, which I did (WOFF2 for both), and they’re working perfectly fine. When I tried to include Arial and Georgia by following the same steps, I’m able to successfully upload them, but on publishing and checking them in the inspector, they’re not being rendered at all. Instead, Helvetica is being rendered in their place. I also don’t see any @font-face rules for Arial and Georgia, whereas Abernathy and Circular have them.When I checked the meta data using https://fontdrop.info/, the WOFF2 and TTF versions were identical so it didn’t seem to have anything to do with that. When asking the Figma c

I’m using a popover component with a slot. One of the items inside the slot is a fixed-height auto-layout container with a list of items. I want this list to overflow:scroll vertical, however, the prototype scroll options are disabled. I tried nesting this in a new frame and the scroll options are disabled for this new frame as well.I’m trying to avoid breaking the original component and utilize the slot. Is scrolling only preserved for the slot itself or can you embed scrollable items within a slot?Here’s a video showing more detail:  

ProblemWhen I create a component set with variants and add slots inside each variant with different configurations, the slot does not update when switching variants on an instance. Background color and font color of the slot stay frozen from the originally placed variant.Steps to Reproduce  1. Create a component set with multiple variants (e.g., State=Default, State=Destructive)  2. Configure slots differently per variant — different background color, font color, default content  3. Place an instance, then switch to a different variantExpectedSlot adapts to the target variant's configuration — colors, content, and layout update accordingly.ActualSlot retains the original variant's background color, font color, and configuration. It does not adapt to the new variant.ExampleAs seen in the attached screenshot: the right side shows i

I have used Figma to website many times before and now I am receive an error message that says “website sent an invalid response”. Does anyone know how to fix this error message?  

The instructions to change the owner of a team do not match the interface that I see: https://help.figma.com/hc/en-us/articles/360039481134-Transfer-ownership-of-a-teamThe instructions refer to a dropdown for team assignment, but there is no dropdown to assign team-level permissions. I have already contacted customer service twice.How do I switch ownership to another member?

Hello, I have been trying to make this feature work with my custom template, but it seems that no matter what I do and what changes I make to the template, it still comes out wrong. Here are the main issues: every result is different, even when using same materials (texts) and template AI converts random slides to dark mode where it is not supposed to be in dark mode AI uses the Agenda slide as a section header or presentation cover Section header slides are inconsistent, always different AI makes its text + image slide on its own (not from template) AI resizes font sizes of slides it does use from template I tried:Renaming layers, auto layouts, frames, etc. to their intended purposes Detaching instances from main components (from a different file) Putting all content of a slide into a (renamed) frame to show its purpose Organizing slides based on intention (cov

After I click “Unsubscribe” it only opens the design file in Dev mode and I find nowhere to unsubscribe (or at least not clear enough to finish this task), which is pretty frustrating.

I recently switched from my Windows computer to a MacBook M4 Air with 16GB of RAM, but why is it lagging so much? I hope there's a solution.

Hi everyone,I’ve been noticing something weird with my site lately and can’t really figure out what’s causing it. Sometimes it loads fine, but other times it’s either really slow or just doesn’t open on the first try. After refreshing, it usually works, but it’s inconsistent.This is the site:https://thetallycounter.com/I’m not sure if it’s related to hosting, browser caching, or something in my code. I didn’t change much recently, so it’s a bit confusing. Has anyone experienced this kind of issue before? What would you usually check first in this situation?Thanks in advance 🙏

Backstory: I’m trying to create a website. I tell what i want and it makes it, no problem. Problem arises when it doesnt display the visual as i told him to do, in this case, stacked bar graphs. went over 3 versions as it says on the figma make editor and when i see older versions (ver 5 and ver 6), they display the visual exactly how i want it, but it did not display the same when figma make showed me the output. In this instance you can see in the images that i’m going to attach here.this image 1 is the output(ver 7) from figma make (this is app SS but over website was the same) and it doesnt display the stacked bar graphs like i want.image 1 this is image 2 and is the output (ver 5 / ver 6) after i go back to preview a former version. Figma make didnt show me the stacked graphs when it was a fresh out

Hi, I’m new to Figma and I’m trying to bring an existing Angular project into Figma for design and editing purposes.My project is already implemented in Angular (HTML, CSS/SCSS, components), and I’d like to know: Is there a way to import an existing Angular project (UI + styles) into Figma? Can Figma automatically convert HTML/CSS into editable frames/components? Are there any recommended tools or plugins to achieve this (e.g., HTML → Figma)? What is the best workflow to sync or recreate an existing frontend project inside Figma? My goal is to: Reuse the current UI design Edit it visually in Figma Potentially iterate and export back to development Any guidance or recommended workflow would be appreciated. Thanks!

During March 2026, I used Figma Make with 1 Full seat purchased in February. At some point my credit balance reached zero, but Figma Make continued to function without any interruption, warning, or usage cap. No error messages were shown. The only information I found about this behavior was in community discussions suggesting that credit limits were "not enforced yet" during early access.After my subscription renewed (after March 18), my admin checked the billing dashboard and found usage immediately displayed as 6,266 / 3,000 — more than 2x the monthly limit. The admin console tooltip explicitly states: *"Full seat limits weren't enforced yet."*I had no way to monitor or control credit consumption once the balance hit zero, as the product gave no indication that usage was still being tracked.**Reproducible pattern:** The issue appears to be systemic — credit limits were not enforced during the early access period, but usage was tracked retroactively and surface

High Priority / Critical Issue I opened a support ticket 24 hours ago (Ticket #1808627) but have not received a response yet. Our agency is currently blocked from working on multiple active client projects because the files have completely vanished.Account Details: Main Account: [redacted by forum moderator to remove PII] Workspace Name: Impression Support Ticket ID: 1808627 List of Missing Project URLs:[redacted by forum moderator to remove PII] Symptoms: These files were not deleted by any team members, but they are returning 404 "File Not Found" errors. They are not in the Trash/Del

Hi everyone,I’m reaching out to those of you who regularly work with Figma mockups and then transfer them directly into code.I’m particularly interested in:Which tools or plugins you use for the automated transition from design to code Your experiences with design‑to‑code solutions such as Figma Dev Mode, Anima, Locofy, Bravo Studio, or others What works well — and where these tools reach their limits in practice (code quality, responsiveness, framework support, handovers, etc.) In which situations these tools are truly useful, and when manual development is still more efficientI’d really appreciate hearing about your experiences, tips, or best practices from real projects!Thanks in advance 🙌

No image loaded when publishing