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Victor Magalhães
Victor Magalhães
New Member
September 12, 2026
Solved

Incorrect Billing / Cobrança Indevida

Olá, recebi uma cobrança no valor de US$15,00 mesmo após realizar o cancelamento da assinatura.

Eu tinha uma assinatura no plano ‘Professional’ de US$5,00 que foi programado o seu cancelamento logo após a contratação para evitar futuras cobranças indevidas. 

Inclusive recebi um e-mail relatando o cancelamento da minha inscrição.

Neste presente dia 12 de setembro de 2026 eu recebi um e-mail informando a renovação da assinatura, no valor de US$15,00, no qual não permiti.

 

adamsmasher
adamsmasherSolution
Figmate
September 13, 2026

Hi, ​@Victor Magalhães. Thanks for posting and apologies for replying in English - I don’t speak Portuguese.

 

Did you upgrade the seat of more than one team in your account? That’s one way that you could have both cancelled one upgrade but still been charged for another. Since we can’t assist with billing issues here in the forum, though, I flagged the ticket you submitted to our support team and you should hear back soon via email. 

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1 reply

adamsmasher
Figmate
adamsmasherSolution
Figmate
September 13, 2026

Hi, ​@Victor Magalhães. Thanks for posting and apologies for replying in English - I don’t speak Portuguese.

 

Did you upgrade the seat of more than one team in your account? That’s one way that you could have both cancelled one upgrade but still been charged for another. Since we can’t assist with billing issues here in the forum, though, I flagged the ticket you submitted to our support team and you should hear back soon via email. 

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