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easydewdesign
New Member
September 14, 2026
Solved

Refund Request for Unintended Additional Full Seat Charge

Figma 지원팀에 문의드립니다.

저는 현재 Figma Professional 플랜을 연간 결제 방식으로 구독하고 있습니다.

9월 8일에 제 계정에 좌석 하나가 추가되었고, 해당 요금이 청구되었습니다. 좌석 업그레이드는 권한이 부여될 때 자동으로 승인된 것으로 보입니다.

하지만 저는 추가 좌석을 구매할 의도가 없었고, 추가 좌석은 사용하지 않았습니다.

따라서 9월 8일에 부과된 추가 좌석 요금을 환불해 주시고, 불필요한 좌석을 삭제하거나 등급을 낮춰 추가 요금이 발생하지 않도록 조치해 주시기 바랍니다.

청구 내역을 검토하시고 환불 처리가 가능한지 알려주세요.

도와주셔서 감사합니다.

진심으로 감사드립니다.

Gayani_S
Gayani_SSolution
Community Support
September 14, 2026

Hey ​@easydewdesign, thanks for reaching out! I’ll continue replying in English, please let me know if anything needs more explaining.

 

Since this involves your specific account and billing history, it's not something I'm able to dig into here on the Forum. Our Customer Support team needs to review it directly, so could you please reach out through the Support Hub? 

 

Seats can sometimes get added automatically when a seat request comes through, depending on how your team's seat approval settings are configured. You can review or adjust that from the Settings tab, see who's assigned to each seat from the People tab, and check your invoices from the Billing tab.

This Help Center article walks through why extra seat charges show up and how to review them: There are additional charges in my Figma bill

 

Let me know if you have any other questions in the meantime!

1 reply

Gayani_S
Figmate
Gayani_SSolution
Community Support
September 14, 2026

Hey ​@easydewdesign, thanks for reaching out! I’ll continue replying in English, please let me know if anything needs more explaining.

 

Since this involves your specific account and billing history, it's not something I'm able to dig into here on the Forum. Our Customer Support team needs to review it directly, so could you please reach out through the Support Hub? 

 

Seats can sometimes get added automatically when a seat request comes through, depending on how your team's seat approval settings are configured. You can review or adjust that from the Settings tab, see who's assigned to each seat from the People tab, and check your invoices from the Billing tab.

This Help Center article walks through why extra seat charges show up and how to review them: There are additional charges in my Figma bill

 

Let me know if you have any other questions in the meantime!