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Zhixian
Zhixian
New Member
September 14, 2026
Solved

Refund Request for Automatic Subscription Payment

Hello,

Thank you for reviewing my case and canceling my plan.

I’m following up regarding the refund for the automatic subscription payment that was charged today.

Invoice number: ZQAEDABY-0003

The subscription was renewed automatically, and I did not intend to renew it. I also have not used the subscription or any of its features since the payment was made. I requested the cancellation as soon as I noticed the charge, and I understand that my plan has now been canceled.

I understand that Figma’s Terms of Service generally state that subscription payments are non-refundable. However, given that this was an unintended automatic renewal and the subscription has not been used, I would sincerely appreciate it if you could make an exception and issue a full refund for this payment.

Could you please review my case and let me know if the refund can be processed?

Thank you very much for your help and consideration.

Gayani_S
Gayani_SSolution
Community Support
September 14, 2026

Hey ​@Zhixian, thanks for reaching out! 

It looks like this covers two charges, the most recent automatic renewal (Invoice ZQAEDABY-0003), and an earlier renewal from August 13, 2026 that you mentioned also came with an unexpected upgrade (Invoice ZQAEDABY-0002). Since you mentioned your plan's already been canceled, it sounds like you're just waiting on these two invoices to be reviewed.

For privacy and security reasons, we're not able to review account or billing details here on the forum, so this will need to go through our customer support team directly. You can reach to us through our Support Hub. When you write in, it'll help to include:

  • Both invoice numbers (ZQAEDABY-0003 and ZQAEDABY-0002)
  • A quick note on what happened with each charge

If you're curious what typically causes an unexpected charge like the upgrade you saw, our There are additional charges in my Figma bill article walks through the most common causes, like a seat request getting automatically approved.

Hope this helps and thanks for your patience! 

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2 replies

Zhixian
ZhixianAuthor
New Member
September 14, 2026

I also discovered that I haven't upgraded my plan at all,you not only automatically renewed it but also automatically upgraded it. I was charged $32.10 for Invoice ZQAEDABY-0002 on August 13, 2026, and I hope to have both orders reviewed.

Gayani_S
Figmate
Gayani_SSolution
Community Support
September 14, 2026

Hey ​@Zhixian, thanks for reaching out! 

It looks like this covers two charges, the most recent automatic renewal (Invoice ZQAEDABY-0003), and an earlier renewal from August 13, 2026 that you mentioned also came with an unexpected upgrade (Invoice ZQAEDABY-0002). Since you mentioned your plan's already been canceled, it sounds like you're just waiting on these two invoices to be reviewed.

For privacy and security reasons, we're not able to review account or billing details here on the forum, so this will need to go through our customer support team directly. You can reach to us through our Support Hub. When you write in, it'll help to include:

  • Both invoice numbers (ZQAEDABY-0003 and ZQAEDABY-0002)
  • A quick note on what happened with each charge

If you're curious what typically causes an unexpected charge like the upgrade you saw, our There are additional charges in my Figma bill article walks through the most common causes, like a seat request getting automatically approved.

Hope this helps and thanks for your patience! 

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