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New Member
September 10, 2026
Solved

Lost access to my account

  • September 10, 2026
  • 3 replies
  • 40 views

Good day! I have a problem with my another account. It was linked to email i have no longer access to. Is there any way to link it to my other email (there were some work projects there). It was a corporate email and i can’t get a code to link it in settings. 
Thank you in advance!

Best answer by Gayani_S

Hey ​@Алина Загородняя, thanks for reaching out! I 

Since this involves account-specific details tied to an email you no longer have access to, I'm not able to look into this on the forum for security reasons. Our customer support team will need to verify you're the account owner before anything can be updated.

You can reach them through the Support Hub, or by selecting the question mark icon in Figma and choosing "Contact support."

3 replies

Gayani_S
Figmate
Gayani_SAnswer
Community Support
September 10, 2026

Hey ​@Алина Загородняя, thanks for reaching out! I 

Since this involves account-specific details tied to an email you no longer have access to, I'm not able to look into this on the forum for security reasons. Our customer support team will need to verify you're the account owner before anything can be updated.

You can reach them through the Support Hub, or by selecting the question mark icon in Figma and choosing "Contact support."

michellenm
New Member
September 13, 2026

I am having this same issue and it remains unresolved.  I was on a team that no longer exists and do not have access to the account tied to my lost artboards.  I was told to”recreate the email” with zero additional guidance. My ticket was 2122239  and I am no longer getting responses.

Celyn_L
Figmate
Figmate
September 14, 2026

Hi ​@michellenm, Celyn here, stepping in for ​@Gayani_S.

I understand that you’re still waiting for an update on your support ticket #2122239 after your latest response. I’ve added an internal note to the ticket to help increase its visibility with the team.

Please keep an eye on your inbox for their follow-up. We appreciate your patience while the team looks into this.