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김정은
New Member
September 14, 2026
Solved

Refund Request for September Subscription Charge ($22)

Figma 지원팀 안녕하세요,

9월 13일에 청구된 9월 구독료(22달러 ) 환불을 요청하기 위해 이 글을 작성합니다 .

저는 9월에 Figma를 사용할 계획이 없었고, 요금이 청구된 후 서비스를 전혀 사용하지 않았음에도 불구하고 22달러가 자동으로 청구되었습니다 .

저도 구독을 취소하려고 했지만, 취소 메뉴를 찾는 과정이 너무 어렵고 직관적이지 않아서 제때 취소하지 못했습니다. 예상치 못한 자동 결제 때문에 당황했습니다.

9월 결제 기간을 전혀 사용하지 않았으므로, 예외적으로 9월 구독료(22달러 ) 환불을 검토해 주시면 대단히 감사하겠습니다 .

이런 일이 다시 발생하지 않도록 이미 구독을 취소했습니다.

바쁘신 건 알지만, 이 요청에 대해 긍정적인 평가를 해주시면 진심으로 감사하겠습니다.

감사합니다.

Celyn_L
Celyn_LSolution
Figmate
September 14, 2026

Hi ​@김정은, Celyn from the Figma Community Support team here. I hope it’s okay for me to reply in English.

Thanks for explaining what happened. I understand that you’d like to request a refund as you haven’t used your plan during the September billing period. I also appreciate you confirming that you’ve now canceled the subscription to prevent another renewal.

As we’re unable to review billing-related issues here in the forum, I’ve gone ahead and created a support ticket so our Billing team can review your request directly. Your case number is #2129532.

Someone from the team will be reaching out to you directly through your ticket, so please keep an eye on your inbox. Thanks for your patience in the meantime!

1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
September 14, 2026

Hi ​@김정은, Celyn from the Figma Community Support team here. I hope it’s okay for me to reply in English.

Thanks for explaining what happened. I understand that you’d like to request a refund as you haven’t used your plan during the September billing period. I also appreciate you confirming that you’ve now canceled the subscription to prevent another renewal.

As we’re unable to review billing-related issues here in the forum, I’ve gone ahead and created a support ticket so our Billing team can review your request directly. Your case number is #2129532.

Someone from the team will be reaching out to you directly through your ticket, so please keep an eye on your inbox. Thanks for your patience in the meantime!