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Hello Team,An invoice has been generated for 4 paid users. However, 2 of these employees are inactive, and I have already downgraded their accounts to Viewer status today.Since the invoice is currently unpaid, could you please cancel or adjust it to reflect only 2 paid seats? Once the invoice is updated, I will proceed with the payment.Assist me on this. 

Hello, I am looking to change my email for my student account, but that has not been working, whenever I try a new email id and try to verify it. The verification link pops open and gives an error “ Sorry, your link has expired or is malformed.” I tried with 3 different ID’s but it ended up creating a 3 new figma accounts. I would love to get some help regarding this. Cause, I do not want to lose all my school work.

I want to change our Organization name from Balancehero India Private Limited to True Balance India Pvt. Ltd.Please help me resolve this.

Hello. I am a user who was using only one full-seat on a paid plan. I accidentally clicked the button to add another full-seat and requested a refund, but since I haven’t received a response from customer support yet, I am posting here. Today is my renewal date, but the renewal hasn’t been canceled, so please cancel this payment.

원하지 않은 dev 월간시트가 등록되었습니다.저희는 연간 풀 시트를 사용하고 있으며, 월간 dev 시트 사용을 원하지 않습니다.한 번도 사용하지 않았으며, 환불 요청합니다. An unwanted dev monthly sheet has been registered.We use the annual full sheet and do not wish to use the monthly dev sheet.We have never used it and would like to request a refund.

관리자 계정으로는 그냥 자동으로 풀시트가 열리는 줄 모르고 승낙햇다가 결제된 것 같아요 full seat 환불 요청 드립니다

모르고 취소를 안 했네요 ㅠ

Entire variable row became like this

Hello Figma Support Team,I hope you are doing well.I would like to request a refund for my Figma Professional subscription. I subscribed because I needed the Professional plan for a school project that was scheduled to be completed today. However, shortly after subscribing, my professor informed our class that the project requirement had been canceled, so I no longer need the subscription.As a student, I try to manage my expenses carefully, and I would greatly appreciate your consideration for a refund since the subscription is no longer needed and was purchased solely for this academic requirement.I understand that refunds are subject to your policies, and I sincerely appreciate any assistance you can provide. Thank you for taking the time to review my request. I look forward to your response. Kind regards,John Emmanuel B. Montemayor(redacted by the moderator due to PII)

HiCould I kindly request a refund for invoice number 35B3270F-0004 and 35B3270F-0003. This charge was unexpected, as I no longer have a need for the service and had intended to cancel the subscription before the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed. Since the renewal, I have not used any of the paid features associated with the Professional plan. I have also canceled the subscription to prevent any future renewals. I would greatly appreciate it if you could review my account and consider issuing a refund for this charge.

It’s been half a year. I’ve been noticing that the components and instances sometimes are disappearing after you created them and used within the file. They’re not just hiding themselves, but removing all the content inside of them, leaving only the filling color. In the version history, they are also broken and not visible, no backup, only recreating them again. Wasted so many hours throughout the last months, reacting the same components or rewriting same text. It’s so annoying and should be fixed immediately. Thank you.

Hello Figma Support Team,I submitted my plugin, “PixelMode – Light & Dark Converter,” to the Figma Community for review on July 12, 2026.Plugin name: PixelMode – Light & Dark ConverterPlugin ID: 1657878699733954821Owner: Abdallah HamdanSubmission date: July 12, 2026Current status: In reviewI checked the inbox and spam folder of the email connected to my Figma account, but I have not received an approval, rejection, or request for changes.The Figma Support chatbot directed me to the Support Forum for further assistance.Could a Figma Support Specialist please confirm that the review is active and let me know if anything is missing from my submission? If possible, I would appreciate it if the submission could be flagged for review.Thank you for your support.Best regards,Abdallah Hamdan 

Summary: State-driven variable bindings (icon color, border width) don't apply on the first variant change when a component instance lives inside a slot of another component. A second toggle is required before the correct values render.Steps to reproduce:Component A ("Menu Item") with a State variant (Default / Active). The Active variant changes the icon color and border via variable-bound values (tokens). Component B ("Navigation") with a slot; place Menu Item instances into that slot. Use Component B as an instance (in our case, nested inside a larger component / preset). On the instance, change a Menu Item's State to Active.Expected: The icon color and border width update immediately to the Active tokens.Actual: On the first switch, the icon color and border render stale/incorrect. Switching State a second time corrects them. A direct (non-slotted) Menu Item instance flips correctly every time — the issue only occurs through the slot boundary.Environment: Figma desktop, Slots (beta

In 2023 there were introduced some new variables for fields. After the UI2 or UI3 redesign they simply missed. the right-click panel doesn’t show any variables. I cannot find a way to add them for:Opacity layer Storke weight Layout/Transformation propertiesI would say for all fields in the right sidebar. However in any pop up window like for effects they’re available through the icon.  

Hi,I'm trying to reactivate my plan (update payment details), but this window has been showing up since yesterday. I've tried both on the web and in the app, and I get the same issue on both - I can't enter any of my card information.If you know a solution, I'd really appreciate your help.  

Месяц назад оформляла на месяц подписку на место 5 $, далее не появлялось никаких соглашений, о продление , толко обновить подписку. В настройках я сделала деактивацию, так как мне не нужна подписка, и у меня нет команды чтобы подключать. Сегодня списалось 94$ долл , согласия я на это не давала, с банка код не приходил. В настройках даже карта не указана , ничего нет, только чек о списании. Как решить этот вопрос, сколько ждать ответа от поддержки, списалась не маленькая сумма , а я даже не понимаю за что, и то, что мне не нужно.   

Hi! I went to update a Figma slides template published to our team. But I got an error message when trying to re-publish. Now the original template is no longer available. I have tried trouble shooting based on previuos help topics. Tried publishing just one simple slide as well and got the same error (see below).  It seems to be the publishing itself and not the type of slides I am publishing (no components).  I am on an organisational plan with a full seat.Hope someone can help me resolve this issue :-)   

We are on an educational plan, and want to purchase a community design file. We are a tax exempt institution and need to submit a tax exempt certificate but the form to submit a request/ticket does not pop up when brought to the Figma help website. Who can I send the tax certificate to? And will that also remove tax from the online community design credit card purchases?

Hi Figmates,I'm blocked from publishing an update to my existing Community plugin. In thePublish dialog I get this error at the bottom, and Publish won't complete:"We detected a change to your account details. Please contact support@figma.com to proceed."Details:- Plugin: Fonts Changer- Plugin ID: 855541165287118497- Publisher: RenatoX- This is an update to an already-published plugin (bug fixes + new features),  not a new plugin.- I already emailed support@figma.com but haven't been unblocked yet.I believe this was triggered by a recent change to my account enabling 2FA.Could a Figma team member please help escalate this so I can publish? Happy toverify my account however you need. Thanks!

when i position my shapes figma tells me the shape is in line with the pixel grid and not something like 0.01. Yet its not lining up. When i change the spacing from 0 to 1 and then back to 0 it fixes it.

When I update auto layout positioning it’s don’t work, very very frustrating.Beside this working with design system in figma going in the wrong side.  

Hello Figma ,I am extremely disappointed that my card was charged for a subscription renewal without any action or confirmation from me. I did not authorize this payment, I do not want this subscription, and I expect this charge to be reversed immediately.This payment has caused me serious financial hardship. I rely on this money for my essential expenses, and having it deducted without my explicit approval is completely unacceptable.I am requesting an immediate refund of the full amount and the cancellation of my subscription. I expect this issue to be resolved as quickly as possible. Please confirm that my refund is being processed and provide a timeline for when I will receive my money.Here is my ticket number “#2013387”I hope Figma values its users and will resolve this matter fairly and without unnecessary delays.I look forward to your prompt response.Regards,Noman Ali

# Figma MCP Plugin — OAuth Account Switch Issue## Summary**Figma MCP `whoami` does not reflect account changes after logging out and switching accounts in Figma Desktop.** The MCP server caches the OAuth token server-side with no local mechanism to force re-authentication. There is currently **no known way** to switch the MCP-authenticated account — no `logout` tool, no re-auth flow, and no revoke entry found in Figma web settings (Connected Apps). Users are permanently locked to the first authenticated account.**Plugin version**: `figma@claude-plugins-official` v2.2.68**MCP server**: `https://mcp.figma.com/mcp`**Platform**: macOS (Claude Code)---## Steps to Reproduce1. Install Figma MCP plugin in Claude Code2. Authenticate with Figma account A (`user-a@example.com`) — OAuth flow completes via Figma Desktop3. `figma whoami` → returns account A ✓4. In Figma Desktop: logout from account A, login as account B (`user-b@example.com`)5. `figma whoami` → **still returns account A** ✗ (expecte

2 months ago I had submitted a Figma enquiry to your sales team about the features on ‘Figma for government’. I had used Figma in my previous team and wanted to use it to streamline design work for my new team. I had not received any notification or email to say that my enquiry had been received so I sent a follow up 3 weeks after that, following the same steps of submitting a ‘contact us’ form. Again nothing.I submitted my third ‘contact us’ form last week in case there was something wrong my email address but again nothing. I am having to go on here to plead and ask if someone could respond to my enquiry and questions on a tool I am keen to use within my team.I wanted to talk to someone about the features for ‘Figma for Government,’ and have a demo with a sales team member to the rest of my team to showcase the platform.So, can someone respond to my Figma request, like asap?  

I’ve experienced intermittent, very slow loading on mobile and desktop. From files to prototypes. The prototypes are the worst. If I try to load prototypes on desktop it takes a while then prevents the changes on the file from saving. I get the “this file has unsaved changes” and can’t get updates to the prototype on the desktop or mobile. After a few minutes it will eventually save and update the prototype. This occurs probably every 15-20 minutes. On mobile: files take forever to load. Then when they finally do the prototypes take longer then interactions won’t work. They crash the prototype saying that the issues is being looked at by the team. This is a recent phenomenon. Since the addition of agents. I've tried clearing the system cache on desktop and reinstalling the app on mobile to no avail.