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Hi Figma Support,I am unable to find several of my Figma/FigJam files that I previously created and used for my coursework. I shared them with my teachers for review, but the files belonged to my account.I have searched my workspace, checked all available projects and the Trash folder, but I cannot find them. When I open the old links, I receive the following message:“We couldn’t find that one. This file may have been deleted, moved, or made unavailable.”I am not sure what happened to these files and whether they were deleted, moved, or if there is another issue with my account. 

Dear Community Managers / Admins,I am requesting a refund, as I was charged for a Professional Team subscription renewal even though I had already cancelled it.Upon checking my account, it currently shows that I am on the Free plan.I would greatly appreciate a prompt refund.Invoice ID: [redacted by moderator to remove personal information]Amount Charged: $50.38

Hi Team, could you please confirm still how many  months are there for my educational plan?

구독 취소를 찾지 못해서 결재가 자꾸 되고 있습니다. 그리고 처음부터 학교 계정 연동해서 무료로 승인 받았다고 생각했는데 자꾸 결재가 되네요 앞에께 환불 안되더라도 당장 오늘 결재된건 바로 환불해주세요. 지난번에도 의견 남겼는데 해결이 안되네요?

Hello Figma Support Team,I am trying to publish a new Figma Community plugin named IconKing, but the publish dialog shows this error:“We detected a change to your account details. Please contact support@figma.com to proceed.”Account email:[redacted by moderator to remove personal information]Plugin name:IconKingCommunity handle:figma.com/@iconkingWe recently created and verified this official company account for IconKing and enabled two-factor authentication as required for plugin publishing.Please review the account and allow us to proceed with publishing the IconKing plugin to the Figma Community.Website:https://www.iconking.netPrivacy policy:https://www.iconking.net/privacySupport email:[redacted by moderator to remove personal information]Thank you.IconKing Team

My homepage on Figma will not load any files, this is what it looks like.  

Has anyone here worked on integrating a NOL card repository into interactive Figma prototypes? I'm trying to simulate user flows like card balance checks, recharge, and transaction history, but keeping prototype data consistent across multiple screens is becoming a challenge. I'm also curious whether people are using variables, mock JSON datasets, or plugins to make these transit-card workflows feel more realistic without rebuilding components every time there's a data change. Any recommendations or best practices would be appreciated.

On June 30th we had  an AI credit balance of approximately 6128 credits.  On July 1, 2026, we received the new monthly credits 18k credits as expected, but lost the 6128 credits. Our balance now stands at 18k credits.  I don’t see that monthly credits are use it or lose it.  Please restore the missing 6128 credits.

A small usability improvement for the Motion timeline:When working on a longer animation, the floating timeline zoom controls can cover the frames underneath them.For example, my current animation is around 40 seconds long, and near the end of the timeline the zoom control box overlaps the remaining frames, making them harder to see and interact with. It becomes a little annoying when working precisely in that area.A few possible improvements:move the zoom controls outside the active timeline area make the control box collapsible allow it to auto-hide while editing add extra right-side timeline padding so frames can always scroll past the overlayIt’s a small issue, but fixing it would make longer timelines much more comfortable to work with.The controls should never hide the frames you’re trying to animate.  

Hello,Some time ago I created and was working on some files in Figma. However, when I accessed the platform this morning, I realized that they had completely disappeared.I checked the Drafts, Deleted Items, and Trash folders, but they are all empty, and I couldn't locate the files.I have a critical deadline, as I need to finish this project and deliver it to the client by Friday. Therefore, I urgently request your support in recovering or locating these files.Here is the project link:https://www.figma.com/design/LQy4uh3WvlGNZeNllBnBM9/Impressa-Nacional?node-id=0-1&t=7cnCK8HV9tjGSdxG-1Thank you in advance for your attention, and I await your response as soon as possible.[redacted by forum admin/moderator to remove PII] 

Hi, I keep getting this error whenever I try to make any changes to a figma make file. (id: 0ed0288b-f887-4098-85d8-daa95c9de5c4)I tried:Checking the network settings - all fine Cloning the make file Switching accounts and trying from there Testing on the application and browser Restarting the application and browserThe prompt goes through, and seemingly generates something and uses credits(I can see design changes, but not code changes), but fails to actually complete the request before throwing the error and deleting everything it attempted to make. Please help somehow, already lost 800 credits into the void and don’t want to keep trying.We are in a hurry and need to sort out this problem ASAP.Other make files work well.  

Hi everyone,I'm experimenting with Figma Make and trying to generate a chart with two overlayed line charts (e.g., rainfall and water level) that share the same x-axis.The challenge I'm running into is that the generated charts don't consistently align with the x-axis. The data points and lines appear shifted horizontally, resulting in one or both lines not sitting correctly above their corresponding dates/ticks.I've tried several approaches:Attaching a Figma design file as a visual reference Uploading a PNG screenshot with annotations and arrows pointing to the alignment issue Writing detailed prompts that clearly describe: What should change What should remain unchanged The specific alignment problems Breaking the request into smaller follow-up prompts after the initial chart was generatedA typical issue is that:The two line series use the same dates but their points don't align to the same x-axis positions. One line may start or end in a different horizontal position than the oth

Hello Figma Support, I upgraded my Figma account to use Figma AI, but I have not even completed my first project. My AI credits have already been exhausted, and I can no longer use AI features. The Admin Console says:“17 people used AI seat credits. To unblock them, add more credits.” However, I am the only person using this account/team. I believe this may be an error or incorrect AI credit usage. Could you please review my account and explain why my AI credits were consumed so quickly? If this is a mistake, I would appreciate it if you could restore my AI credits.

Hello Figma Community Support Team,I am writing to urgently request visibility and escalation for my billing support cases (Ticket #1989928 and #1991409). It has been over 3 days since I requested a refund, and I have not received a human reply yet.To clarify my account status, I am currently on the Free plan. However, on my latest invoice (JVSPNARN-0002), I was unexpectedly charged $93.50 for Professional Full Seats because of 4 team members I had invited in the past.This charge was entirely unintentional. Zero paid features were used during this billing cycle, and as soon as I noticed the invoice, I immediately went into my settings and completely removed all those team members.Could you please check my support cases and pass a follow-up note to the billing team internally so this can be reviewed and fully refunded as soon as possible?Please note that I have already initiated a formal dispute through my credit card issuer and am fully prepared to take legal/regulatory actions with co

Hi, the figma cursor used to be small and neat. In the past few days it has suddenly grown much bigger and it glitches in the middle of work switching back to the original smaller size, and growing again when moved or used for an action. Any idea why this is happening?

Hi Figma Support,I'm experiencing an ongoing bug with the prototype view in the Figma desktop app that affects almost all of my files.**Issue:**When I try to open a prototype (via the Present button or prototype view), it does not open correctly. The prototype either opens the wrong frames, opens unrelated pages, or doesn't function as expected. **What I've already tried:**- Refreshing the editor (Cmd + R)- Closing and reopening the file- Clearing the Desktop App Cache- Duplicating filesNone of these solutions resolved the issue.

Everything was working absolutely fine yesterday, but when I started work today, I now have an issue where I can’t edit any of the text layers in my project.If I double click within the text to edit it, I get a ‘missing fonts’ popup where it asks me to relink the fonts. I do this, but it doesn’t take effect - it just keeps looping the same thing whenever I try to edit any text.I’m on a MacBook Air running Tahoe 26.5, and I’m getting the same issue on both the desktop app and the browser version.The fonts in question are Avenir, which is a Mac system default font, and Font Awesome Pro Plus 7.2.0, which I’ve purchased, but when I try and choose other fonts, some (but not all) are also affected, for example, Gill Sans, which is also a system default installed font.I’ve tried deleting and reinstalling Figma, and I’ve also tried the same fonts in other apps like Textedit and Microsoft Word, and the fonts work fine in those apps, so this is definitely a Figma-specific issue.At the moment, I

Hi everyone, we translate Figma designs using AI. We've tried both a home-made Dust plugin and AI agents (Claude / Cursor) that write back to Figma via the plugin API and MCP. Both hit the same limitation: when a text node has mixed styles (different weights, sizes or colours within the same node), replacing the text flattens everything to a single style.Is there a reliable way to preserve or restore mixed styles after replacing text content?Would love to hear if others have found a workaround, or if this is just a current API constraint.

Hello Support Team,I am requesting the cancellation of my subscription and a full refund. I am still within the 7-day legal withdrawal period and wish to exercise my right to a refund.Unfortunately, the platform has been experiencing many bugs and technical issues. I am unable to properly create my AI influencer, and I also cannot generate movements correctly. Because of these constant problems, I am unable to use the platform as intended.For this reason, I request a full refund and the cancellation of my subscription as soon as possible.If my request is not resolved, I will seek to enforce my consumer rights through the appropriate legal channels and consumer protection authorities.I look forward to your prompt response and confirmation of my refund.

I desperately need help. I am new to my role and have just been given Figma admin rights. I have logged on to find a $9,240 annual plan renewal invoice that was supposed to be paid last week. The delay in admin handover means I completely missed the 30-day window to review the seats. I am the only designer and yet we have 7 full seats and a bunch of other seats taken by people who aren’t even at the company anymore. I am aware if I delete the seats now it won’t change the upcoming bill for 2025/2026 but please could I get in contact with someone who can help rectify this with me as I am super stressed about this bill.

Figma education not synching. Submitted the docs, got the email confirming approval. Tried signing in on my personal and .edu accounts, still gives me the basic plan despite being verified. Making a team doesn’t help.

Anyone else having this problem and found a good solution?We have a big component library. In some components there is an icon included. The icon in embedded as a component in which you then can select the icon from a different Figma library where we have all our icons. In some (very few) design files the icon changes when inserting the component in the design file. When inserting into the file the icon revert back to the placeholder icon: Icon changed when inserted into design fileWhen I copy the same component (that is wrong) and place it in another design file the icon looks correct: Icon revert back to the correct one when pasted in a different design file.Does anyone else have this problem?We have this now in 3 design files and it seems like the problem is growing...

Hi,I am the owner of a Figma file, but it has completely disappeared from my workspace. I have never deleted this file, and it is not even in my trash.When I try to access the prototype link, I get the following error message: "Prototype not found. This file cannot be shared because the administrator has restricted the owner of this file."Since I am the actual owner of this file and using a Starter account, I cannot figure out why it's missing or who the "administrator" restricting me would be.:https://www.figma.com/proto/zAMy3I4Mjlp6Yfnvcja0Sf/%EC%A0%9C%EB%AA%A9-%EC%97%86%EC%9D%8C?node-id=0-1&t=u71b57yDtXxSHvqg-1ould a Figma Support Specialist please look into this and help me recover my file? Thank you.

Every time I search for my design, I have to remember the name of the document very accurate, if not in that I can’t find it. Plz increase the ability of fuzzy search!For example: I changed the sequence of characters or missing one word, then I can’t find my design. Cuz all my designs are named by Chinese, I don’t know whether this situation happens in English, but I really need you to fix this.The search is the basic experience for document management.