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在使用 Figma Make 的 Make Kits 功能，基于「Meta Horizon OS UI Set」这套 Community 组件库创建设计系统套件（Design System Kit）的过程中，连续遇到了 4 类问题，具体如下：初始化生成的代码中，英文关键字 export 被替换成中文「导出」，导致代码语法错误、预览崩溃Guidelines 相关的 5 个文档（Guidelines.md / setup.md / styles.md / tokens.md / components.md）反复陷入「占位符循环」，一操作就报错AI 明确汇报「五个文件均已写入真实内容」，但实际逐一打开文件核实后，全部仍是系统默认的占位符模板，内容未发生任何变化在多轮「Fix for me」修复尝试后，错误数量不降反升，从最初的语法错误发展到最新一次出现 5 处新错误综合以上情况，判断该 Kit 在当前状态下已不具备继续排查、修复的性价比，遂决定放弃该 Kit 实例，并提交本反馈。

I am a physical product designer who is newly developing a design workflow system for my team on Figma. We previously use Google slides because our work is very visual based. the flexible commenting and image placement was very valuable. But, Figma will help us better organize and track a products conception and development, and why some didn't make the cut.  Let me be clear, these Figma design resources will never become actual user sites or interfaces, they are simply being used as a method of internal organization and record keeping for the design process. But, it also needs to have a presentable element for meetings for team feedback on designs in addition to the overall design development. I also have no prior Figma experience. I apologize for my poor explanations.  After watching the Figma Design for beginners 2025 course on Youtube, I have determined using components to create cards for the different elements in the design process is best. Card examples include: Collection origi

For this week I tried coping a group of text styles and colour styles from a file but i always get the”Copy Failed. Your selection might be too large for the clipboard”  error so i tried it for a single text style and the same error was displayed and i did the same for a single colour style and i still couldn’t copy the stylethis is a huge problem for me can anyone help me with a fix for it?

Can you please do something about the broken dashed strokes? I made nice dashed stroke in Figma make but when I export it in my design, it’s broken. And it’s always like this - when I create one directly in design or import an svg stroke… It’s really annoying :(Figma make: Exported in design:  

When rearranging components with slots i.e moving them from section to another removes properties from those slot layers. In the error toast, when I click “undo” it moves it back into it’s original section.Is this the intended behaviour for slots - if so what purpose does it serve? 

I'm experiencing an issue with the Figma Desktop App where images are not loading properly.When I open a Figma file, images remain as gray placeholders and do not load. The issue continues even after waiting for several minutes, which prevents me from properly viewing and editing my designs.I noticed an unusual behavior: when I connect to a VPN, the images immediately start loading and appear correctly again. Without a VPN connection, the images fail to load and remain as gray placeholders.Details:Platform: Windows Desktop App Issue: Images stay as gray placeholders and do not render. Internet connection is stable. Restarting the app did not resolve the issue. The problem occurs without VPN but works normally when VPN is enabled.This makes me suspect there may be a network, routing, or connection issue affecting Figma's image servers in my region/network.Could you please help me identify the cause and provide a solution? I can provide screenshots, logs, or any additional information if

Hey everyone!Our team has built a multi-brand design system that supports three different brand themes, each with both light and dark modes.All our icons are created as unions. This helps preserve the color override when an icon is swapped inside a component. For example: all icons use the “icon” color variable by default, but within a success inline message component, the icon is overridden with the “icon-success” color variable (green), as the icon should always be green in that context. Swapping, say, a checkmark icon with “icon-success” applied for a shield icon retains the correct “icon-success” variable. So far, so good.However, when we re-theme the inline message component from Brand 1 to Brand 2, the icon switches to a different brand-specific variant from the icon component set. Here’s where things break: in component instances, the color override (“icon-success”) is lost during this brand switch, and the icon falls back to the default “icon” color variable — which in our case

Hello Figma Support,I am writing to request a full refund for my recent subscription upgrade.I upgraded to Professional on 7/21/2026 (today) with the goal of exporting production-ready design assets for a web development project. However, after using the product, I found that the exported SVGs were not optimized for web use and required the same manual cleanup I was already doing without a paid plan. For my workflow, the paid features did not provide the value I expected.I have not used the premium features extensively and would like to cancel my subscription and receive a refund if possible.My account email is: [redacted PII - DJV 02/21/2026]Thank you for your time and assistance.Best regards, April Itriago

Hi,We are currently migrating our company email domain from @brainr.co to @brainr.com and would like to understand the recommended process for updating the email address(es) on our account(s).Could you advise on the following:Is it possible to update the email address directly on the existing account, or does a new account need to be created? If the account was created via Google SSO, is there a specific process to follow to avoid losing data or history? Is this something we can do self-serve, or does it require assistance from your support team? Are there any steps we should take before making the change to ensure a smooth transition?Thank you,

Every time when I open figma it shows me an error of “Possible network issues detected”, because of this error I am not able to see figma make preview generated by make. 

Hi Figma Support Team, I would like to request a refund for the recent subscription charge on my account. I initially subscribed and paid only for the first month. However, I was not aware that the subscription would automatically renew, and I recently discovered that my account had been charged again. More surprisingly, the amount charged was significantly higher than I expected. I have not used Figma at all during this renewed subscription period, and as soon as I noticed the charge, I immediately canceled the subscription.Given that the subscription was not used and was canceled promptly after I became aware of the charge, I would sincerely appreciate it if you could review my case and consider issuing a refund. Thank you for your time and understanding. I look forward to your response. Kind regards, 

Hello,I need help recovering missing content from a Figma Design file.On July 22, 2026, at approximately 11:40 AM, my internet connection became unstable and Figma froze while I was editing the file. During the freeze, all objects and frames disappeared from the page named “новый душ”.Figma showed an option to undo the deletion, but the application was frozen, so I could not click it. After reloading the file, the objects were still missing and Undo no longer worked.The relevant checkpoint is visible in Version History, but I cannot restore it because it is older than 30 days and the file is on the Starter plan.The exact error message is:“Failed to restore file checkpoint via Sinatra API: HTTP API error (endpoint: RestoreFileCheckpoint, response: ApiResponse { status_code: 400, message: ‘Please upgrade to a paid team to get access to history beyond 30 days.’ })”The missing content is not on another page, and the recent versions do not contain it. This was not an intentional deletion; i

This is an interesting challenge because enterprise users need confidence without seeing security warnings everywhere.In enterprise messaging projects we've worked on at MirrorFly, we found subtle indicators like encryption status, device/session management, and admin controls work better than overwhelming users with technical details.How do other teams balance security visibility and simplicity?

Hi Figma Support Team,I hope you’re doing well.I’m currently facing an issue while trying to add more credits to my Figma account. Despite multiple attempts, I’m unable to complete the process successfully.Could you please help me understand why this is happening and guide me on how to resolve it? Let me know if you need any additional details from my side.Looking forward to your support.

I have a quick question regarding Figma Make credits.I'd like to purchase additional credits, but only for one month, not for an annual subscription. The confirmation screen isn't very clear, so I'm not sure whether I'll be charged for just one month or for the entire year.I only need 1,000 additional credits for this month. Could you please confirm whether this purchase is billed monthly or annually?

Hello Figma Team,I recently noticed that recurring subscription fees have been charged to this account by mistake. I accidentally upgraded/created a paid plan and have not intentionally used the paid features during this period.Please review the payment history associated and help me process a refund for the unintended charges.Thank you for your support.

When a component’s location is changed to another page within the same file, annotations previously attached to that component disappear from view.After the move, the previous annotation only becomes partially visible while adding a new annotation to the same component and the new annotation popover is opened. Even then, the previous annotation is not clickable or editable in any way; it appears but cannot be accessed or modified until adding new annotation action is completed.Is there a workaround to reach the content of previous annotations without adding another annotation, or to keep them fully functional after moving a component to another page?Any guidance would be appreciated.

(screenshot redacted by the moderator due to PII)I changed the seat as you instructed, so why are you still saying the same thing and not processing my refund? Why are you replying without even checking my account?Please refund me immediately.

We are experiencing the same issue with SF Pro.In our case, SF Pro is uploaded to our Figma Organization Fonts, so everyone should be using the same cloud-hosted font files. This means that a mismatch between different locally installed font versions is unlikely to be the cause.The letter spacing becomes visually tighter than expected, even though the font, font weight, text style, and letter-spacing values remain unchanged. The text can appear different after selecting the layer or entering text-edit mode.We experienced essentially the same issue a couple of years ago. It was later fixed, but it appears to have returned during the past two weeks.We have not changed our typography setup, text styles, font files, or the way the font is distributed for several years. The issue started appearing again without any changes on our side, so this looks like a regression in Figma’s text rendering or layout caching rather than a problem with the font itself.Could the Figma team investigate this

Hi there, I set up a comprehensive Brand Kit  for Figma make but I can't seem to publish it. I've been trying for the past couple of weeks with no luck.I even duplicated it and tried publishing it from a brand new file, but I still get the same error message every time.Has anyone come across this before or knows what might be causing it? I'd really appreciate any help.The error message i get says: An error occurred. Please try againThanks!

How do I become the owner of Figma account for my company?What do you need from me to remove Tzipi, who no longer works for vHive, and set me as the owner?

Hello Figma Support Team,I am writing to formally request a refund for the charge made to my card for the month of July.My account (redacted PII - DJV 7/21/26) was completely deleted on June 30th, 2026. I received the official confirmation email from Figma stating: "Tu cuenta ha terminado de borrarse" on that same date (June 30th).Since the account was fully closed and deleted prior to July, this charge is incorrect. Please process the refund to my card as soon as possible.I have attached the screenshot of the deletion confirmation email for your reference.

I want to purchase Figma monthly subscription with my Indian debit card but it shows  'Payment declined, please use another card' error message. I have tried three different active, non-expired cards with sufficient funds, but the issue persists. My work has been halted because of this. Please resolve this problem ASAP.

Why am I not able to delete this flow? I’ve clicked on the flow, but it won’t show me the flow starting point. I’ve been able to delete other flows by clicking the “-” on the flow starting point, but not this one. 

Has anyone from the Figma team explained why the Remote MCP exposes creation tools (such as generate_figma_design and create_new_file), while the Desktop/Local MCP is mostly limited to design-context/read tools?Is this an intentional product/architecture decision, or are there plans to bring those capabilities to the Local MCP as well?