Overdue invoice locked at 8 seats — need revision to 7 seats, no response from support

Question

Hi Figma team,

I'm an admin on an Organization plan and need help with a billing issue that I haven't been able to resolve through official channels.

Issue

- An invoice was issued on September 24, 2026, based on 8 seats.

- From September 25, 2026, our team only needs 7 seats.

- The invoice is fixed at 8 seats and is now past its due date.

Request

Please revise the invoice to reflect 7 seats from September 25. We will pay immediately once we receive the corrected invoice.

What I've tried

- Contacted support via the in-app chat, with no response

- Emailed support, with no response

Since the invoice is overdue, I'd like to resolve this quickly so our account isn't restricted. Could someone from the billing team look into this or escalate it?

Thank you.

Gayani_S · Accepted Answer

Hey ​@daun J, thanks for reaching out!I'm not able to look into anythingbilling-specific here on the Forum, for privacy and security reasons.I've opened a new support ticket on your behalf. YourTicket number is #2165123, for reference. Our customer support team will review your invoice and seat count directly there.In the meantime, here's more on how seat changes affect invoicing on the Manage billing on the Organization and Enterprise plans article.Someone from our team should be in touch with you soon, appreciate your patience in the meantime!

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