Accidental billing

Question

I am writing to request a full refund for a recent subscription charge on this account.

A payment was automatically processed the 30th of September but I have not been using this account for quite some time and have no intention of using it in the future.

Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could issue a refund. I already canceled my suscription.

ksn · Accepted Answer

Hello ​@Jaime González- stepping in to help you with this. It is definitely not our intention to cause you any distress.As forum moderators, we are not able to make changes to accounts or subscriptions. This includes cancellations or refunds.However, based on your ticket number, It looks like someone on our support team has responded to your ticket with a resolution.If you have any additional questions regarding this, please reply to that email. Thank you!

Gayani_S · Answer

Hey ​@Jaime González, thanks for reaching out!I'm not able to look intoanything account or billing-specific here on the Forum, for privacy and security reasons. Please submit a request through our Support hub.Once that's in, our team can pull up your invoice and take a closer look at this charge. Please notepayments for Figma subscriptions are generally non-refundable, you can find more info here.In the meantime, this Help Center article on managing billing on the Professional plan covers where to find your invoice history and subscription details in Admin.Hope this helps!

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