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최영우
New Member
October 1, 2026
Solved

Urgent: Student Verification Expiring in 4 Days – Manual Review Requested (Ticket #2163724)

Hello,

I am currently enrolled as a university student and I am trying to verify my student status for the Figma Education plan.

I have already submitted all of the required documents for student verification, but my student status has still not been verified.

I am currently enrolled as a student, although I am expected to graduate in February 2027. The documents I submitted clearly show that I am currently enrolled at my university.

I previously contacted Figma Support through the chatbot regarding this issue. At that time, I received the following response:

“Your support request has been submitted — your ticket number is #2163724. A specialist will review your documents and follow up with you via email at [redacted by forum moderator to remove PII]. If you need to add any additional details later, you can simply reply to that email thread.”

However, my student verification has still not been completed.

I was also informed that my current student verification will expire in only 4 days. Since the weekend is approaching in two days, I am concerned that my verification may expire before my documents can be reviewed.

Could a Figma support team member please manually review my submitted documents and process my student verification as soon as possible?

I have already provided all the required documents, and I am currently enrolled as a university student. If there is any problem with my documents or if additional documentation is required, please let me know as soon as possible so I can provide it immediately.

I would greatly appreciate your urgent assistance with this matter, as there are only 4 days remaining before my current student verification expires.

Thank you for your help and understanding.

Donkt
DonktSolution
Figmate
October 1, 2026

Hi ​@최영우, thanks for reaching out! 

 

I understand that you’re up against a tight deadline, so let’s get this sorted out for you quickly.

 

Student verification isn’t actually handled by Figma, but rather the team at SheerID.

 

Can you email the dedicated Figma support team at figmasupport@sheerid.com and include your verification request ID, the email address used to apply, and any denial message you received, please?

 

I’m also letting our customer support team know about your request so if you have any more issues once you’ve contacted the team at SheerID you can update them in your existing ticket with us (#2163724) and they’ll be able to give you more guidance.

 

I hope this helps!

1 reply

Donkt
Figmate
DonktSolution
Figmate
October 1, 2026

Hi ​@최영우, thanks for reaching out! 

 

I understand that you’re up against a tight deadline, so let’s get this sorted out for you quickly.

 

Student verification isn’t actually handled by Figma, but rather the team at SheerID.

 

Can you email the dedicated Figma support team at figmasupport@sheerid.com and include your verification request ID, the email address used to apply, and any denial message you received, please?

 

I’m also letting our customer support team know about your request so if you have any more issues once you’ve contacted the team at SheerID you can update them in your existing ticket with us (#2163724) and they’ll be able to give you more guidance.

 

I hope this helps!