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Dear Figma Support Team,I would like to request your assistance in recovering two Figma design files that have gone missing from my account.These files were not deleted from my end, and no one else had access to them as they were created and managed under my account only. I last accessed these files approximately 17–19 days ago. When I tried to open them recently, they displayed the message "Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable."The details are as follows:Number of missing files: 2 Known file name: FTS Mobile Plan: Free Owner: Same account Last accessed: Approximately 17–19 days agoSince these files contain important project work, I kindly request you to check if they can be restored from your end or if there is any way to recover them.Please let me know if you require any additional information, such as my account details, file links, or screenshots, to assist with the investigation.Thank you for your time and support. I lo

There has been no response on the support ticket I submitted and now my team is locked. Any other way I could contact support?

Hello Figma Support Team,I hope you are doing well.I would like to request a refund for my Figma Professional subscription. I subscribed because I thought I needed the software, but I haven't used it so far and don't think I will. I have already cancelled the subscription via my profile, but I was wondering if it is possible to get a refund.I understand that refunds are subject to your policies, and I sincerely appreciate any assistance you can provide. Thank you for taking the time to review my request.I look forward to your response.Kind regards,

actually, i never change my password, but figma always remind my password is wrong, so figma force me to reset my password, but unfortunity, my could not receive email(redacted by the moderator due to PII) , i do not know why ,maybe this 126 address not allow me to receive figma email, anyway , could you help me to solved this problem, because i have a lot of file connect this account ,but i could not log in (redacted by the moderator due to PII), it really a bad experience. please help me ,help me~~~

On my Figma paid plan, I didn't know that giving a team member edit permission would incur extra charges. I granted edit access and then immediately revoked it, but I was still charged this time. I'm a job-seeking student with no income, so I would really appreciate it if you could process a refund.

If a user is added to our Figma Team with "Can View" (view-only) permissions, can this view-only team member see pending invite emails anywhere in the project share menus or anywhere else?Thank you for your help!

Dear Support Team,I am writing to request your assistance in retrieving historical invoices for my account.Our team is currently on the Starter plan, which limits our ability to view or download invoices directly from the dashboard. However, I need to obtain the PDF copies of two past invoices, which I believe were generated during our previous subscription (Professional / Organization / Enterprise plan).I have billing access to this account. Could you please help retrieve and send the following invoices to this email address, or forward this request to the billing department?Requested Invoice IDs: in_1TeXL9IvcqWR3dFDhI1164Ef in_1TTIaPIvcqWR3dFDcV8eMl1r Associated Account Email: (redacted by the moderator due to PII)Please let me know if you need any additional verification or details to process this request.Thank you for your time and assistance.Sincerely,Tosspon

Hello! It seems like this menu for Easing in the Interaction popup has slightly changed style – it now looks like its own window and can be dragged around etc.However one regression I noticed compared to when it was a simple dropdown menu is that shortcuts from the keyboard no longer work. Usually on these kinds of dropdown menus, you can type the first letter(s) of the menu item and it will automatically select it. Then you can hit [Enter] or [Space] on your keybaord and it will automatically select that option. This behavior is seen on all dropdown menus in the style of the 2nd image (in this case, the Trigger menu) Woudl love to be able to keep using my keyboard because its often faster to type the option then to use my trackpad/mouse, find the relevant item, and then click it If you have any questions or need clarifications let me know.thank you!   

Is GitHub integration only available in the standard Make project view? Why not the Kit authoring environment specifically?

When trying to right size our seat allocations, we cannot switch a monthly billing cycle of a user over to an available annual seat, with out adding a new seat to our annual subsprction.Couldn’t find any procedure to change this over.  

Hi everyone,I'm running into an issue when exporting designs from Figma for print, and I'm curious if anyone else has experienced something similar.The colors in Figma look exactly as expected, and the exported PDF also appears correct when viewed on screen. However, once I print the PDF, the colors become slightly dull, gradients don't look as smooth, and some thin elements appear lighter than expected.To rule out a printer hardware issue, I printed several diagnostic printer test pages, and everything looked normal. Color blocks, grayscale gradients, and text all printed correctly, so the printer itself seems to be working properly.Here's what I've already tried:Exporting the PDF at different quality settings Printing from Adobe Acrobat Reader and Google Chrome Using different paper types Updating the printer driver Testing on another printerSince the printer test pages look perfect, I'm wondering if the issue is related to Figma's PDF export, color profiles (RGB vs. CMYK), font rend

Hi! I got figma professional access because I participated in the makeathon for figma last month but didn't get notified about when the downgrade from professional was going to happen, which I thought would be a month after when I subscribed and not on the last of the month, and didn’t account for that and lost access to plugins I’d made w agent and my chats with them :( I hadn’t even had time to push that to my github yet so is there any way I can be given 24 hours to push the plugins I made via agent to my github because I can’t even view the chats I made w agent on the starter plan :(( i did have 1300ish AI credits balance remaining btw !!On another note, the starter api limit keeps getting a “exceeded” error on bolt.new despite not having used it so I was just making sure whether or not the number of elements/layers in the frame has any impact on the 5/min api calls?

I'm writing to dispute a recurring $20.00/month charge from Figma that has been hitting my corporate card for at least the past 2-3 months. I cannot identify the source of this subscription and am requesting your help locating the account responsible and issuing a refund.Here are the charge details:- Amount: $20.00 (recurring monthly)- Merchant name on statement: FIGMA SAN FRANCISCO CA- Charge dates: April 6, 2026 / May 6, 2026 / June 6, 2026Our company already has a separate Figma Pro team subscription, so this $20/month charge appears to be a duplicate or an accidental individual subscription that I did not intentionally create. I've checked my Figma account settings and billing page but cannot find any active individual subscription tied to this charge.Could you please:Look up which Figma account is generating these charges and cancel that associated subscription? As well as refund what’s been charged as of now, thank you. 

Hi Figma team,I have a question about the difference between the Make Kit implementation that was presented during Schema 2025 and what is currently available.From the Schema presentation, it looked like the workflow was:Export an existing Figma library directly to Make. Make automatically converts the design system into React components and CSS. A Component Showcase is generated where you can browse all imported components and variants. You can open an individual component, view its generated code alongside a live preview, and use prompts to add interactivity (for example, changing the cursor on hover or creating animations). Prompts are scoped to the selected component.However, the current Make Kit implementation described in the documentation seems to focus on creating and configuring a Make Kit manually, rather than importing an existing design system and getting a generated React component library with a Component Showcase.Am I misunderstanding the feature, or has the implementati

Hi Figma Support team,I’m running into an issue with unwanted colours appearing in the Design-mode colour picker in Figma Slides, and I’m hoping to understand whether this is expected behaviour or a limitation.Summary of the issueEven after fully cleaning my Slides template so that every element uses only my defined template colour variables, the colour picker in Design mode still shows many extra custom colours that are not used anywhere in the file. These appear to be leftover colours that were automatically created when pasting designs from regular Figma Design files into a Slides file.What I’ve tried I replaced all existing colours with my new template colours I verified that none of the stray colours are used in any layer, component, or style. I also confirmed that this only affects Design mode, not Slides mode, where only the correct template variables appear. The core problemThese extra colours appear to be orphaned, auto-generated colours with no UI to remove them, even whe

5.5달러짜리 스타터 구독제를 사용중이었는데, 한달뒤 갑자기 81.76달러짜리 프로페셔널 구독제가 결제되어버렸습니다. 이유가 궁금합니다. 그리고 당장 환불 부탁드립니다.

Seems that with Figma’s MCP integration with Claude (via VSCode Chat) It is struggling to replace contents dynamically. is this a known limitation given the newness of slots? Actually, I'm realizing the real constraint in Figma's component model depends on whether the component uses defined component properties or slot-based children. For slot components, I need to navigate the instance tree correctly to modify the slot frame's children, but the approach differs based on how the component is structured.Looking at how the DetailsPage component is set up, it has named frames like "Heading", "Content", and "Aside" that act as slots, each with default content that gets replaced when properties are passed in. This means within an instance, I should be able to modify what's inside those slot frames by targeting them correctly.The key insight is that I don't need to detach the instance to customize it. Instead, I can create the instance and then navigate into its internal structure to either

When you select a component with a long name and a text element, there is a overflowing and conflicting UI on the right side panel (see top right) in the 2nd image you can see how it’s meant to look like;    

Hi, Figma team! I recently requested access to Figma Education for university coursework, but I’m still having issues with the plan. When I log in to the site, it says my access has been verified and approved, yet when I actually use Figma, it shows I’m on the Free plan—even though Figma Education promises otherwise. What can I do to get it working? Features like background removal and vectorization are important for my classes... I look forward to your support!Images are in Portuguese, hope it is ok. Site Screenshot / App Screenshot 

i register 5$ seat, then I see my account not updated and money is not withdrawed in my bank account, I transfer again but this time my bank acocount lost 10$ while my Figame account still not updated mình đăng ký chỗ 5$ thì thấy tài khoản chưa cập nhật và tiền cũng không rút về tài khoản ngân hàng, mình chuyển khoản lại nhưng lần này tài khoản ngân hàng của mình mất 10$ trong khi tài khoản Figame của mình vẫn chưa cập nhật

Hello Figma Support,I was unexpectedly charged $52 because my seat was automatically upgraded. This was not an intentional purchase, and I did not realize that editing would trigger a paid seat upgrade.I have not intentionally used any of the paid features after the upgrade, and I would like to request a full refund for this accidental charge.If possible, please downgrade my account to free plan and refund the $52 charge.I have been happy using Figma and hope you can make a one-time exception.Thank you very much for your understanding.

요금제 취소도 했고 다운그레이드를 했는데도 자동 결제가 되었습니다2026.7.16 14:29 자동결제 되었습니다

I accidentally purchased professional on an annual plan 3 days ago. 230Eur! Today I cancelled it with the intention to switch to a monthly plan, but Figma’s terms of service say all purchases are non-refundable and that my account will only be downgraded at the end of the billing cycle in July 2027. A YEAR FROM NOW! Seriously, does Figma’s Terms of Service legitimately trump my legal Right to Withdrawal within 14 days?? 

Hello,I accidentally selected the wrong account when making this payment. I meant to pay with my new company account, but due to confusion between my accounts, the payment was mistakenly processed on the wrong one.As this transaction occurred less than 2 hours ago and resulted from an honest mistake on my part, I would kindly like to ask if it might be possible to process a full cancellation and refund. I truly appreciate your understanding and would be very grateful for your assistance with this matter. 

我写这个申诉是为了申请退还一笔因团队意外增加席位而产生的费用。在，我们的账户被扣ches了 [填入扣费金额]，原因是系统自动增加了编辑者席位。这是因为团队成员在操作时不小心获得了编辑权限，触发了自动升级，这并非我们的本意。我们目前已经撤销了这些额外的编辑权限，并调整了团队角色，以确保未来不会再发生类似情况。由于这些席位是误操作添加的，且并未实际投入工作使用，恳请贵方能够退还这笔额外的费用。账户及团队信息如下：- Figma 注册邮箱：[redacted by forum moderator to remove PII]- 团队名称：developer- 账单/发票 ID：AK6S21KM- 0004感谢您的理解与支持。