Get Solutions

Hi, i would like to request an refund for my plan due to I accidentally purchased a one-year subscription, instead of one-month

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Md. Yasir ArafathFigma Email Address: (redacted by the moderator due

I don't know why but when I use background blur in my frames now I see this glitch... It never happened to me before, now every time... Can anyone tell me how to fix it? 

I'm unable to move files to your project on the Starter plan when I'm under the file limits. I just see the upgrade plan button after clicking Move File and the project.

I have created a site on Figma Make.Published it to my domain.But...I am not able to link to a specific page within that site. If I ask Figma Make to create anchor links that works. But the link does not work If I embed that link on another file.anyone has managed to find a work around for this?

Dear experts,I shared a file to Anyone with “can view” permissions. When users not signed in to Figma open the URL, they get red error message "You don’t have access to this file" for a second, then get redirected to Figma’s start page. Any idea why this happens?Kindest regards,Victor

I was charged even though I canceled my subscription. I made a purchase on november 9 for $5, and I canceled my subscription around the week of the 17th. Despite that, today, december 9, I was charged $15, when I dont have any active plan. Even when I log into my account, it shows that I'm on the starter plan.  I talked with the support bot and it gave me a case number, but It also told me that no one will contact me. I also sent an email to support@figma.com with the information of the transaction, the case number and screenshots of how my account appears today. I need my money back and also need to be guaranteed that this issue wont happen again.

▼再現方法・自身のFigmaアカウントでデザインデータを作成・別アカウントのFigmaデータにデザインをコピー&ペースト ▼事象・component箇所、componentじゃない箇所関係なく、画像データが真っ白になってしまう ▼他実施してみたこと・自身のFigmaアカウント(A)で作成したデザインデータを.figでダウンロードし・別アカウント(B)にインポート ※インポート後は画像が表示されている・インポートしたデザインデータを、別アカウント(B)の同一プロジェクト別ファイルにコピペ　→ 画像データが真っ白になってしまう こちら、対応方法ご存知の方いらしたら教えていただきたいです。 

It seems like Figma is not rendering a Unicode character correctly according to the font family we chose.The character is “Right Single Quotation Mark” and the font family is “Mona Sans,” which features a quotation mark that is rounded.  The one that is rendered by Figma is different - it has square edges.Figma renderingFont in Google FontsDisplaying a different character can cause slight differences in the width of the screen’s content, such that the line-breaking point in the design will not match the line-breaking point in an implementation (with the implementation rendering the Unicode character in the font correctly).Line-breaking point in Figma: “send” is on the first lineLine-breaking point in the implementation: “send” is on the second lineIt would be much appreciated if you could look into this, as we aspire for pixel-perfect implementation of our designs, but a bug like this can confuse us during QA.

Figma is freezing very often, I started noticing it in the past few days. It usually happens when I select several frames at once, or try to move things… but it also feels random at times.It’s hard to stop working for a few seconds every few operations just to wait for Figma to respond.

I developed a plugin for Figma and want to publish it, but when I try to publish, I get an error saying, “We detected a change to your account details. Please contact support@figma.com to publish this plugin.”when I emailed the provided address (support@figma.com), Just receiving an automatic reply cannot solve my problemPlease resolve this issue and help me remove this error.

When signed into figma make, I’m unable to highlight and copy ohrases from the AI chat.  Was working fine for weeks before this.  All of a sudden the interface and font of the chat changed and now unable to highlight and copy.  I’ve tried clearing cache and used chrome and edge and the same thing happens.

figma has took from 17 usd today, and when i open my account it tells me that my "education account has expired, please upgrade" even though i just got paid 17 usd, the attachment shows even more to the issue 

​Figma Team please help me with this issue as I am not able to export Figma Design library to Figma Make as I am not able to get popup below publish popup to export to figma make. I have twice emailed the support team also, but no clear response has been provided to me yet for this bug that is happening. I am on pro education plan. Attaching screenshot below as wellNo Export to Figma Make option while publishing library 

I keep seeing the name Daniel Allaire pop up in different discussions, but I’m not sure why he’s being talked about so much. Is he known for a particular book, project, or contribution? What makes his work or story stand out from others? I’m curious if there’s something specific that people find inspiring or noteworthy about him. Can anyone who’s familiar with Daniel Allaire explain why he’s gaining attention and what makes his story unique?

 Hi, I’m having an issue with the Go to Source button inside Figma Make — the feature that should show the code for the selected design element. When I click the Go to Source button, it is not disabled, but nothing happens. It doesn’t open the code view, doesn’t redirect, and doesn’t display any error message. It simply does not respond at all.  Environment  Figma Desktop for Mac (version: 125.10.7) macOS Issue also occurs in the browser (Chrome/Safari)  What I’ve Tried  Restarting Figma Desktop Logging out and back in Clearing local Figma cache Trying in browser instead of Desktop (same issue) Re-publishing the site  Additional Notes  Other navigation actions work normally. This started immediately after updating to 125.10.7, so it may be version-specific.  Request Could you please check whether this is a known bug in version 125.10.7, or if there’s any workaround to restore the Go to Source functionality?I rely heavily on Make, so this issue is blocking my workflow. Tha

I’ve been trying to use Figma MCP Server with Cursor but it never seems to get the position of each shape or object in the frame correct. Here’s what is in Figma: Here’s what my output is in React: 

How i need help in restoring a deleted file. I have an edit access but can't the file anymore Here’s the link:  

My prototype is linked above. The problem is in climate control: when I click the up arrow button, the app stops responding and the power button disappears. I can’t click on anything. 

Previously, the code obtained using the get_code tool in Figma's MCP had the following import statement at the beginning:```const img = "http://localhost:3845/assets/0f46fbf7be0964a515990e4283d4dc25d73db9bb.svg";```However, when looking at the code obtained using the get_design_context tool, it looks like this:```import { img } from "./svg-4zqz3";```The import statement for the get_code tool explains how to obtain the asset, but the one for the get_design_context tool gives me no idea.What is "svg-4zqz3"?And how is it designed to obtain the actual SVG file for "img"?

Subject: Request for Billing Adjustment for This MonthHi Figma Support,I hope you’re doing well.We have just started our new monthly cycle and are preparing to make this month’s payment. However, because we removed two users a bit late, the billing calculation is showing an incorrect amount.We kindly request that you review and adjust the payment amount for this month.Thank you for your help

Hi,I am starter user at figma and using cursor mcp remote server. MCP configuration is working and its green. it doesnt have any problem. but , when cursor try to access to figma design file via link it says“This figma file could not be accessed. IMPORTANT: YOU MUST READ THE MCP RESOURCE TO DEBUG THE ISSUE.Figma Debug UUID: 02094629-dd6e-483c-a301-b4ab7a28725e” I edited file and frame permisson to anyone can edit. cursor mcp is working correctly.  what is the problem? any idea? regards,

Hi, I’m using a Figma Education account and linked a FigJam assignment in Google Classroom.  On desktop, students can open and submit the assignment normally, but on iPads and Android tablets they cannot open it properly.Some devices ask for repeated login authentication, and others say the account is already registered but still don't load the file.I also checked the support request page, but I cannot submit a ticket because my account type doesn’t allow direct support.Could you help clarify:1. Is this a known limitation for Education accounts on mobile devices?  2. Are there specific browser or login settings required for iPad/Android?  3. Is there a workaround for students to open and submit FigJam assignments on tablets?Thank you.

The captcha idiocy topic - I also created one, someone else created - no resolution but closed! Get rid of the idiotic captcha! Yesterday I had to solve this crap like 25 times during the day and today it welcomed me in the morning! Teach someone the difference between a hat and a cap.

Hi, is anyone else having trouble paying for their subscription? I've tried with different cards, contacted my bank and everything seems fine, but it won't let me pay; it automatically rejects my card.Just to clarify, I have available funds, my card is unlocked, and I've checked everything that could be causing the problem.I hope someone can help me.