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Request to Modify Paid Seats and Reissue Annual Subscription Invoice

  • January 5, 2026
  • 1 reply
  • 17 views
Nextenti

Hello Team,

We are facing an issue with our annual subscription invoice. After the invoice was generated, we realized that the number of paid seats included in the subscription needs to be reduced. However, the system currently does not allow us to modify the number of paid seats once the invoice has already been issued.

We request your assistance in updating the subscription by reducing the number of paid seats and reissuing a revised invoice with the correct seat count and updated payment amount. This change is required before we proceed with the payment.

Please let us know if any additional information is needed from our side to process this request.

Thank you for your support.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • January 5, 2026

Hi ​@Nextenti, 

 

I understand that you’d like to reduce the number of paid seats on your annual subscription invoice after it has already been issued.

 

Just so you know, for security and privacy reasons, we’re not able to assist with individual billing changes like this directly here on the forum.

That said, I’ll go ahead and create a support ticket on your behalf so our billing specialists can review your request in more detail. Please continue the conversation by replying directly to the ticket email(#1668627) once you receive it.

 

As a general note, if you no longer need certain paid seats, seat counts can be adjusted at the time of renewal. You can find more information here: Adjust seats at renewal

You may also find this article helpful: Manage billing on the Professional plan

 

Thanks,

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